PTC Launches Arena AI Assistant to Accelerate PLM and QMS Workflows

Rhea-AI Summary

PTC (NASDAQ: PTC) has announced the launch of Arena AI Assistant, a new artificial intelligence tool designed to enhance product lifecycle management (PLM) and quality management system (QMS) workflows. The AI assistant provides real-time, context-aware expertise through a conversational interface, helping users with engineering change orders, CAPAs, and compliance management.

The assistant features natural language interaction, supports over 15 languages, and is configurable within Arena interfaces. Additionally, PTC has introduced enhancements to its Arena Supply Chain Intelligence (SCI) for risk monitoring and improved the Onshape-Arena Connection for streamlined CAD-PLM integration.

Positive

• Integration of AI technology to streamline PLM and QMS workflows
• Support for over 15 languages enabling global team collaboration
• Enhanced supply chain risk monitoring through Arena SCI
• Improved CAD-PLM integration via Onshape-Arena Connection

Negative

• None.

News Market Reaction – PTC

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+0.39% News Effect

On the day this news was published, PTC gained 0.39%, reflecting a mild positive market reaction.

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• Conversational AI assistant answers users' questions and delivers step-by-step guidance for all experience levels
• Configurable interface conveniently embeds Arena AI Assistant in the context of product change and quality workflows
• Available in multiple languages to support global engineering teams

BOSTON, Sept. 16, 2025 /PRNewswire/ -- PTC (NASDAQ: PTC) today announced the release of its Arena^® product lifecycle management (PLM) and quality management system (QMS) Artificial Intelligence (AI) Assistant, enabling teams to accelerate time to value. Arena AI Assistant delivers real-time, context-aware expertise rooted in best practices for PLM and QMS workflows in a conversational interface – helping users navigate engineering change orders, manage corrective and preventive actions (CAPAs), maintain traceability and compliance, and much more. Arena AI Assistant is available directly in the Arena user interface and is powered by a comprehensive library of Arena Help materials and other resources.

"Arena AI Assistant is another example of how PTC is investing in Arena and equipping our users with the tools they need to help them be as productive as quickly as possible," said David Katzman, General Manager of Onshape and Arena. "Using Arena AI Assistant is like having an Arena expert working alongside you, helping you with the next step in a process or answering questions without the need to search through documentation or contact support. It's great for new and experienced users alike – whether it's the first stages of onboarding or navigating more complex engineering challenges."

Key features of Arena AI Assistant include:

• Natural language interaction in a conversational interface, embedded directly in the Arena experience
• Configurable within Arena interfaces to support guided steps through different workflows – from bill of material reviews and change orders to CAPAs and supply chain risk monitoring
• Available in more than 15 languages to support global engineering teams
• Updated with each new Arena release, keeping it up to date with the latest functionality and most efficient ways of working

In addition to the launch of Arena AI Assistant, this release strengthens supply chain resiliency through new Arena Supply Chain Intelligence (SCI) and Onshape-Arena Connection features. The Arena SCI™ offering continuously checks for emerging risks from evolving supply chain conditions and eliminates the need for disconnected supply chain tools by embedding real-time, AI-driven component monitoring and risk mitigation insight directly into product development workflows. The Onshape-Arena Connection enables mechanical engineers to seamlessly manage the release, revision, and change management process between CAD and PLM systems to help accelerate the product development process and simplify collaboration with supply chain partners.

For more on Arena AI Assistant, read this blog: How Arena's New AI Assistant Empowers PLM Users at Every Level.

About PTC
PTC (NASDAQ: PTC) is a global software company that enables manufacturers and product companies to digitally transform how they design, manufacture, and service the physical products that the world relies on. Headquartered in Boston, Massachusetts, PTC employs over 7,000 people and supports more than 30,000 customers globally. For more information, please visit www.ptc.com.

Media Contact
Greg Payne
gpayne@ptc.com 

Investor Contact
Matt Shimao
mshimao@ptc.com

PTC, Arena, Arena Supply Chain Intelligence, Arena SCI, and the PTC logo are trademarks or registered trademarks of PTC Inc. and its subsidiaries in the United States and other countries.

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SOURCE PTC Inc.

FAQ

What features does PTC's new Arena AI Assistant include?

Arena AI Assistant includes natural language interaction, configurable workflow guidance, support for 15+ languages, and automatic updates with each Arena release. It helps with BOM reviews, change orders, CAPAs, and supply chain risk monitoring.

How does the Arena AI Assistant benefit PLM users?

The AI Assistant acts like an Arena expert, providing real-time guidance and answers for both new and experienced users, eliminating the need to search through documentation or contact support.

What supply chain improvements has PTC introduced with this release?

PTC introduced Arena Supply Chain Intelligence (SCI) for continuous risk monitoring and the Onshape-Arena Connection for seamless management of release, revision, and change processes between CAD and PLM systems.

What languages does PTC's Arena AI Assistant support?

The Arena AI Assistant supports more than 15 languages to accommodate global engineering teams.

How does the Onshape-Arena Connection enhance product development?

The Onshape-Arena Connection streamlines the product development process by enabling seamless management of release, revision, and change management between CAD and PLM systems, simplifying collaboration with supply chain partners.