QuidelOrtho Receives Excellence Services Label in EMEA and Two Stevie® Awards
Rhea-AI Summary
QuidelOrtho (Nasdaq: QDEL) received the Excellence Services Label in EMEA for Customer and Technical Services evaluated to ISO 23592 and is the first medical device company to earn that distinction. QuidelOrtho also won a Gold Stevie for Customer Service Success and a Bronze Stevie for AI & Tech Focused Digital Transformation Team.
The ISO 23592 scope covers Customer Service, Technical Solutions, Technical Training and Field Service; the label affirms maturity and consistent customer focus, while Stevie recognition highlights customer‑experience and digital transformation efforts.
Positive
- First medical device company awarded the Excellence Services Label in EMEA
- Gold Stevie Award for Customer Service Success
- Bronze Stevie Award for AI & Tech Focused Digital Transformation Team
- ISO 23592 evaluation covered Customer Service, Technical Training and Field Service
Negative
- ISO 23592 is not a certifiable standard yet
- Excellence Services Label does not directly change operational processes
Key Figures
Market Reality Check
Peers on Argus
QDEL gained 1.77% while key medical device peers showed mixed moves: PRCT +1.57%, LIVN +1.79%, and ATEC, INSP, HAE declining modestly. The pattern points to a company-specific reaction to customer-service awards rather than a broad sector rotation.
Historical Context
| Date | Event | Sentiment | Move | Catalyst |
|---|---|---|---|---|
| Jan 22 | Podcast episode | Neutral | +3.9% | Science Bytes episode on blood supply pressures and transfusion medicine topics. |
| Jan 21 | Earnings date set | Neutral | -10.1% | Announcement of Q4 and full-year 2025 earnings release and conference call timing. |
| Dec 18 | Podcast episode | Neutral | -3.6% | Science Bytes episode on R&D themes like high-sensitivity troponin and AI. |
| Nov 24 | Investor conferences | Neutral | +9.2% | Planned participation in Evercore ISI and Citi healthcare investor conferences. |
| Nov 20 | Podcast episode | Neutral | +1.5% | Science Bytes episode on early diabetes detection and emerging biomarkers. |
Recent company communications (podcasts, conferences, scheduling releases) have produced mixed but generally moderate price reactions, suggesting news-driven moves are typically contained.
Over the past several months, QDEL has issued a series of communication-focused updates: Science Bytes podcast episodes on transfusion medicine (Jan 22, 2026) and diagnostic innovation (Dec 18, 2025), an episode on diabetes prevention (Nov 20, 2025), and participation in investor conferences (Nov 24, 2025). These drew varied 24-hour moves from -10.11% to +9.16%. Today’s service-excellence and Stevie Awards news fits this pattern of reputation- and thought-leadership-oriented announcements rather than hard financial catalysts.
Market Pulse Summary
This announcement highlights QDEL’s customer-experience positioning, with an Excellence Services Label aligned to ISO 23592 and two Stevie Awards in 2026. It extends a pattern of reputation-building communications, including recent Science Bytes podcasts and investor conference participation. With earnings scheduled for February 11, 2026, investors may watch how customer-centric initiatives and digital transformation efforts translate into financial performance and whether they support longer-term competitive differentiation in diagnostics.
AI-generated analysis. Not financial advice.
– First medical device company to receive excellence recognition in accordance with ISO 23592
– Gold Stevie® Award for Customer Service Success
– Bronze Stevie® Award for AI & Tech Focused Digital Transformation Team of the Year
QuidelOrtho also won a Gold Stevie Award in the Customer Service Success category and a Bronze Stevie Award in the AI & Tech Focused Digital Transformation Team of the Year category in the 20th annual Stevie Awards for Sales & Customer Service.
These awards underscore the customer experience at QuidelOrtho, which is designed to be predictive, connected, intelligent and grounded in the QuidelOrthoCQ™ Philosophy of turning intelligence and ease into care customers can feel.
"These 2026 recognitions are a testament to the passion and discipline of our teams across the globe," said Karen Taylor, Senior Vice President, Customer Experience, QuidelOrtho. "Achieving the Excellence Services Label reflects not only our commitment to customer-centricity, but also the strength of our quality management system, processes, training and culture of continuous improvement. Earning both the Gold and Bronze Stevie Awards further reflects the strength of our customer‑first approach and our ability to harness innovation, technology and teamwork to deliver meaningful improvements in service."
ISO 23592, first published in 2021, provides organizations with guidance to build customer-centric systems that go beyond basic expectations to deliver memorable, high-quality experiences across every touchpoint. While ISO 23592 is not yet a certifiable standard, the Excellence Services Label affirms that the organization has been evaluated in accordance with ISO 23592 requirements and has demonstrated maturity, innovation and consistent customer focus. The certification scope spans Customer Service, the Technical Solutions Center, Technical Training, and Field Service, supporting a unified service model designed to deliver consistent value throughout the customer journey.
The Stevie Awards for Sales & Customer Service are the world's top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organize nine of the world's leading business awards programs, including the prestigious American Business Awards® and International Business Awards®.
Strengthening customer trust
The Excellence Services Label provides customers across the region with a trusted, third‑party‑validated assurance of QuidelOrtho's commitment to delivering high-quality, consistent service experience. While the label does not directly change operational processes, it validates the systems, methods and culture that underpin exceptional support, training, problem‑solving and overall service reliability.
QuidelOrthoCQ, or Care Quotient, is QuidelOrtho's company-wide program designed to reflect its customers' beliefs and values, brought to life through QuidelOrtho's people and the solutions they create. It is the measure of the level of care, empathy and compassion QuidelOrtho has for their customers and their customers' experience working with QuidelOrtho.
To learn more about QuidelOrtho's commitment to its customer experience, listen to this episode of Repertoire Magazine Podcast with Karen Taylor, where she discusses the QuidelOrthoCQ Customer Experience Program.
QuidelOrtho is dedicated to advancing diagnostics to power a healthier future. For more information, please visit quidelortho.com and follow QuidelOrtho on LinkedIn, Facebook and X.
About QuidelOrtho Corporation
With expertise spanning clinical chemistry, immunoassay, immunohematology and molecular testing, QuidelOrtho Corporation (Nasdaq: QDEL) is a leading global provider of diagnostic solutions, dedicated to advancing fast, accurate and reliable results that help improve patient outcomes – from the point of care to hospital, lab to clinic. Building on a legacy of innovation, QuidelOrtho works with healthcare providers to advance diagnostics that connect insights with solutions, defining a clearer path for informed decisions and better care.
About the Excellence Services Label & ISO 23592
The Excellence Services Label is issued by Esprit de Service France, an independent association specializing in customer experience maturity assessments and audits. The label confirms that the evaluated organization has implemented tools, frameworks and cultural practices aligned with ISO 23592 and has demonstrated a commitment to innovation and continuous improvement in customer experiences.
About The Stevie® Awards
Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the
Source: QuidelOrtho Corporation
Investor Contact:
Juliet Cunningham
Vice President, Investor Relations
IR@QuidelOrtho.com
Media Contact:
D. Nikki Wheeler
Senior Director, Corporate Communications
media@QuidelOrtho.com
View original content to download multimedia:https://www.prnewswire.com/news-releases/quidelortho-receives-excellence-services-label-in-emea-and-two-stevie-awards-302676865.html
SOURCE QuidelOrtho Corporation
FAQ
What recognition did QuidelOrtho (QDEL) receive on February 3, 2026?
What does the Excellence Services Label under ISO 23592 mean for QuidelOrtho (QDEL)?
How does the ISO 23592 label affect QuidelOrtho's operations and customers?
Why are the Stevie Awards significant for QuidelOrtho (QDEL)?
Which parts of QuidelOrtho's service model were covered by the ISO 23592 evaluation?
