QuidelOrtho Recognized with Three Awards in 2025 IMV ServiceTrak™
QuidelOrtho (NYSE:QDEL) has secured three prestigious awards in the 2025 IMV ServiceTrak™ Awards, demonstrating excellence in customer satisfaction. The company received awards for Best Overall System Performance in both Chemistry and Integrated Systems categories, along with Best Overall Service for Integrated Systems.
The company achieved #1 rankings in multiple categories including Overall Net Promoter Score, Manufacturer Performance, Service Engineer Performance, and Training Performance. Notably, QuidelOrtho recorded a 17-point increase in NPS, marking the largest gain in the category.
QuidelOrtho (NYSE:QDEL) ha ottenuto tre prestigiosi riconoscimenti negli IMV ServiceTrak™ Awards 2025, dimostrando un'eccellenza nella soddisfazione del cliente. L'azienda ha ricevuto premi per il Miglior Sistema Complessivo nelle categorie Chimica e Sistemi Integrati, oltre al Miglior Servizio Complessivo per i Sistemi Integrati.
La società si è classificata al primo posto in diverse categorie, tra cui il punteggio complessivo Net Promoter Score, le prestazioni del produttore, le prestazioni degli ingegneri di servizio e la qualità della formazione. In particolare, QuidelOrtho ha registrato un aumento di 17 punti nel NPS, segnando il più grande incremento nella categoria.
QuidelOrtho (NYSE:QDEL) ha obtenido tres prestigiosos premios en los IMV ServiceTrak™ Awards 2025, demostrando excelencia en la satisfacción del cliente. La compañía recibió premios por el Mejor Rendimiento General del Sistema en las categorías de Química y Sistemas Integrados, junto con el Mejor Servicio General en Sistemas Integrados.
La empresa alcanzó el primer puesto en múltiples categorías, incluyendo el Puntaje Neto del Promotor general, Rendimiento del Fabricante, Rendimiento de Ingenieros de Servicio y Rendimiento en Capacitación. Destaca que QuidelOrtho registró un aumento de 17 puntos en el NPS, marcando la mayor ganancia en la categoría.
QuidelOrtho (NYSE:QDEL)는 2025년 IMV ServiceTrak™ 어워드에서 고객 만족도 우수성을 입증하며 세 개의 권위 있는 상을 수상했습니다. 회사는 화학 및 통합 시스템 부문에서 최고 종합 시스템 성능 상과 통합 시스템 부문에서 최고 종합 서비스 상을 받았습니다.
또한 회사는 전체 순추천지수(Net Promoter Score), 제조사 성능, 서비스 엔지니어 성과, 교육 성과 등 여러 부문에서 1위를 차지했습니다. 특히 QuidelOrtho는 NPS가 17포인트 상승하여 해당 부문에서 가장 큰 상승폭을 기록했습니다.
QuidelOrtho (NYSE:QDEL) a remporté trois prix prestigieux lors des IMV ServiceTrak™ Awards 2025, démontrant une excellence en matière de satisfaction client. L'entreprise a reçu des récompenses pour la Meilleure Performance Globale du Système dans les catégories Chimie et Systèmes Intégrés, ainsi que pour le Meilleur Service Global dans les Systèmes Intégrés.
L'entreprise s'est classée numéro 1 dans plusieurs catégories, notamment le score global Net Promoter, la performance du fabricant, la performance des ingénieurs de service et la qualité de la formation. Notamment, QuidelOrtho a enregistré une augmentation de 17 points du NPS, marquant la plus forte progression de la catégorie.
QuidelOrtho (NYSE:QDEL) hat bei den IMV ServiceTrak™ Awards 2025 drei prestigeträchtige Auszeichnungen erhalten und damit hervorragende Kundenzufriedenheit bewiesen. Das Unternehmen wurde für die Beste Gesamtleistung des Systems in den Kategorien Chemie und Integrierte Systeme sowie für den Besten Gesamtdienst im Bereich Integrierte Systeme ausgezeichnet.
Das Unternehmen erreichte in mehreren Kategorien den ersten Platz, darunter Gesamtnet Promoter Score, Herstellerleistung, Serviceingenieur-Leistung und Schulungsleistung. Besonders hervorzuheben ist, dass QuidelOrtho eine Steigerung des NPS um 17 Punkte verzeichnete, was den größten Zuwachs in der Kategorie darstellt.
- Received three prestigious IMV ServiceTrak™ Awards for system performance and service
- Achieved #1 rankings in Net Promoter Score, Manufacturer Performance, Service Engineer, and Training
- Secured 17-point increase in Net Promoter Score, highest gain in category
- Demonstrated success in customer satisfaction and service excellence
- None.
- Awards:
- Chemistry
- Best overall system performance
- Integrated Systems
- Best overall system performance
- Best overall service
- Chemistry
- Top Rankings:
- QuidelOrtho received top rankings in several key categories for Integrated Systems, including:
- #1 Overall Net Promoter Score (NPS) by Manufacturer
- #1 Overall Manufacturer Performance
- #1 Overall Service Engineer Performance
- #1 Overall Training Performance
QuidelOrtho invested in initiatives focused on what customers value most, driving significant advances in reliability, product quality and service. This commitment delivered a 17-point increase in NPS, the largest gain in the category, reflecting higher customer loyalty and satisfaction.
Learn how QuidelOrtho prioritizes customers' beliefs and values to deliver solutions.
These awards and rankings showcase QuidelOrtho's comprehensive approach to enhancing both product and service in clinical diagnostics. A key part of this success has been investing in employee development through specialized customer experience training, fueling continued progress and stronger relationships with customers.
QuidelOrtho remains committed to ongoing innovation and delivering smart, customer-focused solutions that elevate laboratory efficiency and outcomes.
Key Quotes:
Karen Taylor, Senior Vice President, Customer Experience, QuidelOrtho
"We're honored to be recognized with three awards and top rankings in this year's IMV ServiceTrak Awards, but even more so, we're grateful to our customers for their ongoing trust and collaboration. These results reflect their feedback and our shared commitment to improving outcomes together. Our QuidelOrthoCQ™ solutions are designed to give customers the freedom to focus on what matters most. We'll continue listening and evolving to better support their success."
Additional Resources:
- Listen to Karen Taylor's Repertoire Magazine Interview: Freedom to Focus: How QuidelOrthoCQ is creating delightful customer experiences
About IMV ServiceTrak
The IMV ServiceTrak Clinical Laboratory Awards are the result of independent market research assessing manufacturer performance in the in-vitro diagnostics space. IMV's annual report represents an independent analysis of customer satisfaction with instrument manufacturers, system performance and service received.
IMV's ServiceTrak Clinical Laboratory Awards are based on feedback from laboratory testing professionals in 1,800 clinical testing locations, representing 4,100 instruments. For over 25 years, IMV ServiceTrak has provided independent analysis of service trends and manufacturer ratings in laboratory diagnostics.
About QuidelOrtho Corporation
QuidelOrtho Corporation (Nasdaq: QDEL) is a global provider of innovative diagnostic testing solutions. From infectious diseases to cardiac biomarkers to women's health, QuidelOrtho transforms the power of diagnostics into a healthier future through science, innovation and accessibility. Learn more at www.quidelortho.com.
Investor Contact: | Media Contact: |
Juliet Cunningham | D. Nikki Wheeler |
Vice President, Investor Relations | Senior Director, Corporate |
Communications | |
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SOURCE QuidelOrtho Corporation
FAQ
What awards did QuidelOrtho (QDEL) win in the 2025 IMV ServiceTrak Awards?
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Who leads customer experience at QuidelOrtho and what was their response to the awards?
