Forbes Recognizes Regions Bank for Best Customer Service

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01/22/2024 - 09:00 AM

BIRMINGHAM, Ala.--(BUSINESS WIRE)-- Regions Bank is the highest-rated bank in Forbes’ newest list of the top 300 U.S. companies for customer service – selected after a year-long survey of 201,000 people providing 4.2 million ratings of more than 3,000 brands.

Regions operates approximately 1,250 banking offices and more than 2,000 ATMs across the South, Midwest and Texas. (Graphic: Business Wire)

“We believe the message is resonating: Regions is here to be more than just a bank; our focus is to truly help consumers and businesses chart a personalized path to financial confidence,” said Kristin Julbert, head of Consumer Strategy and Customer Experience for Regions. “We’re not only focused on helping people conduct their banking business when, where and how they want, but also on leveraging our depth of experience to help customers move ahead financially with tailored solutions.”

In 2023 alone, Julbert said, Regions helped customers create more than 855,000 personalized Regions Greenprint^® financial plans with recommended next steps to achieve financial goals.

“We’re honored by this recognition and the customer relationships and experiences behind it,” Julbert said. “We’re focused on continuous improvement – that is, improving our services, enhancing our technology, and giving customers more options. No matter how customers choose to bank with us, the result should be the same – they receive the advice, guidance and resources they need to face life’s financial challenges and achieve the major milestones important to them.”

Created in collaboration with the research company HundredX, Forbes’ newest customer service ranking honors the top 300 companies and brands that customers say best meet their needs in such customer-service categories as knowledge and attitude of staff, speed of service, and handling of returns.

About Regions Financial Corporation

Regions Financial Corporation (NYSE:RF), with $152 billion in assets, is a member of the S&P 500 Index and is one of the nation’s largest full-service providers of consumer and commercial banking, wealth management, and mortgage products and services. Regions serves customers across the South, Midwest and Texas, and through its subsidiary, Regions Bank, operates approximately 1,250 banking offices and more than 2,000 ATMs. Regions Bank is an Equal Housing Lender and Member FDIC. Additional information about Regions and its full line of products and services can be found at www.regions.com.