RingCentral Launches AIR Pro for Healthcare: An Agentic Voice AI Platform That Automates Patient Access and Care Coordination

Key Terms

agentic ai technical

Agentic AI refers to computer systems that can make their own decisions and take actions without needing someone to tell them what to do each time. It's like giving a robot a degree of independence to solve problems or achieve goals on its own, which matters because it could change how we work and interact with technology in everyday life.

ehr medical

EHR stands for electronic health record, a digital version of a patient’s complete medical file that replaces paper charts and collects diagnoses, medications, test results and treatment history in one place. For investors, EHR systems matter because they drive recurring revenue for software and services, affect healthcare providers’ costs and efficiency, and create data assets and integration opportunities that can influence a company’s growth and regulatory risk.

electronic health record (ehr) medical

A digital system that stores a patient’s medical history, test results, medications and treatment notes in one place so healthcare providers can view and update records electronically. For investors, EHRs matter because they drive how healthcare is delivered, influence costs, create recurring revenue for software providers, and carry regulatory and cybersecurity risks; think of an EHR as the digital filing cabinet or smartphone app that organizes a clinic’s entire patient chart.

hipaa-ready regulatory

Designed and prepared to meet U.S. health-data privacy and security rules, “HIPAA‑ready” means a product, service, or organization has the policies, technical controls, and contractual steps in place to handle protected patient information lawfully and securely. For investors, HIPAA readiness reduces regulatory and legal risk, makes sales to hospitals and insurers possible, and signals that the business can scale into healthcare markets without costly retrofits — like having a locked door, alarm system, and visitor log before opening a store.

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Native integration with 80+ EHR systems to verify, coordinate, and execute in real time

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced RingCentral AIR Pro^TM for Healthcare, a voice-first, omnichannel AI agent platform designed to automate high-volume patient access and administrative workflows across voice, SMS, video, and messaging. This is an industry-specific application of AIR Pro that delivers production-ready AI agents optimized for the unique operational and regulatory requirements of healthcare organizations.

Healthcare providers face mounting pressure to improve patient access, reduce administrative burden, and manage staffing shortages — all while maintaining compliance and delivering high-quality care. By bringing agentic AI directly into live patient conversations, AIR Pro for Healthcare is designed to help organizations meet those demands through intelligent autonomous action.

“Healthcare organizations manage millions of patient interactions every year, yet too much of that time is spent on scheduling, verification, and administrative coordination instead of patient care,” said Carson Hostetter, EVP & General Manager, AI and CX Solutions at RingCentral. “AIR Pro for Healthcare acts as an intelligent digital front door — handling calls, verifying coverage, scheduling appointments, updating records, and coordinating care seamlessly across channels. By automating routine interactions securely and reliably, it frees staff to focus on delivering more connected, human-centered care.”

“Our experience with RingCentral’s AI portfolio has already helped us expand capacity and improve responsiveness across our locations,” said Paul Knight, Chief Information Officer at PM Pediatrics, a U.S.-based pediatric urgent care provider with 80 locations. “We’ve seen a measurable impact in how we manage patient calls and engagement. With AIR Pro, we see the opportunity to extend that intelligence further — automating more of the patient journey and augmenting our teams so they can focus on delivering care.”

Healthcare Accelerators Provide Pre-Built Templates For Businesses

AIR Pro^TM for Healthcare includes configurable, healthcare-specific accelerators with pre-built skills that automate common patient interactions while preserving continuity of care and ensuring accurate information capture. For example, when a patient calls to reschedule an appointment, AIR Pro can verify identity, access scheduling systems, evaluate provider availability, set appointment priorities, and manage wait times, then recommend the best available options. Once confirmed, the agent updates the appointment in the system of record and sends an SMS confirmation — all within a single interaction. Pre-built skills include:

• Patient identity verification
• Intelligent call routing
• Appointment scheduling and rescheduling
• Patient check-in workflows
• Insurance verification
• Billing inquiries
• Patient intake and basic triage
• Contextual transfer to live agents with full interaction history

“Healthcare is one of the most complex and highly regulated industries, so AI that addresses these issues is in demand,” said Robin Gareiss, CEO & Principal Analyst at Metrigy Research. “When healthcare companies use AI, they see a 78% improvement in patient experience. When they use agentic workflow automation, 76% say they see improvements in problem resolution. Achieving these results requires deep integration with clinical systems, coupled with strong governance. By combining 80+ EHR integrations with pre-built, healthcare-specific skills, RingCentral is lowering the barrier to adoption of agentic AI, as healthcare CX leaders want to work with providers that understand their unique issues.”

Native Integration with Healthcare Systems

At launch, AIR Pro for Healthcare supports 80+ integrations with leading electronic health record (EHR) and healthcare management systems, including EPIC, Oracle Health (formerly Cerner), Athenahealth, eClinicalWorks, enabling AI agents to connect directly to scheduling, patient record, and billing systems. This allows agents to not only answer questions, but to take action — updating appointments, creating cases, and capturing structured intake information in real time.

Early pilot participants are testing AIR Pro for Healthcare to automate appointment management and common patient inquiries, enabling staff to focus on higher-value care coordination activities.

Built for Regulated Environments

AIR Pro for Healthcare is designed with compliance, governance, and transparency in mind. Capabilities include:

• HIPAA-ready architecture
• Secure identity verification workflows
• Role-based permissions and guardrails
• Full transcript history and conversational analytics
• Context preservation during transfer to live staff

By automating routine interactions while maintaining compliance standards, healthcare organizations can reduce missed calls, accelerate resolution times, and improve patient satisfaction without increasing headcount.

Availability

RingCentral is showcasing AIR Pro for Healthcare this week at HIMSS in Las Vegas. Attendees can see live demos and speak with product experts at booth #4407.

AIR Pro for Healthcare is currently available to selected U.S. businesses during its controlled availability phase. It will be broadly available later this year. For more information, click here.

About RingCentral

RingCentral is a global leader in agentic voice AI–powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. As the communications layer connecting businesses and customers, RingCentral is the front door of business communication and is in the advantageous position to apply AI at every phase of the conversation journey — before, during, and after each interaction. Our agentic AI portfolio includes autonomous voice-first AI agents that automate calls, assist in the moment, and analyze every interaction – enabling businesses to work smarter, respond faster, and connect more meaningfully with their customers. Visit ringcentral.com to learn more.

© 2026 RingCentral, Inc. All rights reserved. RingCentral, RingCentral AIR Pro, AIR Pro, and the RingCentral logo are trademarks of RingCentral, Inc.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260310267944/en/

PR Contact:
Mariana Leventis
mariana.leventis@ringcentral.com

Source: RingCentral, Inc.