RingCentral, Inc. develops AI-powered business communications and customer engagement software for voice, SMS, contact center, workforce engagement management, video collaboration, and messaging. Its updates commonly cover RingCX, AI Receptionist, AIR Pro, AI Conversation Expert, branded calling, RCS messaging, international SMS, and integrations that extend customer engagement across business phone, contact center, Microsoft Teams, and partner channels.
Company news also includes quarterly results, subscription revenue trends, cash flow, share repurchases, dividends, and product adoption across industries such as healthcare, financial services, legal, hospitality, construction, and business services.
RingCentral (RNG) launched a new plugin for ChatGPT and MCP (model context protocol) connectors for Claude to bring customers’ voice, SMS, and chat data into large language models.
The tools let business users use existing LLMs to trigger actions such as lead prioritization, abandoned-cart follow-ups, escalation detection, and task list creation based on past conversations. A case study from an OrangeTheory Fitness franchise reports a 50% increase in lead response rate and faster staff ramp-up when using the RingCentral ChatGPT plugin. The MCP connectors include built-in governance, role- and identity-based access controls, and allow admins to define what data an LLM can access and under which prompts.
The MCP connectors for voice, SMS, and chat are available now with all paid RingEX plans, and the ChatGPT plugin can be installed from RingCentral’s App Gallery and the ChatGPT Directory.
RingCentral (RNG) has been named to Business Insider America's Most Innovative Businesses 2027 list, produced with Plant-A Insights Group.
The ranking recognizes 500 publicly traded U.S. companies out of more than 4,000 reviewed, based on patent data and financial metrics, with about 1,600 advancing to deeper evaluation. Business Insider’s methodology assessed three dimensions: reputation, impact and investment, including a survey of over 67,000 U.S. professionals on an 11‑point innovation scale, analysis of patent volume and citations, and R&D spending and intensity growth. RingCentral links this recognition to momentum in its Agentic Voice AI portfolio and positions it as reinforcement of its role in AI‑powered customer engagement.
RingCentral (RNG) will participate in two upcoming investor conferences in September 2026. Management is scheduled to present at the Goldman Sachs Communacopia + Technology Conference 2026 on Thursday, September 10, 2026 at 1:45 p.m. PT / 4:45 p.m. ET, and at the Piper Sandler Growth Frontiers Conference on Tuesday, September 15, 2026 at 2:30 p.m. PT / 4:30 p.m. CT. Webcasts and replays will be available on the company’s investor relations website.
RingCentral (NYSE: RNG) announced a partnership with the New York Mets to replace the team’s legacy on-premise phone system with RingCentral’s AI-powered cloud communications platform. The Mets selected RingCentral for its AI-first approach, native Microsoft integrations, open platform, and long-term partnership focus.
According to RingCentral, the deployment will connect all 800 Mets employees on one RingEX platform for daily communications, while RingCX will support fan engagement and ticket sales with calling and texting for every fan lead, including unlimited toll-free and outbound calling and dedicated Advanced Support.
RingCentral (NYSE: RNG) has formed a strategic partnership with New Zealand-based cloud communications provider Digital Island to deliver agentic voice AI, Unified Communications, Contact Centre, and customer engagement solutions to businesses across New Zealand. Digital Island will design, sell, implement, and support RingCentral’s AI-powered communications platform as RingCentral’s first local partner and Global Strategic Provider in the country.
Both companies are engaging early-adopter clients ahead of broader availability later in 2026, aiming to give New Zealand organisations a locally supported, lower-risk path to migrate from legacy communications to cloud-based, AI-driven customer and employee experience solutions.
RingCentral (NYSE: RNG) announced that its management team will present at the Oppenheimer 29th Annual Technology, Internet & Communications Conference on Wednesday, August 12, 2026, at 9:25 a.m. PT / 12:25 p.m. ET. A live webcast and replay of the fireside presentation will be available on RingCentral’s investor relations website at ir.ringcentral.com.
RingCentral (NYSE: RNG) reported second quarter 2026 total revenue of $657 million, up 5.9% year-over-year, with subscriptions revenue of $634 million, or 96% of total. GAAP operating margin was 7.7% and non-GAAP operating margin 23.4%. GAAP EPS rose to $0.45 and non-GAAP EPS to $1.22.
Net cash from operations was $206 million and free cash flow $180 million, both growing more than 20% year-over-year. The Board raised the quarterly dividend by about 67% to $0.125 per share and the company repurchased 2.2 million shares for $94 million. About 13% of ARR now comes from customers using at least one native paid AI product. RingCentral also raised its full-year 2026 outlook for revenue, GAAP and non-GAAP margins, EPS, and free cash flow.
RingCentral (NYSE: RNG) reported results of an internal AI-Native Challenge, a company-wide program where thousands of employees, including non-engineers, built complete software projects using ChatGPT Work and Codex. The challenge, sponsored by the Office of the CEO, resulted in 2,500 completed projects in under 30 days, covering planning, implementation, testing, documentation, CI/CD, and deployment.
According to RingCentral, the initiative demonstrates its broader strategy of using AI internally to accelerate development of customer-facing features and its own AI products, such as AI Receptionist (AIR), AI Virtual Assistant (AVA), and AI Conversation Expert (ACE), and has already led to improved development efficiency.
NiCE (Nasdaq: NICE) and RingCentral (NYSE: RNG) announced an expanded, fully bi-directional strategic partnership. Under a new multi-year agreement, NiCE will resell RingCentral’s unified communications as a service (UCaaS) solution, RingEX. The companies also extended their long-standing agreement to market and sell RingCentral Contact Center, powered by NiCE CXone, for an additional year.
According to the companies, the partnership now combines RingCentral’s UCaaS with NiCE’s enterprise-grade CXone and CX AI, powered by NiCE Cognigy, into a deeply integrated UCaaS and CCaaS offering. The joint solution is available immediately and is aimed at organizations seeking a single, AI-enabled platform for customer experience and employee communications.
RingCentral (NYSE:RNG) will release its second quarter 2026 financial results after market close on July 23, 2026. Management will host an earnings conference call and webcast at 2:00 PM Pacific / 5:00 PM Eastern to discuss the results.