Riskified Launches Dispute Resolve for Shopify to Help Merchants Automate Chargeback Management and Recover Lost Revenue

Key Terms

chargeback financial

A chargeback is when a customer’s card payment is reversed and the merchant must return the money, usually because the buyer disputed the charge or the payment was fraudulent. Think of it like a buyer taking an item back and also getting their receipt payment undone; for investors this matters because frequent chargebacks reduce revenue, raise processing costs, signal fraud or customer-satisfaction problems, and can hurt a company’s profitability and cash flow.

payment gateway financial

A payment gateway is the digital service that accepts and securely transmits customers’ credit card or bank details when someone buys something online or in an app. Think of it as a virtual cashier and security guard rolled into one: it checks the payment, prevents fraud, and tells the seller whether the money is approved. Investors watch gateways because they affect a company’s ability to make sales, the speed of revenue collection, transaction costs, and exposure to fraud or downtime.

AI-driven technical

AI-driven describes products, services, processes or decisions that rely on artificial intelligence—software that detects patterns in data and makes predictions or choices without step-by-step human direction. For investors it signals potential for faster growth, lower operating costs or new revenue, but also new risks (model errors, data problems, regulatory limits); think of it like a smart thermostat that can save energy and money but can also misbehave if fed bad information.

machine learning models technical

Machine learning models are computer programs that learn patterns from past data to make predictions or decisions without being explicitly programmed for each task. For investors, they matter because they can improve forecasting, automate routine work, reduce costs or introduce new risks; think of them as a smart assistant that learns from past results like a chef refining recipes, helping businesses spot opportunities or mistakes faster.

chargeback rate financial

Chargeback rate is the percentage of a business’s card payments that customers dispute and force to be reversed, like returns on a receipt that also cost the seller extra fees. It matters to investors because a rising rate signals fraud, poor customer experience, or payment processing problems that erode revenue, increase costs, and raise the risk of higher fees or restrictions from payment processors — similar to a store facing too many product returns.

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New specialized offering extends Riskified’s end-to-end risk intelligence platform to Shopify brands, protecting the full customer journey from account login and checkout to post-purchase returns and refund claims

NEW YORK--(BUSINESS WIRE)-- Riskified (NYSE: RSKD), a leader in ecommerce fraud and risk intelligence, today announced the release of Dispute Resolve for Shopify. This specialized offering is designed to transform the often-complex, highly manual chargeback management process into a streamlined, automated engine, enabling Shopify merchants to recover revenue with greater efficiency and with less manual effort.

Many merchants are currently forced to log into multiple payment gateway portals to view fraud and non-fraud chargebacks, manually copy/paste and organize compelling evidence, and build custom reporting to assess win-rate performance. Dispute Resolve provides a single source of truth through a real-time dashboard that automatically syncs with a wide variety of payment gateways, providing instant clarity into dispute performance and significantly improving workflows. The solution includes an AI-driven Compelling Evidence Editor that auto-populates case data into customized templates, reducing the time spent preparing a dispute from over thirty minutes to just five minutes. By moving from a passive management layer to a proactive execution engine, merchants can now submit evidence and accept chargebacks directly within the Riskified platform.

The launch of Dispute Resolve further strengthens the deep integration between Riskified and the Shopify ecosystem, providing a comprehensive security layer that protects every stage of the customer journey. Beyond chargeback management, the Riskified platform offers merchants a suite of solutions to secure the entire lifecycle—from account login and checkout to post-purchase claims. This includes a Chargeback Guarantee that allows merchants to safely approve more orders, alongside Policy Protect, which shields brands from the rising costs of promotion abuse, unauthorized reseller abuse, as well as refund claim and return abuse. By leveraging industry-tailored machine learning models and a vast global merchant network, Riskified helps Shopify brands scale confidently while maintaining a smarter and seamless experience for their customers.

Global lifestyle audio brand Skullcandy is among the many merchants already leveraging the Riskified Shopify App to drive performance. Riskified's automated tools and recalibrated approval thresholds helped the Skullcandy team achieve a 4x increase in approved revenue while sustaining a negligible 0.06% chargeback rate over a 12-month period.

“We access Riskified via the Shopify app, which makes managing our fraud strategy and monitoring performance easy, and we know the Riskified support team is always there for consistent and reliable problem solving,” said Zach Belles, Director of IT at Skullcandy.

Read Skullcandy’s success story here.

Join the webinar, “Checkout to claims: How Shopify merchants stop fraud and boost revenue with Riskified,” live on Wednesday, March 25, 2026, or on demand. Learn how Riskified’s seamless integration with Shopify helps merchants increase approvals, reduce false declines, and deliver a superior customer experience, and how leading audio lifestyle brand Skullcandy transformed its fraud strategy.

About Riskified

Riskified (NYSE:RSKD) empowers businesses to unleash ecommerce growth by outsmarting risk. Many of the world’s biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists, and researchers, Riskified’s AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights. Learn more at riskified.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260317398106/en/

Corporate Communications:
Cristina Dinozo
Senior Director of Communications
press@riskified.com

Investor Relations:
Chett Mandel
Head of Investor Relations
ir@riskified.com

Source: Riskified