Rackspace Technology and Sema4.ai Launch Industry’s First Scalable Enterprise AI Agent Solution

Rhea-AI Summary

Rackspace Technology (NASDAQ: RXT) has announced a strategic partnership with Sema4.ai to launch the industry's first scalable enterprise AI agent solution. The collaboration combines Rackspace's FAIR services and application management expertise with Sema4's SAFE AI Agent Platform. According to Rackspace's research, while most organizations are interested in AI adoption, only 24% have successfully scaled AI agents in production. The solution enables businesses to deploy custom AI agents across functions like HR, finance, customer support, sales, and operations with built-in security and governance protocols. Sema4's SAFE platform features decentralized, federated agents that can operate independently or collaboratively, automate high-value tasks, and interpret standard operating procedures without complex prompt engineering. The partnership aims to bridge the gap between AI experimentation and full-scale enterprise transformation.

Positive

• Partnership enables rapid deployment of production-ready AI agents with robust governance and security protocols
• Solution addresses critical market gap, as only 24% of enterprises currently have scaled AI agents in production
• Platform offers seamless integration across multiple business functions (HR, finance, customer support, sales, operations)
• Eliminates need for complex prompt engineering through natural language interpretation of existing documentation

Negative

• None.

Insights

Technology Strategy Expert

Rackspace's AI agent partnership with Sema4.ai targets a significant market gap with potential to strengthen their enterprise AI positioning.

This strategic alliance between Rackspace and Sema4.ai addresses a critical bottleneck in enterprise AI implementation. The press release highlights a compelling market opportunity backed by research showing only 24% of enterprises have successfully scaled AI agents in production environments, despite widespread interest.

The partnership intelligently combines Rackspace's established infrastructure expertise and FAIR services with Sema4.ai's specialized agent platform to create a solution specifically designed to bridge the experimentation-to-production gap. This isn't just another AI partnership; it's a calculated move to solve a documented market problem.

What makes this particularly strategic is the focus on enterprise-grade governance, security, and integration capabilities—precisely the factors that have historically impeded widespread AI adoption. The solution's ability to interpret existing standard operating procedures and automate workflows without complex prompt engineering represents a pragmatic approach to implementation that reduces both technical barriers and time-to-value.

For Rackspace, this partnership extends their AI capabilities into the high-growth agent market while playing to their historical strengths in managed services and application management. By positioning themselves at the intersection of AI experimentation and production deployment, they're targeting a segment where enterprises are genuinely struggling and willing to invest.

The emphasis on agents functioning as autonomous digital coworkers with the same reliability requirements as mission-critical systems demonstrates a sophisticated understanding of enterprise needs beyond typical AI marketing hype. This solution potentially creates a differentiated market position for Rackspace in the increasingly competitive cloud and AI services landscape.

Enterprise-ready Solution Bridges the Gap from AI Experimentation to Full-Scale Transformation

SAN ANTONIO, June 18, 2025 (GLOBE NEWSWIRE) -- Rackspace Technology^® (“Rackspace”) (NASDAQ: RXT), a leading hybrid cloud and AI solutions provider, today announced a strategic alliance with enterprise AI agent innovator Sema4.ai (“Sema4”). This collaboration integrates the Foundry for AI by Rackspace (FAIR™) services and Rackspace’s application management expertise with Sema4.ai’s advanced ‘SAFE’ AI Agent Platform, combining the strengths of both companies in artificial intelligence, cloud and systems integration to accelerate the adoption of secure, enterprise-grade AI solutions. The partnership will enable the rapid deployment of scalable, production-ready AI agents across enterprise functions with robust governance, transparency, and security protocols as their core foundational elements.

Why does this matter?
Rackspace’s recently published AI research report reveals that there is a critical gap between experimentation and enterprise-wide AI adoption. While nearly all organizations are open to integrating AI agents into their business strategy, only 24% of enterprises currently have AI agents in production and scaling effectively.

Through this new collaboration, businesses can design and deploy custom AI agents tailored to specific use cases, with seamless integrations across key functions such as HR, finance, customer support, sales, and operations. Customers will also gain access to full AI lifecycle management, including built-in observability and a centralized control plane, enabling scalable, secure, and efficient deployment.

“For over 25 years, we've learned what it takes to keep critical enterprise systems running reliably in production environments,” said Srini Koushik, President of AI, Technology, and Sustainability at Rackspace Technology. “At FAIR, we view AI agents not just as digital assistants, but as autonomous digital coworkers that require the same level of reliability, security, and governance as any mission-critical operation. This solution, in collaboration with Sema4, isn't just about deploying AI; it is about operationalizing enterprise intelligence at scale.”

The SAFE Advantage: Agents that Integrate into Your Business
Sema4's SAFE platform represents a fundamental shift from fragile, siloed AI tools to resilient, interconnected agents that understand the context of a business. Its flexible architecture enables the efficient integration of advanced AI capabilities into existing enterprise environments using decentralized, federated agents. These agents can:

• Operate independently or collaboratively, offering shared functionalities such as natural language understanding, workflow automation, and advanced document processing.
• Help streamline and enhance the automation of high-value tasks. The result is a secure, scalable AI agent platform that bridges the gap between structured and unstructured data, supports real-time decision-making, and leverages a low-code approach to accelerate adoption and drive scalability.
• Automate existing business processes, which interpret standard operating procedures (SOPs) and runbooks, eliminating the need for complex prompt engineering. This enables organizations to simply describe a process in plain English, letting AI agents automate workflows based on existing documentation reducing time to value while significantly lowering barriers to adoption.
  

“Enterprise agents are the defining application of the AI age and will fundamentally change knowledge work by converting insights directly into action,” added Rob Bearden, CEO of Sema4.ai. “The partnership between Sema4.ai and Rackspace FAIR empowers businesses to move beyond testing to enterprise-wide deployment of AI agents.”

About Foundry for AI by Rackspace (FAIR):
FAIR is a groundbreaking global practice dedicated to advancing business transformation, improving customer experience, increasing the quality of service, and accelerating value creation through the secure and responsible use of AI technologies. FAIR has identified over 500 use cases across multiple industries and is working on several industry-leading implementations for our customers across the globe.  

About Rackspace Technology:
Rackspace Technology is a leading end-to-end, hybrid, and AI solutions company. We can design, build, and operate our customers' cloud environments across all major technology platforms, irrespective of technology stack or deployment model. We partner with our customers at every stage of their cloud journey, enabling them to modernize applications, build new products, and adopt innovative technologies.

About Sema4.ai
Sema4.ai believes enterprise AI agents are the “killer app” of the AI era—revolutionizing how knowledge work is executed. Our full lifecycle enterprise AI platform enables businesses to build, run, and manage AI agents at scale. Our platform was designed from the ground up to deliver SAFE AI Agents that are secure, accurate, fast, and extensible. And, unlike other agentic offerings, our agents enable the business user to define the process and the best practice outcomes.

By empowering businesspeople, and not just developers, to build and deploy AI agents that understand context, reason, and act autonomously, Sema4.ai is transforming how work gets done in the enterprise. This approach to agentic automation is driving significant gains in operational efficiency, productivity, and cost savings for some of the world’s largest and most successful companies.

Media Contacts
Rackspace Technology
Matt Conroy
Stanton Public Relations & Marketing
rackspace@stantonprm.com

Sema4.ai
Eric Gonzalez
VSC for Sema4.ai
press@sema4.ai

FAQ

What is the partnership between Rackspace Technology (RXT) and Sema4.ai?

Rackspace Technology and Sema4.ai have partnered to launch the industry's first scalable enterprise AI agent solution, combining Rackspace's FAIR services with Sema4's SAFE AI Agent Platform for secure, enterprise-grade AI deployment.

What capabilities does the Sema4 SAFE platform offer to RXT customers?

The SAFE platform offers decentralized, federated AI agents that can work independently or collaboratively, automate high-value tasks, process documents, and interpret standard operating procedures without complex prompt engineering.

How many enterprises currently have AI agents in production according to Rackspace's research?

According to Rackspace's research, only 24% of enterprises currently have AI agents in production and are scaling them effectively.

What business functions can be enhanced using the Rackspace-Sema4 AI solution?

The solution can be deployed across various business functions including HR, finance, customer support, sales, and operations with custom AI agents tailored to specific use cases.

What makes the Rackspace and Sema4.ai AI agent solution enterprise-ready?

The solution is enterprise-ready due to its robust governance, transparency, and security protocols, full AI lifecycle management, built-in observability, and centralized control plane for scalable deployment.