Sabre Direct Pay introduces integrated chargeback management service for the travel industry

Rhea-AI Summary

Sabre (NASDAQ: SABR) launched an integrated chargeback management service in partnership with Chargebacks911 on October 6, 2025, aimed at travel companies.

The service centralizes issuing and acquiring dispute workflows into a single Sabre Direct Pay interface, automates issuer-specific evidence and formatting requirements, and provides real-time tracking and measurable recovery outcomes without separate logins or manual integrations.

This addition builds on Sabre Direct Pay's existing payments partnerships across regions and capabilities, extending dispute resolution into the platform's unified payments framework.

Positive

• Integrated chargeback management across issuing and acquiring
• Partnership with Chargebacks911 as dispute-resolution engine
• Single Sabre Direct Pay interface removing multiple logins

Negative

• Reliance on a third-party dispute engine (Chargebacks911)
• No published recovery rates, timelines, or pricing in announcement

Insights

Payments product strategist

Integrated chargeback workflow reduces operational friction and centralizes dispute handling for travel sellers and processors.

Sabre Direct Pay and Chargebacks911 combine a payments frontend and a dispute-resolution engine to let travel companies initiate and manage chargebacks from one interface rather than multiple issuer or acquirer portals. The service automates issuer-specific formatting and evidence rules and consolidates issuing and acquiring workflows, which should shorten handling time and improve auditability while keeping all interactions under the Sabre Direct Pay platform.

Execution depends on the depth of issuer connectivity, the accuracy of automated evidence mapping, and the reliability of routing across jurisdictions; these are explicitly cited as the technical challenges the offering addresses. If integrations cover major card issuers and regional schemes, the service can materially reduce manual work and raise recoveries by standardizing submissions and tracking dispute progress in real time.

Watch for adoption metrics and integration breadth over the next 6–12 months, including which issuers and regional schemes are supported and any published recovery or handling-time benchmarks. The announcement dated Oct 6, 2025 and the named partnership with Chargebacks911 signal a coordinated product launch and go-to-market that investors and partners can monitor for measurable operational outcomes.

SOUTHLAKE, Texas, Oct. 6, 2025 /PRNewswire/ -- Sabre Direct Pay, the travel payments division of Sabre Corporation (NASDAQ: SABR), is introducing a new service designed to help travel companies simplify and scale chargebacks, enabling dispute resolution more efficiently across both issuing and acquiring channels.

Developed in partnership with Chargebacks911, the solution enables users to initiate and represent charge disputes without navigating multiple issuer or acquirer systems, removing the need for separate logins, manual data entry, or technical integration—bringing together what is typically a disjointed set of workflows into a single interface tailored for the travel industry.

Patricio Boccardo, Managing Director of Sabre Direct Pay, said the travel industry's lack of standardization in dispute handling has long undermined operational efficiency. "Each issuer enforces its own formatting, evidence rules, and submission windows. That complexity reduces win rates, inflates case handling time, and complicates auditability across jurisdictions. What we've built is a dedicated chargeback layer that automates dispute creation, aligns submissions to issuer-specific requirements, and routes everything through a single interface. It allows providers to consolidate issuing and acquiring workflows in one environment, with full visibility and measurable recovery outcomes."

Chargebacks911 will operate as the dispute resolution engine behind the service, providing the expertise, infrastructure, and issuer connectivity required to manage chargebacks at scale. All access and interaction will take place through Sabre Direct Pay, ensuring customers engage with a single, unified platform for both payments and dispute management.

"The dispute process in travel is disproportionately complex because it operates across high-value bookings, variable fulfillment timelines, and multiple parties," said Monica Eaton, CEO of Chargebacks911. "Most providers still rely on manual uploads, siloed portals, and general-purpose tools not designed for this use case. Our platform resolves that by automating issuer requirements, tracking dispute progress in real time, and applying tailored evidence strategies. Delivered through Sabre Direct Pay, this becomes an integrated resolution system—improving efficiency while protecting revenue."

The launch builds on Sabre Direct Pay's broader efforts to streamline financial operations across the travel industry. Recent partnerships have extended the platform's footprint across multiple regions and capabilities—from Pay by Bank solutions with Trustly in Europe, to instant cross-border payouts through TerraPay, airline payment orchestration via CellPoint Digital, and large-scale virtual card issuance with Revolut, Sunrate, and WEX. In Brazil, Sabre also partnered with Jazz Tech to enable fast, compliant local card issuance for agencies and suppliers. Each initiative addresses a structural gap in travel payments; the addition of chargeback resolution brings critical dispute handling into the same unified framework.

SABR-F

About Sabre Corporation
Sabre Corporation is a leading technology company that tackles the travel industry's greatest opportunities and most complex challenges. Sabre leverages speed, scale, and insight to develop the technology of tomorrow—empowering airlines, hoteliers, agencies, and other partners to retail, distribute, and fulfill travel globally. Headquartered in Southlake, Texas, USA, with employees around the world, Sabre serves customers in more than 160 countries. For more information, visit www.sabre.com. 

About Chargebacks911
Chargebacks911 is the global leader in chargeback management, delivering next-generation technology for scalable dispute resolution. Our plug-and-play platform enables issuers to automate workflows, optimize revenue recovery, and leverage real-time insights across the payment ecosystem. Protecting over 2.4 billion transactions annually across all payment methods, countries, and industries, Chargebacks911 is shaping the future of intelligent dispute management—delivering a unified solution for issuers, acquirers, and merchants. www.chargebacks911.com 

Media Contact: Branko Karlezi, branko.karlezi@sabre.com 

 

 

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SOURCE Sabre Corporation

FAQ

What did Sabre (SABR) announce on October 6, 2025 about chargebacks?

Sabre launched an integrated chargeback management service via Sabre Direct Pay in partnership with Chargebacks911.

How does Sabre's new chargeback service change dispute workflows for travel companies?

It consolidates issuing and acquiring dispute workflows into a single interface, automates issuer requirements, and tracks dispute progress in real time.

Will Sabre Direct Pay handle both issuer and acquirer disputes for SABR customers?

Yes. The service is designed to enable dispute initiation and representation across both issuing and acquiring channels through one platform.

What role does Chargebacks911 play in Sabre's new offering for SABR?

Chargebacks911 provides the dispute-resolution engine, issuer connectivity, and evidence-handling infrastructure behind the service.

Does the October 6, 2025 announcement include recovery rates or pricing for SABR's service?

No. The announcement describes capabilities and partnerships but does not publish recovery metrics, timelines, or pricing.

How does the new service fit with Sabre Direct Pay's existing partnerships (SABR)?

It extends Sabre Direct Pay's unified payments framework to include dispute resolution alongside existing Pay by Bank, payouts, orchestration, and virtual card capabilities.