Smith Douglas Homes Recognized Among the Top Customer Service Leaders in the Residential Construction Industry

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05/02/2024 - 07:00 AM

GuildQuality’s 2024 Guildmaster Award Honors Smith Douglas Homes Affiliates: Atlanta, GA, Charlotte, NC, and Nashville, TN

WOODSTOCK, Ga.--(BUSINESS WIRE)-- Smith Douglas Homes (NYSE: SDHC) of Woodstock, GA, recognizes three affiliates, Atlanta, GA, Charlotte, NC, and Nashville, TN, earning the 2024 Guildmaster Award from GuildQuality for demonstrating exceptional customer service within the residential construction industry.

Since 2005, GuildQuality, an Atlanta-based third-party customer satisfaction surveying company, has powered the Guildmaster Award to recognize and celebrate home building, remodeling, and contracting professionals demonstrating the highest level of customer service within the U.S. and Canada.

Out of nearly 2,000 eligible applicants, Smith Douglas Homes is one of 400+ businesses within the residential construction industry recognized by GuildQuality for consistently delivering superior customer care.

In determining which businesses received the 2024 Guildmaster Award, GuildQuality reviewed thousands of survey responses submitted by customers of Guildmaster candidates and considered two primary metrics for each candidate: the percentage of customers stating they would recommend the business to a friend and the percentage of customers who responded.

Smith Douglas Homes Atlanta, Charlotte, and Nashville Affiliates achieved a recommendation rate of 90% and above from their customers surveyed by GuildQuality.

“The Guild Master Award is a testament to our dedication to building a well-constructed home with the choices buyers want at an affordable price,” said Greg Bennett, President & CEO at Smith Douglas Homes. “This customer recognition represents our entire team's passion and hard work. We are incredibly proud to receive this recognition and grateful to our team members, trades, and suppliers, who have contributed to this success.”

For more on the 2024 Guildmaster Award and qualifications, visit www.guildquality.com/guildmaster/.

About Smith Douglas Homes

Headquartered in Atlanta, Georgia, Smith Douglas Homes is one of the fastest-growing private homebuilders by number of closings. Since its inception, Smith Douglas has been entrusted by over 15,000 families to fulfill their new home dreams. Ranked a top 50 builder nationally for several years and with 2,297 closings in 2023, Smith Douglas currently holds the #38 position on the Builder Magazine Top 100 list. The Smith Douglas communities are primarily targeted to entry-level and empty-nest homebuyers looking to purchase a new home priced below the FHA loan limit in the metro areas of Atlanta, Birmingham, Charlotte, Houston, Huntsville, Nashville, and Raleigh. Smith Douglas offers its homebuyers a personalized buying experience at attractive prices. For more information, visit https://www.smithdouglas.com/.

About GuildQuality

Over 2,000 residential construction professionals rely on GuildQuality’s customer satisfaction surveying and reporting software to help them deliver exceptional customer service and get the recognition they deserve for their commitment to quality. Join GuildQuality’s network of builders, remodelers, and home service professionals and see your company through your customers’ eyes. For more information about GuildQuality, visit www.guildquality.com.