SelectQuote’s Highly-Satisfied Insurance Customers Award the Company a Net Promoter Score of 58, Considered “Great”

The new achievement adds to SelectQuote Insurance Services’ recent recognition in USA Today’s “America’s Best Customer Service” List for 2025.

OVERLAND PARK, Kan.--(BUSINESS WIRE)-- SelectQuote, Inc. (NYSE: SLQT) (the “Company”), a leading distributor of Medicare insurance policies and owner of a rapidly-growing healthcare services platform, today announced the results of its on-going Net Promoter Score (NPS) surveys of customers in its Senior Health, Life, and Auto & Home insurance businesses. SelectQuote Insurance Services’ overall Net Promoter Score of 58 falls within the range considered “Great” by established NPS standards.

SelectQuote CEO Tim Danker said, “For over 40 years, our highly-skilled agents have provided an outstanding experience to our clients. We take great pride in the important work we do, helping Americans find the right insurance policies to protect their health, their most valuable assets, and the people they love. I want to thank the thousands of SelectQuote associates who passionately serve our customers each and every day.”

SelectQuote’s consistently high-quality customer service was also recently recognized by USA Today, which included SelectQuote Insurance Services in its 2025 list of companies providing “America’s Best Customer Service.”

NPS, a widely-utilized measure of customer experience and satisfaction across many industries, measures customer satisfaction with recent experiences on a 0-10 scale. Scores of 9 or 10 are considered "promoters.” Scores of 1 to 6 are considered "detractors." A company's Net Promoter Score reflects the number of "promoters" minus the number of "detractors."

About SelectQuote:

Founded in 1985, SelectQuote (NYSE: SLQT) pioneered the model of providing unbiased comparisons from multiple, highly-rated insurance companies, allowing consumers to choose the policy and terms that best meet their unique needs. Two foundational pillars underpin SelectQuote’s success: a strong force of highly-trained and skilled agents who provide a consultative needs analysis for every consumer, and proprietary technology that sources and routes high-quality leads. Today, the Company operates an ecosystem offering high touchpoints for consumers across insurance, pharmacy, and virtual care.

With an ecosystem offering engagement points for consumers across insurance, Medicare, pharmacy, and value-based care, the company now has three core business lines: SelectQuote Senior, SelectQuote Healthcare Services, and SelectQuote Life. SelectQuote Senior serves the needs of a demographic that sees around 10,000 people turn 65 each day with a range of Medicare Advantage and Medicare Supplement plans. SelectQuote Healthcare Services is comprised of the SelectRx Pharmacy, a Patient-Centered Pharmacy Home™ (PCPH) accredited pharmacy, SelectPatient Management, a provider of chronic care management services, and Healthcare Select, which proactively connects consumers with a wide breadth of healthcare services supporting their needs.

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Investor Relations:

Sloan Bohlen

877-678-4083

investorrelations@selectquote.com

Media:

Matt Gunter

913-286-4931

matt.gunter@selectquote.com

Source: SelectQuote, Inc.