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Smartsheet Integrates Amazon Q on AWS to Implement New Generative AI-Powered Assistant for its Employees

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Smartsheet (NYSE: SMAR), a leading enterprise work management platform, announced its integration of Amazon Q, a generative AI assistant from AWS, to improve productivity by enhancing knowledge management. This new tool has been embedded into Smartsheet's Slack app, enabling over 3,300 employees to get instant answers to questions through natural language queries. The AI assistant, named @AskMe, accesses public help documents, training materials, and Slack channels, significantly reducing time spent searching for information. This integration aims to foster a self-serve mentality among employees, thus allowing them to focus on more impactful work. Company leadership has observed increased visibility and engagement in projects. This integration is part of a deepening partnership between Smartsheet and AWS, highlighting their mutual commitment to innovation.

Positive
  • Integration of AI assistant Amazon Q aims to enhance employee productivity.
  • The new AI tool is embedded in Slack, aiding 3,300 employees in quickly finding information.
  • The AI assistant @AskMe consolidates organizational knowledge, saving significant time.
  • Leadership reports increased visibility and project engagement due to the new AI tool.
Negative
  • None.

Smartsheet's integration of Amazon Q is a strategic move leveraging advanced generative AI to enhance employee productivity. By embedding this technology within their existing Slack channels, they streamline knowledge management and instantaneously address employee queries.

In practical terms, this means that employees can now retrieve information without sifting through multiple databases or documents. This newfound efficiency can translate into reduced downtime and increased focus on critical tasks. From a technological standpoint, it's a notable achievement because it demonstrates real-world application of AI to solve common workplace challenges.

Moreover, the use of natural language processing (NLP) allows for intuitive interaction between employees and the AI, enhancing user experience. This integration also highlights the synergy between Smartsheet and AWS, potentially paving the way for future innovations leveraging AWS's AI capabilities.

For the retail investor, this signals a proactive approach by Smartsheet to harness cutting-edge technology, likely leading to improved operational efficiency and possibly a stronger competitive edge in the market. However, it's essential to monitor how effectively this AI solution is adopted and its tangible impact on productivity metrics over the long term.

New integration deepens the Partnership between Smartsheet and AWS by using the power of Amazon Q, a generative AI assistant, to boost productivity and securely tap into organizational knowledge

BELLEVUE, Wash.--(BUSINESS WIRE)-- Smartsheet (NYSE: SMAR), the enterprise work management platform, today shared that it has implemented Amazon Q Business, a new generative AI-powered assistant, to streamline knowledge management and accelerate employee productivity in the cloud. Smartsheet is using the technology to consolidate its organizational knowledge into a single AI engine that gives its workforce immediate answers through natural language queries.

Smartsheet is integrating Amazon Q, a generative AI-powered assistant, to empower its employees and deepen the Partnership between Smartsheet and AWS. (Graphic: Business Wire)

Smartsheet is integrating Amazon Q, a generative AI-powered assistant, to empower its employees and deepen the Partnership between Smartsheet and AWS. (Graphic: Business Wire)

Smartsheet embedded Amazon Q in the company’s Slack app to help its more than 3,300 global employees quickly get answers to their questions without having to know where the information lives organizationally – in just a few short weeks, and without writing a single line of code. The Smartsheet Amazon Q chatbot, @AskMe, is trained on public help documents, training courses, and hundreds of all-employee Slack help channels. Employees can simply tag @AskMe in any Slack channel, ask a question, and Amazon Q will instantly give them an answer. The chatbot has saved Smartsheet employees significant time spent searching for answers to their questions so they can move faster to confidently support the company’s customers and drive innovation. Use of the @AskMe chatbot has been adopted at all levels of the company to help foster a self-serve mentality and allow employees to answer questions quickly so they can focus on the most impactful work. Executive leadership using the app noted increased visibility, curiosity, and engagement with projects, while having to ask employees for only a fraction of the information directly.

“Smartsheet is integrating generative AI to improve productivity and remove some of the drudgery from work so our employees and customers can focus on the work that matters most,” said Ben Canning, SVP of Product Experiences at Smartsheet. “With our new Amazon Q chatbot in Slack, our teams can instantly get the information they need, cutting down on time spent searching for answers and enabling them to work through common issues faster so they can keep building new product features. We’re just scratching the surface of what’s possible with Amazon Q, and we look forward to continuing to partner with AWS to apply the technology in new ways.”

JB Brown, VP of Engineering at Smartsheet, is speaking about Smartsheet’s implementation of Amazon Q at the AWS Summit New York on July 10, 2024. His session, Make the most of generative AI in your company with Amazon Q Business, is at 4 p.m. ET. A recording will be available following the event.

Smartsheet and AWS have built a strong Partnership to drive innovation for their customers and employees. Smartsheet’s use of Amazon Q is the latest example of how the two organizations are working together to deliver powerful tools that transform the way teams operate.

“Smartsheet and AWS share a commitment to innovation that simplifies work,” said Rich Geraffo, Vice President and Managing Director at AWS. “With Amazon Q, Smartsheet is applying generative AI to make its organizational knowledge more accessible, boosting employee productivity and freeing up their team’s time to focus on delivering for customers. We look forward to continuing to work with Smartsheet on new AI-powered solutions that empower employees and customers to achieve more.”

About Smartsheet

Smartsheet is the modern enterprise work management platform trusted by millions of people at companies across the globe, including approximately 85% of the 2023 Fortune 500 companies. The category pioneer and market leader, Smartsheet delivers powerful solutions fueling performance and driving the next wave of innovation. Visit www.smartsheet.com to learn more.

Jennifer Henderson

pr@smartsheet.com

Source: Smartsheet

FAQ

What is the new AI tool Smartsheet has integrated?

Smartsheet has integrated Amazon Q, a generative AI assistant from AWS.

How does Amazon Q assist Smartsheet employees?

Amazon Q is embedded in Slack and allows employees to get instant answers to queries by consolidating organizational knowledge.

How many employees at Smartsheet are using the new AI tool?

The AI tool is used by more than 3,300 employees.

What has been a notable benefit of integrating Amazon Q for Smartsheet?

A notable benefit has been the significant time saved by employees when searching for information.

When is Smartsheet's VP of Engineering speaking about the Amazon Q implementation?

JB Brown, VP of Engineering, will speak about the implementation at the AWS Summit New York on July 10, 2024.

What has been observed by Smartsheet leadership regarding the use of Amazon Q?

Leadership has observed increased visibility, curiosity, and engagement with projects.

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