Georgia Power encourages customers to take action during National Preparedness Month
Georgia Power promotes emergency readiness and highlights reliability investments and outage information tools as hurricane season peaks in Georgia.
Rhea-AI Summary
Georgia Power (SO) is urging its 2.8 million customers to prepare for emergencies during National Preparedness Month this September, as hurricane season reaches its peak.
The company is partnering with FEMA and the Georgia Emergency Management and Homeland Security Agency and highlights investments in Smart Grid technology and a Grid Investment Program that in 2025 improved reliability for more than 535,000 customers and helped prevent 108 million customer outage minutes. Customers are encouraged to build emergency kits, create family emergency plans, understand local risks, and use resources such as Outage Alerts, the online Outage & Storm Center, an interactive Outage Map, the Georgia Power mobile app, and social media channels for real-time storm and outage information.
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Company highlights important safety information and resources to help customers prepare for emergencies
While the state has not yet experienced a major hurricane or tropical storm this season, National Preparedness Month encourages advance preparation for all types of potential emergencies in homes, businesses and communities.
Georgia Power continues to invest in a stronger, more resilient electric grid that improves reliability for customers on both blue-sky days and during severe weather. Through Smart Grid technology, automation and self-healing capabilities, the company can identify outages faster, reroute power remotely and restore service more efficiently. In 2025 alone, Grid Investment Program projects improved reliability for more than 535,000 customers and, together with self-healing technology, prevented 108 million customer outage minutes while playing a critical role during hurricane season.
Georgia Power encourages all customers to take proactive measures to safeguard their homes and families before disasters strike, including:
- Build an emergency kit – Gather enough supplies to sustain everyone in your household for several days, including food, water, medications, and other essentials. Be sure to consider the unique needs of each family member and pet, especially if an evacuation becomes necessary. It's also a good idea to prepare a grab-and-go emergency kit with essential items so you can evacuate quickly if needed.
- Have an emergency plan – Develop an emergency plan and discuss it with your family and close friends before an emergency. Establish how you will communicate, where you will meet and what steps you will take if you need to evacuate or shelter in place. Planning ahead can help reduce stress, save valuable time and minimize costs during an emergency.
- Understand your risks – Understand your risks by learning about the hazards and emergencies most likely to affect your area. Knowing what could happen where you live, work and travel can help you make informed decisions and take the right steps to protect yourself, your family and your property. Visit the company's Storm Center page for more information on preparing your home, building an emergency kit, and knowing your risks.
Staying informed during emergencies such as hurricanes, tornadoes and severe thunderstorms is critical, and Georgia Power offers the following resources to help customers stay connected and informed:
- Outage Alerts – Customers subscribed to the free Georgia Power Outage Alerts service will receive personalized notifications and updates via text message. Check that your contact number is up to date to receive the latest information.
- Outage & Storm Center – Available at www.GeorgiaPower.com/Storm, customers can visit this site to ensure their contact information is updated to receive Outage Alerts, report and check the status of outages, and access useful safety tips and information. Customers can also report and check the status of an outage 24 hours a day by contacting Georgia Power at 888-891-0938.
- Outage Map – Housed within the Outage & Storm Center, Georgia Power's interactive Outage Map provides near real-time information, allowing users to see where outages are occurring across the state and track estimated restoration times. The map is updated regularly from teams in the field.
- Georgia Power Mobile App – Download the Georgia Power mobile app for Apple and Android devices to access storm and outage information on the go.
- Social Media – Follow Georgia Power on Facebook, Instagram and X for storm tips, outage updates, customer service and more.
Safety Tips for Customers and Crews
- Watch for Georgia Power crews working across the state. If you must be on the roads, please move over one lane for utility vehicles stopped on the side of the road; it's Georgia law.
- Never touch any downed or low-hanging wire. If going out, watch for and avoid down wires. They can be deadly.
- Never pull tree limbs off power lines yourself or enter areas with debris or downed trees, as downed power lines may be concealed. Customers should call 911 or Georgia Power immediately if they see a fallen or low-hanging power line.
- Take care if using a portable generator. Follow all manufacturer instructions, avoid using generators in enclosed spaces and be mindful of electrical safety. Visit our website for more generator safety tips.
About Georgia Power
Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the company's promise to 2.8 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable and affordable energy, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power offers rates below the national average, focuses on delivering world-class service to its customers every day and the company is recognized by J.D. Power as an industry leader in customer satisfaction. For more information, visit www.GeorgiaPower.com and connect with the company on Facebook (Facebook.com/GeorgiaPower), X (X.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).
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SOURCE Georgia Power
FAQ
How can Georgia Power customers sign up for and manage Outage Alerts?
Customers can subscribe to the free Georgia Power Outage Alerts service to receive personalized text notifications and updates. They can visit the Outage & Storm Center at www.GeorgiaPower.com/Storm to ensure their contact information is current so alerts reach the correct phone number.
What online tools does Georgia Power offer to track outages and storm information?
Customers can use the Outage & Storm Center at www.GeorgiaPower.com/Storm to report outages, check outage status, and access safety tips. The site hosts an interactive Outage Map with near real-time information on outage locations and estimated restoration times, updated regularly from teams in the field.
What mobile and social media options are available to stay informed during storms?
Georgia Power offers a mobile app for Apple and Android devices that provides storm and outage information while on the go. Customers can also follow Georgia Power on Facebook, Instagram, and X for storm tips, outage updates, customer service information, and other resources.
What safety guidance does Georgia Power provide regarding downed power lines?
Customers are advised to never touch downed or low-hanging wires, avoid areas with debris or downed trees where power lines may be hidden, and not attempt to remove tree limbs from power lines. They should call 911 or Georgia Power immediately if they see a fallen or low-hanging line.
How should customers safely use portable generators during emergencies?
Georgia Power advises customers to follow all manufacturer instructions, avoid using generators in enclosed spaces, and observe proper electrical safety. Additional generator safety tips are available on the company’s website.
What number can customers call to report or check on power outages?
Customers can report an outage or check its status 24 hours a day by contacting Georgia Power at 888-891-0938, in addition to using the Outage & Storm Center and mobile app.