SoundHound And Jersey Mike’s Introduce Voice AI Phone Ordering
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The integration of SoundHound AI's voice technology into Jersey Mike's ordering system represents a significant advancement in customer service automation within the fast-food industry. This collaboration is indicative of a broader trend towards the digitization and automation of customer interactions, which can result in reduced labor costs, improved order accuracy and enhanced customer satisfaction. The ability to handle 100% of calls and take multiple orders simultaneously could translate into higher throughput and sales, especially during peak hours when human operators might be overwhelmed.
From a market research perspective, this innovation could set a new standard for customer service in the sector, potentially increasing the competitive pressure on other players to adopt similar technologies. The immediate impact on SoundHound's business could be an increased interest from other food service providers, potentially expanding their market share and driving revenue growth. For Jersey Mike's, the differentiation through advanced technology may attract tech-savvy customers and improve brand loyalty.
SoundHound AI's deployment in Jersey Mike’s locations is a strategic move that could have financial implications for both companies. For SoundHound AI, Inc. (Nasdaq: SOUN), the partnership with Jersey Mike’s serves as a case study that demonstrates the scalability and effectiveness of their technology in a real-world setting. Positive feedback and successful implementation can lead to an uptick in investor confidence and potentially drive the stock price up, assuming the market perceives this as a sign of growth and wider adoption in the industry.
For Jersey Mike's, the initial investment in AI technology must be weighed against the long-term savings from labor efficiencies and the potential for increased sales. If the AI system can indeed improve order accuracy and customer satisfaction, this could translate into repeat business and positive word-of-mouth, contributing to revenue growth. However, investors should monitor the rollout closely, as the integration of AI into operations also presents risks such as technical glitches or a negative customer response to reduced human interaction.
The announcement showcases SoundHound AI's ability to understand natural human speech and process complex menu items, which is a significant technical achievement in the field of conversational AI. The technology's sophistication in handling a broad range of menu questions suggests advanced natural language processing capabilities and machine learning algorithms that have been effectively trained on specific datasets, in this case, Jersey Mike’s menu.
From a technological standpoint, the success of this system could encourage further R&D investments in voice AI, potentially leading to even more nuanced and human-like interactions. For competitors and the tech industry at large, this sets a benchmark for the level of complexity and user-friendliness that voice AI systems should aim for. The long-term implications for the technology sector could include an acceleration in the development of voice AI solutions across various customer service applications, beyond the food service industry.
Customers ordering subs will be able to place orders via a cutting-edge conversational voice assistant
The AI answers
Initially live at 50 locations, SoundHound’s voice technology has been trained on the entirety of Jersey Mike’s menu – from the #17 Mike’s Famous Philly through to the #9 Club Supreme – and uses advanced AI to recognize items instantly as customers are talking, allowing the system to take food and drink orders effortlessly and with greater accuracy.
As well as taking orders, SoundHound’s sophisticated technology answers a broad range of menu questions (e.g., about specials and promotions), and even provides information about opening times, parking, allergens, and many more FAQs. The AI answers
“Jersey Mike’s customers know that we strive to provide quality in everything we do. The way we choose technology is no different,” said Scott Scherer, Chief Information Officer, Jersey Mike’s Franchise Systems, Inc. “AI is becoming an important part of supporting restaurant staff and providing impeccable customer service, so we’ve partnered with SoundHound because they have the experience and expertise to make sure that our customers get their favorite sub exactly how they like it on time, every time.”
You can check out a demo of the technology here.
A recent study by SoundHound found that restaurant technology is one of the top three drivers of customer satisfaction, and that nearly 8 in 10 of regular diners in the US believe that most food ordering will be handled by AI voice assistants in the next few years.
“More than ever, restaurant customers are ordering for pick-up and delivery, and to keep them coming back businesses need to provide a slick, hassle free experience,” said Keyvan Mohajer, CEO and Co-Founder of SoundHound AI. “Technology is now a critical part of that, and Jersey Mike’s is at the forefront of brands embracing AI to deliver first-class customer service – from when they place the order, to handing over the sub. We’re excited to be working with them.”
To learn more about restaurant solutions from SoundHound AI, visit www.soundhound.com.
About Jersey Mike's
Jersey Mike's Subs, with more than 3,000 locations open and in development nationwide, serves authentic fresh sliced/fresh grilled subs on in-store freshly baked bread — the same recipe it started with in 1956. Passion for giving in Jersey Mike's local communities is reflected in its mission statement "Giving…making a difference in someone's life." For more information, please visit jerseymikes.com or follow us on Facebook (facebook.com/jerseymikes), Instagram (instagram.com/jerseymikes), and Twitter (twitter.com/jerseymikes.com).
About SoundHound AI
SoundHound (Nasdaq: SOUN), a global leader in conversational intelligence, offers voice AI solutions that let businesses offer incredible conversational experiences to their customers. Built on proprietary technology, SoundHound’s voice AI delivers best-in-class speed and accuracy in numerous languages to product creators across automotive, TV, and IoT, and to customer service industries via groundbreaking AI-driven products like Smart Answering, Smart Ordering, and Dynamic Interaction™, a real-time, multimodal customer service interface. Along with SoundHound Chat AI, a powerful voice assistant with integrated Generative AI, SoundHound powers millions of products and services, and processes billions of interactions each year for world class businesses.
View source version on businesswire.com: https://www.businesswire.com/news/home/20240124752799/en/
Fiona McEvoy
415 610-6590
PR@SoundHound.com
Source: SoundHound AI, Inc.
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