Spok Earns Top Client Satisfaction Scores for Ninth Consecutive Year
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Key Terms
secure messagingtechnical
Secure messaging is a way of sending texts, files or calls that are protected so only the intended recipient can read them—like a sealed envelope that cannot be opened in transit. For investors it matters because using or offering secure messaging reduces the risk of costly data leaks, legal penalties and reputational harm, and it can drive customer demand and recurring revenue for technology and communications companies.
clinical communications solutionsmedical
Clinical communications solutions are software and devices that let doctors, nurses and other healthcare staff share patient information, alerts and test results quickly and securely, like a specialized team messaging system for a hospital. Investors watch them because faster, safer communication can cut medical errors, speed patient care and reduce costs, which can boost a provider’s performance and create steady demand for the technology.
closed-loop communicationtechnical
Closed-loop communication is a two-way exchange where the sender gives an instruction, the receiver repeats it back to confirm understanding, and the sender verifies correctness—like reading back a recipe step to make sure both people are on the same page. For investors, it matters because this method reduces mistakes, improves operational reliability and regulatory compliance, and lowers the risk of costly errors or liability that can affect a company’s performance and reputation.
interoperabilitytechnical
Interoperability is the ability of different systems, devices, or software to work together smoothly and share information easily. It matters to investors because it enables more efficient operations, better data sharing, and faster decision-making across various platforms or technologies. When systems are interoperable, they can connect and communicate as if they were part of a single, unified system, reducing complexity and increasing overall effectiveness.
end-to-end encryptiontechnical
A method of scrambling data so only the sender and the intended recipient can read it, using private keys that even the service provider cannot access. Like putting a letter into a uniquely sealed envelope that only the recipient can open, it protects passwords, financial details and business secrets as they move across networks. Investors care because it reduces the risk of data breaches and regulatory fines, supports customer trust and can materially affect a company’s legal exposure, costs and competitive value.
multi-factor authentication (MFA)technical
Multi-factor authentication (MFA) is a security method that requires two or more different ways to prove your identity before allowing access to an account—for example, a password plus a one-time code sent to a phone or a fingerprint. For investors this matters because MFA significantly reduces the risk of unauthorized access to sensitive corporate systems, financial accounts, and shareholder data, helping protect company value and reduce the chance of fraud or regulatory problems.
predictive analyticstechnical
Predictive analytics uses historical data and patterns to estimate future outcomes, like sales, customer behavior, or operational problems. For investors it matters because it turns past signals into probable forecasts—similar to a weather forecast or traffic app—helping assess potential risks, spot opportunities, and prioritize where to allocate capital, while remembering that predictions carry uncertainty and are not guarantees.
middlewaretechnical
Middleware is software that acts like a bridge or translator between different applications and systems, allowing them to share data and work together smoothly. Investors care because middleware influences how reliably a company’s technology runs, how easily new features or partners can be added, and whether a software provider has steady, repeatable revenue from integration services—factors that affect growth, costs and long‑term value.
In the 2026 Black Book survey, Spok again ranks No. 1 in two healthcare IT categories
PLANO, Texas--(BUSINESS WIRE)--
Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK) and a leader in healthcare communications, achieved the top honors for the ninth consecutive year in a survey of healthcare industry clients by Black Book Market Research on top-rated secure messaging and clinical communications solutions. Additionally, for the second consecutive year, Spok has been named as the leading performer of critical alert messaging and management solutions.
“These recognitions reflect the trust our healthcare partners place in us and our continued focus on supporting effective clinical communication,” said Vincent D. Kelly, chief executive officer of Spok Holdings, Inc. “They also highlight our core mission to deliver reliable communication and collaboration solutions that support care teams and help improve patient care. Accolades such as these do not come without a best-in-class offering. I am proud of the product platform our team has built and our solid reputation with our customers.”
Spok attained the highest honors for customer satisfaction in 10 of the 18 key performance indicators that Black Book Research measures for secure messaging and clinical communications solutions, including messaging delivery speed and reliability, clinical workflow integration and optimization, scalability and future-proofing, and cost-effectiveness and ROI perception.
For the category of critical alert messaging and management solutions, Spok received the top-rated spot in 11 of the 18 key performance indicators, including closed-loop communication reliability, escalation logic and coverage reliability, role-based workflows and team coordination, and patient safety and clinical outcome contribution.
Black Book Market Research LLC measures customer satisfaction for secure messaging and clinical communications solutions across 18 operational excellence key performance indicators: Messaging Delivery Speed & Reliability; Ease of Implementation & Deployment; Interoperability & Standards Compliance; Vendor-Agnostic System Compatibility; Clinical Workflow Integration & Optimization; Customizability & Role-Based Configuration; Data Accuracy, Integrity & Auditability; Real-Time Notifications & Alerting Efficiency; User Interface & Mobile Usability; End-to-End Encryption & Data Security; Access Control & Multi-Factor Authentication (MFA); Scalability & Future-Proofing; Data Governance & Secure Message Retention; AI-Powered Smart Messaging & Workflow Automation; Predictive Analytics & Clinical Insights; Cost-Effectiveness & ROI Perception; Vendor Support & Responsiveness; and Market Leadership & Innovation Differentiation.
The 18 individual key performances for critical alert messaging and management solutions are: Clinical Workflow Efficiency & Time-to-Action; Closed-Loop Communication Reliability; Escalation Logic & Coverage Accuracy; Alert Prioritization Quality & Alarm Fatigue Mitigation; Alert Relevance & Actionability; Usability, Cognitive Load & Speed of Use; Adoption & Behavioral Compliance; Role-Based Workflows & Team Coordination; Cross-Setting Transitions of Care Support; EHR Integration Depth & Documentation Fit; Device, Alarm & Middleware Integration Performance; Delivery Performance in Real Conditions; Downtime Readiness & Operational Resilience; Security Confidence & Privacy Controls; Auditability, Traceability & Risk Management Utility; Administration, Configuration & Governance Manageability; Vendor Support, Implementation Quality & Responsiveness; and Patient Safety & Clinical Outcome Contribution.
Black Book's independent user surveys aim to inform healthcare technology buyers about vendors that exceed expectations, as rated by current and former customers across all organizational user levels. For methodology, auditing, resources, comprehensive research, and ranking data, see http://blackbookmarketresearch.com.
About Spok
Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Plano, Texas, is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Care Connect® platform to enhance workflows for clinicians and support administrative compliance. Our customers send over 70 million messages each month through their Spok® solutions. Spok enables smarter, faster clinical communication. For more information, visit spok.com.
Spok is a trademark of Spok Holdings, Inc. Spok Care Connect and Spok Mobile are trademarks of Spok, Inc.
