SS&C Seamlessly Transitions REI Super’s Member Administration
Rhea-AI Impact
(Neutral)
Rhea-AI Sentiment
(Very Positive)
Tags
Key Terms
superannuationfinancial
Superannuation is a long-term retirement savings system where employers (and sometimes workers) regularly put money into an account or fund that grows until retirement, much like a workplace piggy bank managed by professionals. It matters to investors because these funds pool huge amounts of money and invest in stocks, bonds and property, so their choices and any changes in rules or tax treatment can shift market demand, company funding and asset prices.
funds under managementfinancial
Funds under management is the total dollar value of investments a financial firm is actively handling on behalf of clients, like the combined balances in all the portfolios and accounts it oversees. Investors watch this number because it signals the firm’s size, fee‑earning potential and market trust—much like a store’s total sales indicating business health—and larger amounts can offer cost advantages or influence how a firm is valued.
private cloudtechnical
A private cloud is a computing environment reserved for a single organization, where servers, storage and software are dedicated rather than shared with other companies. Think of it as a private utility or fenced yard for a business’s data and applications, offering greater control, security and customization. Investors watch private-cloud use because it affects costs, capital spending, regulatory risk and how quickly a company can scale or launch new products.
ai-enabled automationtechnical
AI-enabled automation is the use of artificial intelligence to run, optimize, or make decisions in routine business processes that were previously done by humans or fixed software. For investors it matters because it can lower costs, speed operations, and boost output like giving a factory or office a smart assistant that learns and improves over time, while also introducing new risks around errors, oversight, and regulatory scrutiny that can affect profits and reputation.
contact centertechnical
A contact center is a centralized hub that handles a company's incoming and outgoing customer communications across phone, email, chat, text and social channels—think of it as the organization's front desk for all ways customers reach it. Investors care because how well a contact center operates affects sales, customer loyalty, costs and regulatory compliance; like a store’s checkout experience, it can boost repeat business or drive customers away and create financial or legal risk.
REI Super’s 24,000 members gain access to SS&C’s enhanced platform and local team of superannuation administration experts
WINDSOR, Conn.--(BUSINESS WIRE)--
SS&C Technologies Holdings, Inc. (Nasdaq: SSNC) today announced it has successfully completed the onboarding process for REI Super (“REI”), the superannuation fund for Australia’s real estate industry. SS&C now provides superannuation administration services and operations support to REI’s 24,000 members across Australia.
REI selected SS&C following a competitive tender process, with the appointment announced in April 2025. Leveraging its transition expertise, local delivery teams and scalable technology platform, SS&C completed the onboarding within a compressed timeline of 5 months, enabling REI to move quickly from selection to steady-state operations. The migration reflects SS&C’s delivery model and experience transitioning superannuation and wealth administration clients.
“As one of the longest-standing super funds in Australia, we’re proud to have delivered results for our members for more than 50 years. When the time came to select a new administrator to support our members, SS&C was the clear choice given their strong track record and dedication to using emerging technologies to improve the member experience,” said Jarrod Coysh, CEO of REI Super. “Transitioning member accounts and data can be complex and time-consuming. SS&C’s team made the process smooth and straightforward, ensuring continuity of service and peace of mind for our members during the migration.”
REI members will now benefit from SS&C’s enhanced platform, including access to a modern member engagement portal and with on-demand support through its experienced, locally based contact center.
“We are pleased to have successfully onboarded REI’s 24,000 members quickly and efficiently, maintaining member service during this period,” said Shaun McKenna, Head of SS&C Global Investor and Distribution Solutions, Australia. “By combining local expertise and close collaboration across all parties, we were able to minimize the limited-service period and accelerate time to value while servicing members. REI will benefit from our secure private cloud infrastructure, 24/7 operational monitoring and AI-enabled automation capabilities.”
SS&C now services over 2 million superannuation members and wealth accounts across Australia, accounting for $296 billion (AUD) in funds under management. Supported by a growing team of 1,746 Australian employees across nine local offices, the Australian market represents a key growth market for SS&C.
About REI Super
REI Super is one of Australia’s longest-standing industry super funds, established in 1975 to serve real estate professionals. Today, it remains the dedicated super fund for people working in real estate and related industries across Australia. As a public offer fund, REI Super is open to everyone.
The fund combines competitive fees, with a strong track record of returns, personalised service, and a choice of investment options. Members also benefit from tailored insurance offerings, including Death, Total and Permanent Disablement, and Salary Continuance cover.
As an industry fund, REI Super operates solely for the benefit of its members, delivering value-for-money products and services before and during retirement.
SS&C is a global provider of services and software for the financial services and healthcare industries. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices around the world. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale and technology.
Additional information about SS&C (Nasdaq: SSNC) is available at www.ssctech.com.
