Synchrony and Dental Intelligence Partner to Simplify Payment and Marketing Solutions for Dentists

Rhea-AI Summary

Synchrony (NYSE: SYF) has announced a strategic partnership with Dental Intelligence, integrating CareCredit financing solutions into Dental Intelligence's platform that serves over 9,000 dental practices. The integration will streamline patient financing management and enhance administrative efficiency through automated payment communications.

The partnership incorporates CareCredit's credit card solution into Dental Intelligence's comprehensive suite of tools, including appointment reminders, confirmations, metrics, and reporting. A key feature allows providers to easily identify patients who are preapproved for or already have the CareCredit card. Currently, CareCredit is accepted by over 285,000 providers, including 80% of U.S. dental practices.

Positive

• Integration with Dental Intelligence platform reaching over 9,000 dental practices expands market presence
• Partnership enhances operational efficiency for dental practices through automated payment communications
• Strengthens Synchrony's position in dental financing with access to 80% of U.S. dental practices

Negative

• Potential dependency on dental sector performance
• Integration implementation may require additional resources from dental practices

New seamless integration includes Synchrony CareCredit financing options, innovations including Synchrony's CareCredit Status Tool and customer marketing materials

STAMFORD, Conn., July 23, 2025 /PRNewswire/ -- Synchrony (NYSE: SYF), a premier consumer finance company, today announced a strategic partnership with Dental Intelligence, a leading patient relationship management and analytics platform used by over 9,000 dental practices. The partnership will integrate the CareCredit credit card solution directly into the platform's comprehensive communication tools to help simplify how practices manage patient financing and drive administrative efficiency.

Through this collaborative initiative, providers can now offer CareCredit to patients more intuitively through simple automated payment communications. Functionalities including appointment reminders, confirmations, metrics and reporting, in addition to the platform's core payment and application functions, will optimize how practices handle these details with patients.

"Practices have told us that they can at times struggle to include financial conversations in their daily workflows," said Sonia Williams, Senior Vice President and General Manager, Dental, Synchrony. "Our partnership with Dental Intelligence will not only help providers connect patients with the right financing information at the right moment, but will also make it easier for patients to understand their payment options. Our integration process is faster and more efficient than ever, strengthening care processes through innovation and allowing patients to get the care they need when insurance is not sufficient." 

With the integration, providers will easily be able to identify whether patients are preapproved for or have the CareCredit credit card. This solution, combined with CareCredit's suite of offerings, will enhance the financing process throughout the care journey for everyone involved.

"At Dental Intelligence, we strive to help grow dental practices by creating the ideal patient experience," said Marty Ostermiller, Chief Operating Officer at Dental Intelligence. "Integrating CareCredit's capabilities into the platform advances our efforts by proactively informing patients about alternative payment options, enhancing patient-provider relationships and driving administrative efficiency for clinical staff."

With over 40 partnerships with healthcare software solutions, Synchrony has made it even easier to have financing conversations and streamline practice operations through innovative technology.

Synchrony has been a leader in consumer lending for nearly 100 years and has been at the forefront of dental financing with its CareCredit credit card for more than 35 years. Today, CareCredit is accepted by over 285,000 providers, including 80% of dental practices in the U.S. For more information, please visit www.CareCredit.com.

About Synchrony
Synchrony (NYSE: SYF) is a leading consumer financing company at the heart of American commerce and opportunity. From health to home, auto to retail, our Synchrony products have been serving the needs of people and businesses for nearly 100 years. We provide responsible access to credit and banking products to support healthier financial lives for tens of millions of people, enabling them to access the things that matter to them. Additionally, through our innovative products and experiences, we support the growth and operations of some of the country's most respected brands, as well as more than 400,000 small and midsize businesses and health and wellness providers that Americans rely on. Synchrony is proud to be ranked as the country's #2 Best Company to Work For® by Fortune magazine and Great Place to Work®. For more information, visit www.synchrony.com.

Media Contact:
Michelle Blaya Romero
Michelle.Romero@syf.com

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SOURCE Synchrony

FAQ

What is the new partnership between Synchrony (NYSE: SYF) and Dental Intelligence?

Synchrony has partnered with Dental Intelligence to integrate CareCredit financing solutions into their patient relationship management platform, serving over 9,000 dental practices with streamlined payment and communication tools.

How many providers currently accept Synchrony's CareCredit?

CareCredit is accepted by over 285,000 providers, including 80% of dental practices in the United States.

What features does the Synchrony-Dental Intelligence integration offer to dental practices?

The integration offers automated payment communications, appointment reminders, confirmations, metrics, reporting, and the ability to identify patients who are preapproved for or have the CareCredit card.

How long has Synchrony been providing dental financing through CareCredit?

Synchrony has been providing dental financing through its CareCredit credit card for more than 35 years, while being a leader in consumer lending for nearly 100 years.

How will the Synchrony-Dental Intelligence partnership benefit dental practices?

The partnership will help dental practices manage patient financing more efficiently, streamline financial conversations, enhance patient-provider relationships, and improve administrative efficiency through automated tools.