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TD Bank (NYSE:TD) has announced the promotion of Laura Nitti to Retail Market President of Metro PA & South New Jersey. In her new role, Nitti will oversee retail operations across 119 stores in multiple counties throughout Pennsylvania and New Jersey.

Nitti brings 21 years of experience at TD Bank, having started as a Store Manager in 2004. Her previous roles included Retail Market Manager for the Ocean Region, Head of Leader Academy, and Head of Retail Field Engagement. The appointment aims to strengthen TD Bank's presence in the region while enhancing customer experience and service delivery.

TD Auto Finance (NYSE:TD), a division of TD Bank, has achieved the highest ranking in Dealer Satisfaction among National Non-Captive Prime Credit Lenders in the J.D. Power 2025 U.S. Dealer Financing Satisfaction Study for the sixth consecutive year.

The company scored 864 out of 1,000 points, outperforming the segment average by 84 points. TD Auto Finance excelled in three key areas: Funding Process, Finance Provider Offerings, and E-Contracting Process. The company serves over 1.1 million consumers and 6,600 franchised dealerships across the U.S., ranking as the 8th largest bank auto lender and 12th largest overall auto lender in the U.S. market.

[ "Achieved highest dealer satisfaction ranking for 6th consecutive year", "Scored 864/1000, beating segment average by 84 points", "Ranked highest in 3 out of 5 measured factors", "Services over 1.1 million consumers and 6,600 dealerships" ]

TD Bank (NYSE:TD) has appointed Chris Ward as the new Head of U.S. Small Business Banking. Ward, who joined TD Bank in June 2024 as Regional President of Mid-South Metro, brings over 35 years of experience in small business banking to the role.

In his new position, Ward will lead TD's efforts to deliver banking products, services, and advice to small business customers across the bank's U.S. footprint. The appointment reflects TD's strategic focus on strengthening its small business banking segment and delivering enhanced value to entrepreneurs and small business owners.

TD Bank's 2025 AI Insights Report reveals growing acceptance of AI in financial services, with 89% of Americans comfortable with new technology and 68% familiar with AI applications. The survey of 2,500 Americans shows 50% trust AI for reliable information, matching trust in news stations. Consumers show high confidence in AI for specific banking tasks: 70% for fraud detection and 64% for credit scores. Millennials lead adoption with 61% already using AI for financial management. While 65% believe AI can expand financial access, concerns persist about data security (65%), reduced human interaction (56%), and AI decision-making transparency (49%). The survey indicates preference for hybrid solutions, with 43% comfortable using AI alongside human advisors for financial planning. Notable findings include decreased workplace AI anxiety, with 63% of AI users less concerned about job displacement than a year ago.

TD Bank has been named the Official Bank of the Connecticut Sun in a new multi-year sponsorship agreement. As the exclusive financial services sponsor, TD Bank will enhance fan engagement through several initiatives including: providing complimentary tickets and transportation for local youth, spotlighting regional small businesses through a monthly program, offering 15% merchandise discounts for TD cardholders, and creating financial education content featuring Sun players. The partnership kicked off at the 2025 season home opener, where TD Bank served as Presenting Sponsor and distributed co-branded t-shirts. This collaboration aligns with TD Bank's commitment to supporting women's sports and leadership while complementing their existing partnerships with the Boston Celtics and TD Garden.

TD Bank's inaugural Financial Preparedness Survey reveals a concerning disconnect in small business owners' (SBOs) financial readiness. While 94% of SBOs believe they're financially prepared for the next 12-18 months, 72% admit they could only withstand revenue shortfalls for two quarters or less. The survey shows that 82% of SBOs are likely to seek loans or credit lines, primarily for maintaining operations (38%), technology upgrades (33%), market expansion (33%), and making payroll (32%). Despite needing financial guidance, only 46% consult banking partners, with many turning to other business owners (45%) or AI tools (30%) instead. TD Bank emphasizes the importance of having trusted financial partners to navigate economic uncertainties and access various funding options like SBA loans and flexible credit lines.

TD Bank's Financial Preparedness Report reveals significant financial readiness gaps among Americans. The survey of over 5,000 U.S. adults shows that while 44% think about financial preparedness daily, 36% lack confidence in their savings for unexpected expenses.

Key findings highlight that 70% of Americans rank medical emergencies as their top financial preparedness priority, yet only half feel prepared to cover healthcare costs. A concerning 72% have faced unexpected bills, with 59% incurring debt as a result.

Regarding retirement, 88% consider it important, but 47% feel unprepared. Notably, 31% don't set aside monthly retirement savings, 56% don't use retirement accounts, and 15% have no retirement savings at all.

On homeownership, 90% view it as part of the American Dream, but one-third of non-homeowners are pessimistic about purchasing ability. Major factors affecting homebuying decisions include affordability (55%), borrowing costs (32%), and economic uncertainty (29%).

TD Bank has announced plans to open a new Layer 6 office in New York City, expanding its AI research and development capabilities. The office, set to open in 2025 at One Vanderbilt, will initially employ 20 professionals including data scientists, machine learning scientists, and GenAI implementation specialists.

Layer 6, TD's AI research center acquired in 2018, currently operates from Toronto's MARS Innovation District. This expansion aims to support TD Bank's U.S. operations and leverage local talent to enhance the bank's AI capabilities and competitive advantage in banking innovation.

The new office will focus on advancing GenAI capabilities, streamlining processes, and delivering personalized customer experiences across TD's U.S. operations.

TD Bank has achieved the top ranking in Florida according to the J.D. Power 2025 U.S. Retail Banking Satisfaction Study, scoring 688 out of 1,000 points—28 points above the regional average. The bank climbed two positions from the previous year, particularly excelling in trust and problem resolution categories.

The comprehensive study evaluated seven key areas: account offerings, trust, people, digital channels, banking accessibility, problem resolution, and efficiency in saving time or money. With approximately 165 locations and 1,570 ATMs in Florida, TD Bank employs over 3,100 colleagues in the state.

The bank's achievement follows a two-year strategic plan to regain the top position in Florida, where it has operated for nearly 20 years. Additionally, TD Bank maintained its leadership as the No. 1 Small Business Administration lender in Florida for the eighth consecutive year in 2024.