Homeowners Want Strong Insurance Protection -- Many Haven't Confirmed They Have It

The Hanover (NYSE: THG) released its 2026 Home Report highlighting a coverage confidence gap among homeowners.

Rhea-AI Summary

The Hanover (NYSE: THG) released its 2026 Home Report highlighting a coverage confidence gap among homeowners. While 90% are concerned about protecting homes and belongings, many have not confirmed key coverages such as identity fraud protection (46%), service line coverage (41%), water backup (38%), and personal property replacement cost (24%).

The survey also found 81% of homeowners view comprehensive protection as essential or very important, and 74% prefer broader protection even at higher cost, indicating a disconnect between desired coverage and understanding of existing policies.

Argus Jun 4 session

+0.34% close to close Open Argus

Details

News Market Reaction – THG

In the Jun 4 session, THG gained 0.34%, reflecting a mild positive market reaction.

Data tracked by StockTitan Argus on the day of publication.

Market Context

This announcement centers on Hanover’s 2026 Home Report, showing that 90% of homeowners worry about ...

Analysis

This announcement centers on Hanover’s 2026 Home Report, showing that 90% of homeowners worry about protecting their homes while many have not verified key coverages like identity fraud, service line, and water backup protection. The findings reinforce demand for comprehensive homeowners insurance and guidance from agents, complementing earlier news on record Q1 earnings and capital returns. Observers may watch how such insights inform future product positioning and distribution strategies.

Key Figures

Concerned homeowners: 90% Not verified identity fraud coverage: 46% Not verified service line coverage: 41% +5 more

Concerned homeowners

90%

Homeowners concerned about protecting homes and personal property

Not verified identity fraud coverage

46%

Homeowners who have not verified identity fraud protection

Not verified service line coverage

41%

Homeowners who have not verified service line coverage

Not verified water backup coverage

38%

Homeowners who have not verified water backup coverage

Not verified replacement cost

24%

Homeowners who have not verified personal property replacement cost

Concern: repair costs

45%

Homeowners citing regular repair costs as a top concern

Concern: severe weather

42%

Homeowners citing severe weather or natural disasters as a top concern

Prefer broader protection

74%

Homeowners preferring broader policy protection even at higher cost

Historical Context

5 past events · Latest: Jun 01

5 events

1. Jun 01

   Dividend declaration

   24h Move

   -0.6%

   Announced quarterly cash dividend of $0.95 per common share.

2. May 14

   Product expansion

   24h Move

   +1.4%

   Expanded motorcycle and off-road vehicle insurance to additional states.

3. May 13

   Buyback authorization

   24h Move

   +1.4%

   Board approved new $700M share repurchase authorization.

4. Apr 29

   Earnings report

   24h Move

   +5.7%

   Reported record Q1 2026 net and operating income and strong ROE.

5. Apr 13

   Annual meeting notice

   24h Move

   -0.5%

   Announced date and logistics for 2026 annual shareholder meeting.

24h Move is the share-price change in the day after each event; other market factors may also have contributed.

Key Terms

identity fraud protection, service line coverage, water backup coverage, personal property replacement cost

4 terms

identity fraud protection financial

"Identity fraud protection (helps cover costs to restore identity after fraud or identity theft)"

A service that monitors personal data and account activity to detect, alert, and help fix cases where someone else uses a person’s identity to steal money, open accounts, or commit fraud. Think of it as a security system and recovery team for a consumer’s financial identity; it matters to investors because widespread breaches or weak protection can create customer losses, legal costs, reputational damage, and changes in demand for companies that sell or rely on these safeguards.

service line coverage financial

"Service line coverage (repair or replacement of underground utility lines on a property, such as water or sewer lines)"

Service line coverage describes which specific medical specialties or types of care a health provider offers and how well those services are paid for by insurers and patients. For investors it matters because broader or better-covered service lines can mean more steady revenue and growth—think of it like a store that not only sells more product categories but also gets paid reliably for each sale, reducing risk and increasing cash flow.

water backup coverage financial

"Water backup coverage (for damage to property caused by backed-up drains or sump pump overflow, not to be confused with flood insurance)"

Water backup coverage is an insurance add-on that pays for damage when water flows backward into a building from drains, sewer lines, or a sump pump failure—not damage from flooding. Think of it as a safety net for internal plumbing disasters: it covers cleanup, repairs, and replacement of belongings. Investors care because claims influence property maintenance costs, rental income, insurance premiums, and potential liabilities for landlords, real estate funds, and insurers.

personal property replacement cost financial

"Personal property replacement cost (replaces items with new equivalents at current prices)"

Personal property replacement cost is the amount an insurer would pay to buy new items of similar kind and quality to replace a policyholder’s personal belongings at current market prices, without deducting for age or wear. Think of it as the cash needed to buy new versions of your possessions today; for investors, it signals the potential size of an insurer’s claim payouts and reserve needs, affecting profitability and risk exposure.

AI-generated analysis. How Rhea-AI works. Not financial advice.

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The Hanover's new survey highlights uncertainty around homeowners insurance coverage

WORCESTER, Mass., June 4, 2026 /PRNewswire/ -- 90% of homeowners^¹ expressed concern about protecting their homes and personal property, but many don't know what their homeowners insurance protection covers, according to a new survey conducted by The Harris Poll on behalf of The Hanover Insurance Group, Inc. (NYSE: THG).

The Hanover's 2026 Home Report: The Coverage Confidence Gap shows that many homeowners buy insurance protection without checking to see what their policy covers. For example, many homeowners haven't verified that the following valued protections are part of their standard policy or require an additional purchase:

• Identity fraud protection (helps cover costs to restore identity after fraud or identity theft) — 46% have not verified
  
  
• Service line coverage (repair or replacement of underground utility lines on a property, such as water or sewer lines) — 41% have not verified
  
  
• Water backup coverage (for damage to property caused by backed-up drains or sump pump overflow, not to be confused with flood insurance) — 38% have not verified
  
  
• Personal property replacement cost (replaces items with new equivalents at current prices) — 24% have not verified

These coverages are not always automatically included in insurance quotes and can vary by carrier or policy tier. 

The findings come at a time when homeowners report broad concern about protecting their homes and personal property. Homeowners cite regular repair costs (45%), damage from severe weather or natural disasters (42%), and non‑weather‑related events such as water leaks and fires (32%) as top concerns.

At the same time, the survey shows that homeowners prioritize comprehensive protection when choosing an insurance carrier and evaluating trade-offs between protection and price:

• 81% say comprehensive protection, with no coverage gaps or surprises, is absolutely essential or very important
  
  
• 74% say they would prefer a policy with broader protection, even if it costs more, over a homeowners insurance policy that provides fewer protections but costs less

Together, the findings point to a gap between homeowners' preference for comprehensive protection and their confidence in what their policies provide.

"For many people, a home is their most important asset. Homeowners want confidence their insurance will protect them when it matters most, yet many aren't fully certain what their policies include," said Daniel C. Halsey, president of personal lines at The Hanover. "While price will always be a factor, choosing coverage based on cost alone can leave people under-protected and facing higher out-of-pocket expenses after a loss. Talking with an independent insurance agent can help homeowners understand their coverage, identify potential gaps and make more confident decisions about protecting their homes and financial well‑being."

To read the full 2026 Home Report: The Coverage Confidence Gap and learn more about home protection, please visit hanover.com.

About The Hanover
The Hanover Insurance Group, Inc. is the holding company for several property and casualty insurance companies, which together constitute one of the largest insurance businesses in the United States. The company provides exceptional insurance solutions through a select group of independent agents and brokers. Together with its agent partners, The Hanover offers standard and specialized insurance protection for small and mid-sized businesses, as well as for homes, automobiles, and other personal items. For more information, please visit hanover.com. 

CONTACTS:

Lauren E. Chandler	Abby C. Ursoleo
lchandler@hanover.com	aursoleo@hanover.com
508-855-2472	508-855-3549

^¹ For the purposes of this report, homeowners refer to those individuals who own a house.

Survey method
This survey was conducted online within the United States by The Harris Poll on behalf of The Hanover from March 5-9, 2026 among 1,173 adults ages 18 and older who own a house. The sampling precision of Harris online polls is measured by using a Bayesian credible interval. For this study, the sample data is accurate to within +/- 3.6 percentage points using a 95% confidence level.

For complete survey methodology, including weighting variables and subgroup sample sizes, please contact lchandler@hanover.com.

This material is provided for informational purposes only and does not provide any coverage or guarantee prevention of loss. All products are underwritten by The Hanover Insurance Company or one of its insurance company subsidiaries or affiliates ("The Hanover"). Coverage may not be available in all jurisdictions and is subject to the company underwriting guidelines and the issued policy. This material is provided for informational purposes only and does not provide any coverage. (For more information visit www.hanover.com.)

View original content to download multimedia:https://www.prnewswire.com/news-releases/homeowners-want-strong-insurance-protection--many-havent-confirmed-they-have-it-302791655.html

SOURCE The Hanover Insurance Group, Inc.

FAQ

AI-generated questions and answers. How Rhea-AI works. Not financial advice.

What does The Hanover (NYSE: THG) 2026 Home Report reveal about homeowners insurance confidence?

The report indicates many homeowners are unsure what their insurance covers. According to The Hanover, 90% worry about protecting homes and belongings, yet large portions have not verified important coverages like identity fraud, service line, water backup, and personal property replacement cost.

Which key homeowners insurance coverages are often unverified according to The Hanover 2026 Home Report?

The report highlights several frequently unverified coverages. According to The Hanover, 46% have not verified identity fraud protection, 41% service line coverage, 38% water backup coverage, and 24% personal property replacement cost within their homeowners policies.

How do homeowners balance price and protection in The Hanover (THG) 2026 survey findings?

Homeowners in the survey tend to prioritize broad protection over price alone. According to The Hanover, 81% say comprehensive protection is essential or very important and 74% prefer broader coverage even if it costs more than policies with fewer protections.

What home-related risks concern homeowners most in The Hanover 2026 Home Report?

Respondents report several top concerns about home risks. According to The Hanover, 45% worry about regular repair costs, 42% about severe weather or natural disasters, and 32% about non-weather events like water leaks and fires affecting their homes.

How can homeowners address coverage gaps identified in The Hanover (NYSE: THG) 2026 Home Report?

Homeowners can review policies and consult independent agents to clarify coverage. According to The Hanover, speaking with an independent insurance agent may help identify gaps, explain options like identity fraud or service line coverage, and support more confident protection decisions.