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TeamViewer (TMVWY) has been recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Digital Employee Experience (DEX) Management Tools. This achievement follows TeamViewer's strategic acquisition of 1E in early 2025, whose autonomous DEX technology has been fully integrated into TeamViewer's portfolio. The company ranked among the top three vendors for all use cases.
TeamViewer DEX platform enables IT teams to manage millions of endpoints in real-time, offering autonomous remediation and AI-driven sentiment capabilities. The company has expanded its offerings with DEX Essentials for small and mid-sized businesses, and launched TeamViewer ONE, an integrated platform combining remote connectivity, device management, intelligent automation, and digital employee experience capabilities.
TeamViewer announces new AI-driven features integration with Microsoft Teams at Microsoft Ignite 2024. The company introduces AI-powered Session Insights that provide comprehensive summaries of remote support sessions and analytics dashboards for IT leaders. The integration with Microsoft Teams and Copilot allows support agents to access session data and receive AI-driven recommendations directly within Teams. TeamViewer's solution leverages Microsoft Azure OpenAI for data security and efficiency, integrating with various Microsoft products including Intune, Dynamics 365, and Azure Extensions.
TeamViewer has launched the next generation of its remote access and support solution, now called TeamViewer Remote, enhancing usability and security for its millions of users. Key features include a 1-click session initiation process, a new web client bridging desktop and browser functions, and redesigned user journeys for a more intuitive interface.
The update introduces mandatory account creation for better security and transparency in connection management. Additionally, remote monitoring and management (RMM) capabilities have been integrated, offering device monitoring and asset management features for business users. TeamViewer aims to support businesses, particularly SMBs, in their digital transformation efforts. Existing users can upgrade for free, while new customers can download the solution directly.
TeamViewer has launched a new integration with Slack, enhancing remote access and augmented reality (AR) capabilities for users. This feature allows seamless launching of TeamViewer sessions within Slack, enabling efficient collaboration regardless of location. Users can share session invites for remote control or AR directly in Slack messages, enriching productivity. The initiative caters to the growing demand for remote work solutions, providing companies with tools to enhance team interaction. To utilize this integration, organizations must have a Slack license and a compatible TeamViewer subscription.
Health Point Neurodiagnostics is leveraging TeamViewer's remote connectivity platform to enhance the reliability and quality of EEG testing. By using TeamViewer's HIPAA-compliant solutions, technicians can monitor devices every two hours, significantly reducing the likelihood of test failures. This initiative has allowed the company to double its service capacity, from 100 to 200 patients per month, and has facilitated seamless audits. Both Health Point and TeamViewer emphasize the critical role this technology plays in mobile neurodiagnostics, as the company expands its workforce nationwide.
TeamViewer has expanded its partnership with RealWear, integrating its remote access software into the new RealWear Cloud. This integration allows for real-time technical support, accelerating setup and troubleshooting of RealWear devices for global customers. It aims to enhance collaboration and productivity among frontline workers. TeamViewer's EVP of Business Development highlighted the milestone as a significant enhancement to RealWear's ecosystem, while RealWear's CPO emphasized the importance of fast and secure access to devices for improved productivity.
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