TeamViewer Recognized as a Leader in 2025 Gartner® Magic Quadrant™ for Digital Employee Experience (DEX) Management Tools
TeamViewer (TMVWY) has been recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Digital Employee Experience (DEX) Management Tools. This achievement follows TeamViewer's strategic acquisition of 1E in early 2025, whose autonomous DEX technology has been fully integrated into TeamViewer's portfolio. The company ranked among the top three vendors for all use cases.
TeamViewer DEX platform enables IT teams to manage millions of endpoints in real-time, offering autonomous remediation and AI-driven sentiment capabilities. The company has expanded its offerings with DEX Essentials for small and mid-sized businesses, and launched TeamViewer ONE, an integrated platform combining remote connectivity, device management, intelligent automation, and digital employee experience capabilities.
TeamViewer (TMVWY) è stato riconosciuto come Leader nel Gartner® Magic Quadrant™ 2025 per gli strumenti di gestione dell'esperienza digitale dei dipendenti (DEX). Questo risultato segue l'acquisizione strategica di 1E da parte di TeamViewer all'inizio del 2025, la cui tecnologia autonoma DEX è stata completamente integrata nel portfolio di TeamViewer. L'azienda si è classificata tra i primi tre fornitori in tutte le casistiche d'uso.
La piattaforma TeamViewer DEX consente ai team IT di gestire milioni di endpoint in tempo reale, offrendo soluzioni autonome di ripristino e funzionalità di analisi del sentiment basate sull'intelligenza artificiale. L'azienda ha ampliato la propria offerta con DEX Essentials per le piccole e medie imprese, e ha lanciato TeamViewer ONE, una piattaforma integrata che unisce connettività remota, gestione dei dispositivi, automazione intelligente e capacità di esperienza digitale dei dipendenti.
TeamViewer (TMVWY) ha sido reconocido como Líder en el Cuadrante Mágico™ de Gartner® 2025 para herramientas de gestión de la experiencia digital del empleado (DEX). Este logro sigue a la adquisición estratégica de 1E por parte de TeamViewer a principios de 2025, cuya tecnología autónoma DEX ha sido completamente integrada en el portafolio de TeamViewer. La empresa se posicionó entre los tres principales proveedores en todos los casos de uso.
La plataforma DEX de TeamViewer permite a los equipos de TI gestionar millones de endpoints en tiempo real, ofreciendo remediación autónoma y capacidades de análisis de sentimiento impulsadas por IA. La compañía ha ampliado su oferta con DEX Essentials para pequeñas y medianas empresas, y lanzó TeamViewer ONE, una plataforma integrada que combina conectividad remota, gestión de dispositivos, automatización inteligente y capacidades de experiencia digital del empleado.
TeamViewer (TMVWY)는 2025년 Gartner® 매직 쿼드런트™ 디지털 직원 경험(DEX) 관리 도구 부문에서 리더로 인정받았습니다. 이 성과는 2025년 초 TeamViewer가 전략적으로 인수한 1E의 자율 DEX 기술이 TeamViewer 포트폴리오에 완전히 통합된 데 따른 것입니다. 회사는 모든 사용 사례에서 상위 3개 공급업체 중 하나로 평가되었습니다.
TeamViewer DEX 플랫폼은 IT 팀이 수백만 개의 엔드포인트를 실시간으로 관리할 수 있게 하며, 자율 복구 및 AI 기반 감정 분석 기능을 제공합니다. 회사는 중소기업을 위한 DEX Essentials를 확대 출시했으며, 원격 연결, 장치 관리, 지능형 자동화 및 디지털 직원 경험 기능을 결합한 통합 플랫폼 TeamViewer ONE도 선보였습니다.
TeamViewer (TMVWY) a été reconnu comme un Leader dans le Magic Quadrant™ Gartner® 2025 pour les outils de gestion de l'expérience numérique des employés (DEX). Cette réussite fait suite à l'acquisition stratégique de 1E par TeamViewer début 2025, dont la technologie DEX autonome a été entièrement intégrée au portefeuille de TeamViewer. L'entreprise s'est classée parmi les trois meilleurs fournisseurs pour tous les cas d'utilisation.
La plateforme DEX de TeamViewer permet aux équipes informatiques de gérer des millions de points de terminaison en temps réel, offrant une remédiation autonome et des capacités d'analyse de sentiment pilotées par l'IA. L'entreprise a élargi son offre avec DEX Essentials pour les petites et moyennes entreprises, et a lancé TeamViewer ONE, une plateforme intégrée combinant connectivité à distance, gestion des appareils, automatisation intelligente et capacités d'expérience numérique des employés.
TeamViewer (TMVWY) wurde im Gartner® Magic Quadrant™ 2025 für Digital Employee Experience (DEX) Management Tools als Leader anerkannt. Dieser Erfolg folgt auf die strategische Übernahme von 1E Anfang 2025, dessen autonome DEX-Technologie vollständig in das Portfolio von TeamViewer integriert wurde. Das Unternehmen belegte in allen Anwendungsfällen einen Platz unter den Top drei Anbietern.
Die TeamViewer DEX-Plattform ermöglicht IT-Teams die Verwaltung von Millionen Endpunkten in Echtzeit und bietet autonome Fehlerbehebung sowie KI-gestützte Sentiment-Analyse. Das Unternehmen hat sein Angebot mit DEX Essentials für kleine und mittlere Unternehmen erweitert und TeamViewer ONE eingeführt, eine integrierte Plattform, die Fernverbindung, Gerätemanagement, intelligente Automatisierung und digitale Mitarbeitererfahrung kombiniert.
- Recognition as a Leader in Gartner Magic Quadrant for DEX Management Tools
- Ranked among top three vendors for all use cases
- Successful integration of 1E's market-leading technology following strategic acquisition
- Expansion of market reach with DEX Essentials for small and mid-sized businesses
- Launch of integrated TeamViewer ONE platform enhancing product portfolio
- None.
Acknowledged as a Leader based on Completeness of Vision and Ability to Execute
GÖPPINGEN,
This recognition follows TeamViewer's strategic acquisition of 1E in early 2025. Long regarded as a leader in autonomous DEX, 1E brought market-leading technology that is now fully integrated into TeamViewer's portfolio, significantly enhancing its product capabilities and strengthening its position in the DEX market.
The 2025 Gartner® Magic Quadrant™ for DEX Management Tools evaluated vendors in the DEX management space, recognizing TeamViewer's execution and vision. It also ranked among the three highest scoring vendors for all use cases.
"We believe that being named a Leader in the Gartner Magic Quadrant is a meaningful recognition of the impact our solutions are having for customers around the world," said Mark Banfield, COO at TeamViewer. "Organizations today need reliable, intelligent tools to improve the digital experience of their employees, and we're proud to be delivering exactly that. We think that this recognition highlights the trust our customers place in us to help them create more productive, responsive, and engaging digital workplaces. And we're continuing to evolve, expanding the platform into a more intelligent, all-in-one solution that integrates a wider range of capabilities to support the full scope of digital workplace needs."
Following a year of growth and integration, TeamViewer DEX offers a platform that empowers IT teams to identify, resolve, and prevent device and experience issues across millions of endpoints, automatically and in real time. By combining autonomous remediation and AI-driven sentiment capabilities, customers benefit from enhanced operational efficiency, lower IT costs, and an employee-centric digital experience.
Building on this momentum, TeamViewer is expanding its portfolio, DEX Essentials, an experience management tool is now accessible to small and mid-sized businesses, bringing enterprise-grade capabilities to a broader market. At the same time, TeamViewer ONE introduces a uniquely integrated platform that combines remote connectivity, device management, intelligent automation, and digital employee experience. This convergence enables organizations to manage, support, and optimize all types of devices, from traditional endpoints to specialized equipment, with greater efficiency and control. By unifying these capabilities, TeamViewer is simplifying the IT landscape and empowering teams to deliver smarter, faster, and more human-centric digital experiences at scale.
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Gartner, Magic Quadrant for Digital Employee Experience Management Tools By Dan Wilson, Stuart Downes, Lina Al Dana, 26 May 2025.
About TeamViewer
TeamViewer provides a Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better.
In 2005, TeamViewer started with software to connect to computers from anywhere to eliminate travel and enhance productivity. It rapidly became the de facto standard for remote access and support and the preferred solution for hundreds of millions of users across the world to help others with IT issues. Today, more than 660,000 customers across industries rely on TeamViewer to optimize their digital workplaces—from small to medium sized businesses to the world's largest enterprises—empowering both desk-based employees and frontline workers.
Organizations use TeamViewer's solutions to prevent and resolve disruptions with digital endpoints of any kind, securely manage complex IT and industrial device landscapes, and enhance processes with augmented reality powered workflows and assistance—leveraging AI and integrating seamlessly with leading tech partners. Against the backdrop of global digital transformation and challenges like shortage of skilled labor, hybrid working, accelerated data analysis, and the rise of new technologies, TeamViewer's solutions offer a clear value add by increasing productivity, reducing machine downtime, speeding up talent onboarding, and improving customer and employee satisfaction.
The company is headquartered in Göppingen,
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SOURCE TeamViewer
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