TTEC Builds Momentum Across Latin America as Leading Retail Banks Turn to the Region for Customer Experience Excellence
TTEC (NASDAQ:TTEC) is expanding its Latin America CX footprint, operating seven delivery centers across Mexico, Colombia, and Brazil and serving global retail banks from Mexico City, Barranquilla, Bogotá, and São Paulo.
For a major global money transfer client, TTEC reports a 17% rise in customer experience scores, a 98% empathy score, a 15% drop in average handle time, and a reduction from 180 to 125 FTEs. The company says these results led to new engagements with multiple global retail banks, including one of the world’s top three institutions. TTEC highlights certified Great Place to Work status in Mexico, Colombia, and Brazil and promotes nearshore, Spanish- and Portuguese-language CX services focused on efficiency, compliance, and empathetic service.
TTEC (NASDAQ:TTEC) sta ampliando la propria impronta CX in America Latina, operando sette centri di erogazione in Messico, Colombia e Brasile e servendo banche globali al dettaglio da Città del Messico, Barranquilla, Bogotà e São Paulo.
Per un importante cliente globale nel settore money transfer, TTEC riporta un aumento del 17% dei punteggi di esperienza del cliente, un punteggio di empatia del 98%, una riduzione del 15% del tempo medio di gestione e una riduzione da 180 a 125 FTE. L'azienda afferma che questi risultati hanno portato a nuovi contratti con molteplici banche globali al dettaglio, inclusa una delle tre principali istituzioni al mondo. TTEC evidenzia lo status certificato Great Place to Work in Messico, Colombia e Brasile e promuove servizi CX nearshore in spagnolo e portoghese, incentrati su efficienza, conformità e servizio empatico.
TTEC (NASDAQ:TTEC) está ampliando su huella de CX en América Latina, operando siete centros de entrega en México, Colombia y Brasil y atendiendo a bancos minoristas globales desde Ciudad de México, Barranquilla, Bogotá y São Paulo.
Para un importante cliente global de transferencias de dinero, TTEC informa un aumento del 17% en las puntuaciones de experiencia del cliente, un puntuación de empatía del 98%, una reducción del 15% del tiempo medio de manejo y una reducción de 180 a 125 FTE. La empresa dice que estos resultados llevaron a nuevos compromisos con múltiples bancos minoristas globales, incluido uno de los tres principales instituciones del mundo. TTEC destaca el estatus certificado Great Place to Work en México, Colombia y Brasil y promociona servicios CX nearshore, en español y portugués, centrados en la eficiencia, la conformidad y el servicio empático.
TTEC (NASDAQ:TTEC)는 라틴 아메리카 CX 발자국을 확장하고 있으며 멕시코시티, 바랑키야, 보고타, 상파울루에서 글로벌 소매 은행들을 대상으로 멕시코, 콜롬비아, 브라질 전역에 걸친 7개의 딜리버리 센터를 운영합니다.
주요 글로벌 송금 클라이언트를 위해 TTEC는 고객 경험 점수 17% 상승, 공감 점수 98%, 평균 처리 시간 15% 단축, 직원 수 180명에서 125명으로 감소를 보고합니다. 회사는 이러한 결과가 전 세계 다수의 글로벌 소매 은행과의 새로운 계약으로 이어졌다고 말하며, 세계 상위 3대 기관 중 하나를 포함합니다. 또한 멕시코, 콜롬비아, 브라질에서 인증된 Great Place to Work 자격을 강조하고, 효율성, 준수 및 공감 어린 서비스에 중점을 둔 스페인어·포르투갈어 CX 서비스를 근해해홍보합니다.
TTEC (NASDAQ:TTEC) élargit son empreinte CX en Amérique latine, opérant sept centres de prestation au Mexique, en Colombie et au Brésil et desservant des banques de détail mondiales depuis Mexico, Barranquilla, Bogota et São Paulo.
Pour un client mondial majeur dans le domaine des transferts d’argent, TTEC rapporte une hausse de 17% des scores d’expérience client, un score d’empathie de 98%, une baisse de 15% du temps moyen de traitement et une réduction de 180 à 125 ETP. L’entreprise indique que ces résultats ont conduit à de nouveaux engagements avec plusieurs banques de détail mondiales, y compris l’une des trois meilleures institutions au monde. TTEC souligne le statut Great Place to Work certifié au Mexique, en Colombie et au Brésil et promeut des services CX nearshore, en espagnol et en portugais, axés sur l’efficacité, la conformité et un service empathique.
TTEC (NASDAQ:TTEC) erweitert seine CX-Fußabdruck in Lateinamerika, betreibt sieben Delivery Center in Mexiko, Kolumbien und Brasilien und betreut globale Einzelhandelsbanken von Mexiko-Stadt, Barranquilla, Bogotá und São Paulo aus.
Für einen großen globalen Geldtransfer-Kunden meldet TTEC eine 17%-ige Steigerung der Kundenerfahrungen, eine Empathie-Bewertung von 98%, eine Reduktion der durchschnittlichen Bearbeitungszeit um 15% und eine Reduktion von 180 auf 125 FTE. Das Unternehmen sagt, dass diese Ergebnisse zu neuen Engagements mit mehreren globalen Einzelhandelsbanken geführt haben, darunter eine der drei weltweit größten Institutionen. TTEC hebt den Great Place to Work-Status in Mexiko, Kolumbien und Brasilien hervor und fördert Nearshore-, Spanisch- und Portugiesisch-sprachige CX-Dienstleistungen, die sich auf Effizienz, Compliance und empathischen Service konzentrieren.
TTEC (NASDAQ:TTEC) يوسّع بصمته CX في أمريكا اللاتينية، مشغّلاً سبعة مراكز تقديم عبر المكسيك وكولومبيا والبرازيل وخادماً للبنوك التجزئة العالمية من مدينة المكسيك وباريانكيلا وبوغوتا وساو باولو.
لعميل عالمي رئيسي في تحويل الأموال، تفيد TTEC بارتفاع قدره 17% في درجات تجربة العملاء، ودرجة تعاطف 98%, وانخفاض 15% في وقت المعالجة، وتقليص من 180 إلى 125 موظف بدوام كامل. تقول الشركة أن هذه النتائج أدت إلى تعهّدات جديدة مع عدة بنوك تجزئة عالمية، بما في ذلك واحدة من أكبر ثلاث مؤسسات في العالم. وتبرز TTEC وضع Great Place to Work المعتمد في المكسيك وكولومبيا والبرازيل وتروّج لخدمات CX قريبة الشاطئ باللغتين الإسبانية والبرتغالية مركزة على الكفاءة والامتثال وخدمة تعاطفية.
- Customer experience scores +17% for a major client
- Empathy score reported at 98%
- Average handle time down 15%
- Headcount reduced from 180 to 125 FTEs (≈30% decrease)
- Operating 7 delivery centers across Mexico, Colombia, Brazil
- Great Place to Work certified in Mexico, Colombia, Brazil
- New engagements with multiple global retail banks, including a top‑3 institution
- None.
Insights
TTEC reports measurable CX improvements in LATAM and new large-bank engagements, indicating scalable nearshore capability.
TTEC used bilingual LATAM teams to deliver a
Key dependencies and risks include the replicability of these results across clients and languages, the durability of retention and satisfaction ratings in competitive labor markets, and the specifics of the new bank engagements (scope, contract length, and SLAs) that are not disclosed. Operational and compliance rigor in multiple jurisdictions will be essential to sustain outcomes.
Watch for contract details and performance milestones with the newly announced retail bank clients and any published client KPIs or renewal indicators over the next
LATAM operations deliver compelling results for global financial brands through exceptional talent and Spanish-language CX
AUSTIN, Texas, Nov. 20, 2025 (GLOBE NEWSWIRE) -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator, continues to expand its footprint and impact across Latin America’s banking and financial services sector, achieving compelling results for some of the world’s most respected retail financial institutions.
TTEC has been operating in Latin America and strengthening customer relationships for more than a decade, with seven delivery centers located across Mexico, Colombia, and Brazil.
For one major global money transfer service, TTEC’s bilingual team in Colombia retrained and restructured customer support operations, achieving a
Building on these results, TTEC has launched new engagements with multiple global retail banks, including one of the world’s top three institutions, further strengthening its position as the CX partner of choice for banking clients in Latin America. From its state-of-the-art facilities in Mexico City, Barranquilla, Bogotá, and São Paulo, TTEC provides nearshore, Spanish- and Portuguese-language support that delivers operational excellence, compliance rigor, and human connection.
“Our Latin American operations are driving growth for retail banking clients who expect best-in-class customer experiences,” said John Abou, president of TTEC Engage. “The combination of skilled talent, cultural alignment, and innovative technology allows us to deliver faster resolutions and more empathetic experiences that build long-term customer trust.”
People-first performance that drives client results
TTEC’s success in the region is fueled by its ability to attract, engage, and retain exceptional talent in a highly competitive market. The company has industry-leading employee retention and satisfaction ratings and is a certified Great Place to Work® in Mexico, Colombia, and Brazil.
“Our people are our advantage,” said Fernando Covelli, senior vice president of LATAM operations at TTEC. “From Mexico City to Bogotá to São Paulo, we invest in building careers — not just filling roles — and that commitment translates directly into higher performance and stronger customer outcomes.”
As U.S. and global retail banks seek nearshore partners that offer cultural affinity, cost efficiency, and operational excellence, TTEC’s Latin American network has emerged as a strategic hub for financial services CX delivery — blending technology and humanity to strengthen customer relationships and drive growth.
To learn more about TTEC’s LATAM operations and career opportunities, visit https://www.ttec.com/about-us/global-locations/latin-america.
About TTEC:
TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ: TTEC) is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-gen digital technology, the Company's TTEC Digital business designs, builds, and operates omnichannel contact center technology, CRM, AI, and analytics solutions. The Company's TTEC Engage business delivers AI-enhanced customer engagement, customer acquisition and growth, tech support, back office, and fraud prevention services. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The Company's employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at ttec.com.
Media Contact
Meredith Matthews
meredith.matthews@ttec.com
A video accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/f91bec5e-ab08-4775-ba8c-a38eedf6aea9
FAQ
What results did TTEC (TTEC) report for its Latin America CX operations on November 20, 2025?
Which countries host TTEC's Latin America delivery centers for TTEC (NASDAQ:TTEC)?
How does TTEC describe the impact of its LATAM services on retail banks (TTEC)?
Did TTEC (TTEC) announce new bank clients in Latin America on November 20, 2025?
What talent credentials does TTEC cite for its LATAM operations (TTEC)?
