TTEC Triumphs at ECCCSAs with Three Gold Awards and Industry Recognition Across Europe

Rhea-AI Summary

TTEC (NASDAQ: TTEC) announced multiple wins at the 2025 European Contact Centre and Customer Service Awards on Dec 8, 2025, securing three Gold Awards and additional recognitions across Europe.

Key wins: Gold for Best Strategic Transformation Program (TTEC Digital with Willis Towers Watson), Gold for Best Multilingual Customer Service (TTEC Greece), and Gold for Best Approach to DEIB (TTEC Greece). TTEC Greece also earned Bronze for Most Effective Management of Peak Demand and was Highly Commended for technology application. TTEC was a finalist for Best BPO Partnership and a second Strategic Transformation entry with Volkswagen Group UK.

Key Figures

Gold awards 3 Gold Awards 2025 European Contact Centre and Customer Service Awards

Nationalities More than 26 nationalities TTEC Greece workforce diversity

Languages supported 16 languages TTEC Greece multilingual delivery model

Awards count 2 Gold, 1 Bronze, 1 Highly Commended TTEC Greece recognition at ECCCSAs

Market Reality Check

$3.58 Last Close

Volume Volume 172,901 is below 20-day average 462,297 (relative 0.37x), indicating muted pre-news trading. low

Technical Shares at $3.58 were trading below the 200-day MA of $3.98, reflecting a prior downtrend before this awards news.

Peers on Argus 1 Up 1 Down

Pre-news, TTEC was down 4.41% while key peers were mixed: III +4.74%, UIS +0.36%, CSPI +8.8%, CTM -2.8%, TDTH +5.18%. Momentum scanner showed TDTH -9.77% and CSPI +6.77%, highlighting stock-specific moves rather than a unified sector trend.

Common Catalyst Several peers had same-day headlines around digital services leadership and contract wins, suggesting a broader focus on technology-enabled service excellence across the industry.

Historical Context

Date	Event	Sentiment	Move	Catalyst
Nov 25	Geographic expansion	Positive	+3.8%	Major Cairo expansion MOU to add 3,500 employees by 2029.
Nov 20	Client results update	Positive	+2.6%	Latin America CX outcomes with improved scores and efficiency for banks.
Nov 12	Partner award win	Positive	+5.1%	TTEC Digital named 2025 Microsoft Dynamics 365 Service Partner of the Year.
Nov 10	Thought-leadership report	Positive	-5.5%	Release of CX Trends 2026 report outlining five major CX shifts.
Nov 06	Earnings release	Negative	-3.7%	Q3 2025 revenue decline and GAAP net loss with reiterated guidance.

Pattern Detected

Recent news has been mostly positive (expansion, partnerships, awards), with share reactions often aligning, though thought-leadership content once saw a negative divergence.

Recent Company History

Over the last month, TTEC has highlighted strategic growth and industry validation. The company expanded in Egypt via an MOU to add 3,500 employees by 2029, and showcased Latin American CX results with a 17% CX score rise and 98% empathy score. TTEC Digital earned a major Microsoft Dynamics 365 partner award, while Q3 2025 results showed revenue of $519.1M with a GAAP net loss. Today’s ECCCSA wins extend this pattern of operational and brand recognition in CX and digital transformation.

Market Pulse Summary

This announcement highlights TTEC’s European strength, with three ECCCSA Gold Awards and additional recognition for TTEC Greece’s multilingual and DEIB-focused operations. It builds on recent milestones in Egypt, Latin America, and Microsoft partnerships, reinforcing the company’s CX and digital credentials. At the same time, Q3 2025 results showed revenue of $519.1M with a GAAP net loss, so monitoring future earnings, contract wins, and regional growth traction remains important.

Key Terms

omnichannel technical

"integrating advanced analytics, omnichannel technology, and automation in its UK contact centers"

A coordinated approach to selling and serving customers across all touchpoints—stores, websites, mobile apps, social media, and call centers—so the experience feels like one continuous conversation no matter where a customer interacts. For investors, omnichannel capability signals how well a company can attract and keep customers, turn interactions into sales, and use shared customer data to cut costs and boost revenue—making it a key driver of growth and competitive strength.

automation technical

"integrating advanced analytics, omnichannel technology, and automation in its UK contact centers"

Automation is the use of technology to perform tasks with minimal human intervention, often replacing manual work with machines or software. It matters to investors because it can increase efficiency, reduce costs, and enable faster decision-making, potentially leading to higher profits and competitive advantages for businesses.

AI-generated analysis. Not financial advice.

LONDON, Dec. 08, 2025 (GLOBE NEWSWIRE) -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enhanced CX, proudly announced its success at the 2025 European Contact Centre and Customer Service Awards (ECCCSAs), earning multiple honors and recognition across several categories.

The ECCCSAs are Europe’s largest and most prestigious awards program for customer contact and customer service organizations, celebrating innovation, excellence, and impact across the industry. TTEC teams distinguished themselves among Europe’s top competitors, earning three Gold Awards:

• Best Strategic Transformation Program – TTEC Digital in partnership with Willis Towers Watson (WTW), a global, multinational advisory, broking, and solutions company
• Best Multilingual Customer Service – TTEC Greece
• Best Approach to Diversity, Equity, Inclusion and Belonging (DEIB) – TTEC Greece
  
  

TTEC Digital’s Gold win for Best Strategic Transformation program recognized its partnership with WTW for integrating advanced analytics, omnichannel technology, and automation in its UK contact centers. TTEC Digital partnered with WTW to transform its contact centers, introducing advanced technology and strengthening knowledge management to enhance customer and colleague experiences, improve efficiency and drive growth. Judges praised the program for going beyond technology, citing its strategic vision, stakeholder alignment and innovative customer engagement as key factors in its success.

TTEC Greece earned two Gold Awards for Best Multilingual Customer Service and Best Approach to Diversity and Inclusion. With more than 26 nationalities and support for 16 languages, its multilingual delivery model is powered by diversity as a core driver of empathy, innovation, service excellence, and growth. By uniting native language expertise with tailored customer journeys and AI innovation, the program drives strong employee engagement and exceptional customer satisfaction. Judges recognized this model as scalable, culturally intelligent, resilient, and the strongest multilingual operating framework they have ever evaluated.

In addition, TTEC Greece achieved Bronze for Most Effective Management of Peak Demand and was Highly Commended for Most Effective Application of Technology to Support Operational Excellence. TTEC was also recognized as a finalist for Best BPO Partnership and Best Strategic Transformation Program in partnership with Volkswagen Group UK.

“The quality of entries this year demonstrates the extraordinary progress being made across Europe,” said Professor Moira Clark, Chair of the Judges for the European Contact Centre & Customer Service Awards. “Our judges uphold the highest standards of independence, reviewing entries across borders to ensure every finalist is assessed fairly. The 2025 winners truly represent the best of the best.”

About TTEC

TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ: TTEC) is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. Serving iconic and disruptive brands, TTEC’s outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-gen digital technology, the Company's TTEC Digital business designs, builds, and operates omnichannel contact center technology, CRM, AI, and analytics solutions. The Company’s TTEC Engage business delivers AI-enhanced customer engagement, customer acquisition and growth, tech support, back office, and fraud prevention services. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The Company’s employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at ttec.com.

Media Contact
Meredith Matthews
Meredith.matthews@ttec.com

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/cfa2b422-eb66-4151-8351-47d2a4fa4874

 A video accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/47e4dbb5-afd5-474d-b6f9-6befe21cb082 

FAQ

What awards did TTEC (NASDAQ: TTEC) win at the ECCCSAs on December 8, 2025?

TTEC won three Gold Awards: Best Strategic Transformation Program (TTEC Digital with Willis Towers Watson), Best Multilingual Customer Service (TTEC Greece), and Best Approach to DEIB (TTEC Greece).

What did TTEC Digital and Willis Towers Watson win at the 2025 ECCCSAs?

They won Gold for Best Strategic Transformation Program for integrating analytics, omnichannel technology, and automation in UK contact centers.

How many languages and nationalities support TTEC Greece's multilingual service recognized at ECCCSAs 2025?

TTEC Greece supports 16 languages and includes more than 26 nationalities in its multilingual delivery model.

Did TTEC receive any additional recognitions at the 2025 ECCCSAs beyond the three Golds?

Yes. TTEC Greece earned Bronze for Most Effective Management of Peak Demand, was Highly Commended for technology use, and TTEC was finalist for Best BPO Partnership and another Strategic Transformation entry with Volkswagen Group UK.

What aspects of TTEC's programs did ECCCSA judges highlight for the awards in 2025?

Judges praised strategic vision, stakeholder alignment, scalable multilingual delivery, cultural intelligence, and effective use of technology and AI to enhance customer and colleague experiences.

How might TTEC's ECCCSA wins influence investor perception of TTEC (NASDAQ: TTEC)?

The awards signal external validation of TTEC's technology-led CX programs and global delivery capabilities, which may support reputation and client retention narratives.