TTEC Digital Announces Strategic Partnership with Verint Offering World-Class CX Automation on Google Cloud
Rhea-AI Summary
TTEC Holdings (NASDAQ:TTEC) has announced an expanded strategic partnership between TTEC Digital and Verint to offer Verint's CX Automation platform through TTEC's Google GCP cloud contact center portfolio. The partnership aims to provide customers with immediate access to innovations for enhancing loyalty, increasing revenue, and improving contact center efficiencies.
The collaboration integrates Verint's end-to-end CX Automation platform as a service within TTEC Digital's Google high-availability cloud infrastructure. TTEC Digital will continue to provide consulting, integration, and support services across its cloud and premise offerings. The partnership leverages TTEC Digital's global experience in CCaaS, Google AI, and cloud infrastructure, combined with Verint's CX Automation platform, delivering a best-of-breed solution at competitive pricing.
Positive
- Strategic expansion into AI-powered CX automation market
- Integration with Google Cloud Platform expands market reach
- Out-of-box integration with Google's CCAI Platform enhances product offering
- Partnership provides competitive pricing advantage
Negative
- None.
Insights
TTEC's expanded partnership with Verint represents a strategic technological alignment that strengthens its cloud-based customer experience offerings. By integrating Verint's CX Automation platform into TTEC Digital's Google Cloud contact center portfolio, the company is positioning itself at the intersection of two significant technological currents: AI-powered automation and cloud migration.
The integration with Google's CCAI Platform is particularly noteworthy as it creates a comprehensive technology stack that combines TTEC's contact center expertise with Google's growing cloud capabilities and Verint's specialized CX automation tools. This three-way technology convergence potentially creates differentiation in a crowded market.
From a technology ecosystem perspective, this move enables TTEC to offer more comprehensive solutions without developing proprietary technologies in-house – a capital-efficient approach to expanding capabilities. Customers gain access to continually updated cloud technologies without the technical debt associated with premise-based systems.
While promising from a capabilities standpoint, the partnership's actual market impact will depend on execution, integration quality, and how effectively TTEC's consulting services can drive customer adoption. The value proposition centers on delivering "best-of-breed" technology at a "compelling price," suggesting TTEC is positioning this as both a technological and economic advantage for clients in the competitive CX space.
TTEC's strategic expansion with Verint reflects the company's adaptation to shifting market preferences in the contact center industry. As enterprises increasingly migrate from premise-based systems to cloud platforms, TTEC is enhancing its competitive positioning by broadening its cloud portfolio specifically within the Google ecosystem.
The partnership addresses two critical market demands: cloud flexibility and AI-powered automation. By offering Verint's platform within its Google Cloud infrastructure, TTEC creates a compelling alternative to both standalone CCaaS providers and single-vendor solutions. This multi-vendor approach provides technological diversity while maintaining integration simplicity – addressing a common pain point for enterprise clients.
The emphasis on "high-availability cloud" suggests TTEC is targeting enterprise clients with stringent uptime requirements. Meanwhile, the "compelling price" positioning indicates TTEC sees cost-efficiency as a key differentiator, particularly important as economic pressures make CX budgets more scrutinized.
What's most strategically relevant is how this partnership expands TTEC's cross-platform capabilities, allowing them to serve clients regardless of preferred cloud infrastructure. This flexibility positions TTEC as a technology-agnostic CX provider, potentially broadening their addressable market while reducing vendor lock-in concerns for clients.
While the partnership strengthens TTEC's technological positioning, the absence of exclusivity agreements or financial terms suggests this is more about capability expansion than transformative business impact in the near term.
"We are thrilled with the opportunity to deepen our partnership with Verint – further extending TTEC Digital's cross-platform capabilities across the CX ecosystem," said John Wolf, vice president, TTEC Digital. "Offering Verint's CX Automation platform on GCP provides our customers with instant access to the latest innovations to enhance loyalty, increase revenue, and improve efficiencies across their contact centers. The market is starting to acknowledge Google's investment in CX, and with Verint's out-of-the-box integration to Google's CCAI Platform, this truly enhances our customers' options."
According to Verint's John Bourne, senior vice president, Global Partners and Alliances, "Verint is pleased to expand our strategic partnership with TTEC Digital. As demand for cloud technologies grows, organizations are exploring new ways to leverage CX Automation to drive tangible business outcomes. Our partnership with TTEC Digital extends the opportunity to deliver Verint solutions in the Google cloud."
Verint's CX Automation platform will be provided as a service within TTEC Digital's Google high-availability cloud and seamlessly integrated into its comprehensive cloud contact center offerings.
"AI-powered CX automation is one of the hottest emerging trends in the cloud contact center market, enabling organizations to leverage the latest innovations on an ongoing basis without expensive and time-consuming premise upgrades and cost," said Wolf.
To assist customers in fully leveraging Verint's differentiated capabilities, TTEC Digital also continues to offer a full suite of consulting, integration, and support services across its cloud and premise offerings. Bringing together TTEC Digital 's global experience in CCaaS, Google AI, and cloud infrastructure with Verint's top-of-the-line CX Automation platform provides a best-of-breed solution at a compelling price.
About TTEC
TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ: TTEC) is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-gen digital technology, the Company's TTEC Digital business designs, builds, and operates omnichannel contact center technology, CRM, AI, and analytics solutions. The Company's TTEC Engage business delivers AI-enhanced customer engagement, customer acquisition and growth, tech support, back office, and fraud prevention services. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The Company's employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at ttec.com.
Media Contact:
Meredith Matthews
meredith.matthews@ttec.com
+1 281-770-2566
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SOURCE TTEC Holdings, Inc.
FAQ
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