TTEC Introduces Innovative Blended Healthcare Digital Sales Model to Drive Cost Efficiency and Enhance Member Experience
Rhea-AI Summary
TTEC Holdings (NASDAQ: TTEC) has unveiled a new blended healthcare digital sales model designed to enhance member acquisition and engagement while reducing costs for healthcare organizations. The model operates on a shared technology platform that combines digital solutions with skilled associates to deliver personalized customer experiences.
The solution offers up to 30% cost savings through a shared operating model and features a unified cloud-based contact center platform integrating telephony, CRM, and quote-shop-apply functionalities. The system employs HIPAA-compliant security protocols with AES 256-bit encryption for data protection.
Key benefits include enhanced operational efficiency, increased sales conversions through AI-driven insights, and improved member satisfaction through personalized support from licensed associates.
Positive
- Potential 30% cost reduction through shared operating model
- Integration of multiple functionalities in single cloud-based platform reduces operational overhead
- AI-driven insights to improve sales conversion rates
- Revenue growth potential through enhanced member acquisition capabilities
Negative
- Shared platform model may raise data segregation concerns
- Success depends on healthcare organizations' willingness to adopt shared technology infrastructure
News Market Reaction 1 Alert
On the day this news was published, TTEC gained 3.51%, reflecting a moderate positive market reaction.
Data tracked by StockTitan Argus on the day of publication.
This cutting-edge model operates on a shared technology platform, enabling healthcare organizations to leverage a unified digital sales solution without sacrificing brand identity or data security. By combining TTEC's award-winning technology with a dedicated pool of highly skilled associates, healthcare organizations can streamline their digital sales operations while delivering tailored, brand-specific interactions.
Key benefits of TTEC's blended healthcare digital sales model include:
- Significant Cost Savings: Organizations may be able to achieve up to
30% cost savings by utilizing a shared operating model that optimizes staffing and technology resources. - Enhanced Operational Efficiency: A single cloud-based contact center as a service (CCaaS) platform integrates telephony, CRM, and "quote, shop, and apply" functionalities to simplify processes and reduce overhead.
- Increased Sales Conversions: Proven strategies and AI-driven insights boost sales conversion rates, allowing healthcare organizations to grow their member base efficiently.
- Improved Member Satisfaction: Personalized, empathetic support from licensed associates ensures that every customer interaction reflects the brand's values, driving higher member satisfaction.
"Our blended healthcare digital sales model redefines how healthcare organizations approach member acquisition and engagement," said John Abou, President of TTEC Engage. "By combining the power of technology with personalized service, we help our clients reduce costs, increase sales, and enhance member experiences — all while maintaining rigorous data security standards."
Recognizing the critical importance of data security and privacy, TTEC's model strictly adheres to HIPAA-compliant security protocols. Data is encrypted both at-rest and in-transit using AES 256-bit encryption, ensuring the segregation of client information and maintaining the highest levels of privacy.
With over 20 years of experience supporting healthcare organizations, TTEC continues to innovate and deliver customer-centric digital sales solutions that drive meaningful results.
For more information about TTEC's healthcare digital sales solutions, visit https://www.ttec.com/industries/healthcare/telesales.
About TTEC
TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ: TTEC) is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-gen digital technology, the Company's TTEC Digital business designs, builds, and operates omnichannel contact center technology, CRM, AI, and analytics solutions. The Company's TTEC Engage business delivers AI-enhanced customer engagement, customer acquisition and growth, tech support, back office, and fraud
prevention services. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The Company's employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at ttec.com.
Media Contact:
Meredith Matthews
meredith.matthews@ttec.com
+1 281-770-2566
View original content to download multimedia:https://www.prnewswire.com/news-releases/ttec-introduces-innovative-blended-healthcare-digital-sales-model-to-drive-cost-efficiency-and-enhance-member-experience-302413607.html
SOURCE TTEC Holdings, Inc.
FAQ
What cost savings does TTEC's new healthcare digital sales model offer?
How does TTEC's healthcare digital sales platform ensure data security?
What are the main features of TTEC's new healthcare sales platform?
How does TTEC's new platform improve healthcare member acquisition?
