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TELUS Corporation reports developments across a Canadian communications technology business that provides wireless, internet, television and landline phone services, with incumbent wireline operations in British Columbia and Alberta and a smaller wireline presence in eastern Quebec. News also reflects its non-telecom businesses, including TELUS Digital, TELUS Health and TELUS Agriculture & Consumer Goods.
Recurring TELUS updates include operating and financial results, dividend declarations, debt and capital-structure actions, annual meeting governance matters and leadership changes. Company and partner announcements also cover digital customer experience, AI data services, trust and safety solutions, broadband service capabilities and technology partnerships tied to connectivity and enterprise services.
TELUS Corporation announced the acquisition of 3,000,000 multiple voting shares of TELUS International from Baring Private Equity Asia for US$66 million, priced at US$22.00 per share. This purchase represents approximately 1.5% of the total multiple voting shares of TELUS International, increasing TELUS's ownership to about 56.17% of its outstanding shares. CEO Darren Entwistle expressed confidence in TELUS International’s growth prospects. The acquisition aligns with TELUS's strategic investment strategy, emphasizing continued support for its international team.
DigiCert and Eonti have been selected as critical suppliers to secure the Next Generation 9-1-1 (NG9-1-1) service on the TELUS network in Western Canada. This partnership aims to enhance the security and reliability of emergency services by implementing a Public Key Infrastructure (PKI). The PKI will enable secure communication and unique identifiers for emergency workers, further supporting the efficient response to incidents. TELUS expects the adoption of this technology to begin in Q3 2022, ensuring a robust system for handling emergencies across Canada.
TELUS International survey highlights a trend where 50% of enterprises now rely on a single customer experience (CX) provider, with 51% utilizing this model in the past year. The survey conducted by Ryan Strategic Advisory revealed a significant shift in consolidating CX partners, up from 27% five years ago. Additionally, 40% of executives would switch providers if comprehensive digital services are unavailable. This trend reflects a demand for more complex, end-to-end solutions due to evolving market needs and digital adoption accelerated by the pandemic.
TELUS Corporation has announced its acquisition of LifeWorks for $33.00 per share, totaling approximately $2.3 billion. The deal aims to enhance employee healthcare services by combining TELUS Health's digital health technologies with LifeWorks' employee assistance programs. This acquisition is expected to add significant scale, with combined annual revenues around $1.6 billion, while also creating synergies worth over $170 million in the coming years. The transaction is pending regulatory approvals and expects to close by Q4 2022.
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TELUS Corporation has received TSX approval for a new normal course issuer bid (2022 NCIB) to buy back up to C$250 million in shares over 12 months starting June 6, 2022. The bid allows for purchasing up to 10 million shares, representing 0.72% of outstanding shares as of May 30, 2022. The maximum daily purchase on the TSX is set at 715,299 shares. The previous NCIB concluded on June 3, 2022, with no shares repurchased. TELUS aims to enhance shareholder value through this program, although outcomes may vary due to inherent risks and uncertainties.
TELUS International (TIXT), a digital customer experience innovator, held its annual general meeting on May 20, 2022. All eleven director nominees, including Darren Entwistle as Chair, were successfully elected with over 99% of the votes. Deloitte LLP was appointed as the Company’s auditors with unanimous support. This meeting reinforces TELUS International's governance and commitment to growth as it continues to provide next-generation digital solutions across various high-growth sectors.
TELUS International (NYSE:TIXT) has launched its Better Together campaign aimed at assisting enterprises in selecting the right partners for enhancing their customer experience (CX), AI data solutions, and cloud services.
A survey of 100 enterprise technology executives showed that 89% considered CX a high priority, with 84% planning to collaborate with external providers to meet their objectives in 2022. The campaign includes four IDC Info Snapshots outlining key criteria for selecting a CX partner, emphasizing the transformative potential of the right collaborations.
A recent global survey by TELUS International reveals that 74% of consumers are influenced by social media ads, with 71% making purchases through these channels in the past year. Additionally, 88% consult online reviews before buying, and 41% do so consistently. Negative reviews impact purchasing decisions 88% of the time. The survey highlights the importance of brands maintaining a strong digital presence and a robust content moderation strategy to foster consumer trust and loyalty. The findings emphasize how crucial it is for brands to make positive first impressions online.
Taoglas Waste Technologies has partnered with TELUS to enhance waste management systems using advanced technology. This collaboration combines TELUS Smart City solutions with Taoglas Waste Insights software, aiming to improve efficiency and sustainability in urban waste management. With over 2 billion tons of municipal solid waste produced annually, the partnership seeks to address the impending waste crisis through better tracking, reduced operational costs, and lower environmental impact via decreased CO2 emissions.