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TELUS Corporation reports developments across a Canadian communications technology business that provides wireless, internet, television and landline phone services, with incumbent wireline operations in British Columbia and Alberta and a smaller wireline presence in eastern Quebec. News also reflects its non-telecom businesses, including TELUS Digital, TELUS Health and TELUS Agriculture & Consumer Goods.
Recurring TELUS updates include operating and financial results, dividend declarations, debt and capital-structure actions, annual meeting governance matters and leadership changes. Company and partner announcements also cover digital customer experience, AI data services, trust and safety solutions, broadband service capabilities and technology partnerships tied to connectivity and enterprise services.
TELUS Corporation reported strong fourth quarter results, achieving net customer additions of 272,000, the highest for any fourth quarter, driven by demand for bundled offerings. Consolidated revenue grew by 20% to approx. $4.9 billion, with net income increasing by 145% to $663 million, primarily due to a gain from the sale of a financial solutions unit. Looking forward, TELUS targets 2022 revenue and Adjusted EBITDA growth of 8-10%. Enhanced capital expenditures are set to support ongoing broadband expansion, with a projected Free Cash Flow of $1.0 to $1.2 billion.
TELUS International (TIXT, TU) reported a strong performance for Q4 2021, achieving $600 million in revenue, a 36% increase year-over-year. The full year revenue reached $2,194 million, up 39% from the previous year. Q4 net income was $36 million, with diluted EPS of $0.13. Adjusted EBITDA for Q4 was $143 million, a 12% increase year-over-year. The company anticipates continued double-digit growth for 2022, expecting revenues between $2,550 to $2,600 million. Management highlighted successful new client acquisitions and improved liquidity, signaling a robust financial position heading into the new year.
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TELUS International conducted a survey revealing that a negative customer experience is the main reason U.S. consumers, across all ages, would speak poorly about a brand. The study, which involved 2,000 U.S. respondents, highlighted the critical role of social media in brand awareness and purchasing decisions, with 79% of Gen Z purchasing via social media ads. Additionally, 65% of respondents expect automation in their customer journey, with a strong preference for AI-driven support, especially among Millennials.
TELUS International (NYSE: TIXT) will announce its fourth quarter 2021 results on February 10, 2022, before the North American market opens. A conference call led by management will follow at 10:30 a.m. (ET) to discuss the results, including a Q&A session with analysts. Investors can access the live webcast on the TELUS International Investor Relations website, which will also host a replay afterward. The company is recognized for delivering innovative digital solutions that enhance customer experience across various sectors.
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TELUS International (TIXT) announced the appointment of Dr. Lucy Rattrie as Global Director of Workplace Wellbeing, enhancing its focus on mental health and wellness for over 60,000 employees. Dr. Rattrie, an expert in psycho-social stress management, joins a dedicated team to develop resources aimed at preventative wellness practices. The company highlights the critical role of content moderators as 'digital first responders' in ensuring safe online environments. TELUS International emphasizes its commitment to employee wellbeing and community support, reinforcing its position as a leading employer in the industry.
TELUS International (NYSE:TIXT) has been named a Platinum Preferred Partner of Automation Anywhere, facilitating the delivery of automated solutions via Google Cloud. This collaboration focuses on the end-to-end development of robotic process automation (RPA) solutions, enhancing efficiency and accuracy for businesses. The partnership aims to support organizations in their digital transformation journeys, providing RPA-as-a-Service globally. TELUS International’s track record in leveraging intelligent automation is positioned to drive large-scale transformation projects.
TELUS International (NYSE: TIXT) has been recognized as a “Leader” by IDC in its 2021-2022 Worldwide Digital Customer Care Services MarketScape. The report highlights TELUS's strong performance in AI, cloud transformation, and omnichannel solutions. IDC noted TELUS's capacity to exceed industry standards in cloud contact centers and its multilingual capabilities. CEO Jeff Puritt emphasized the company’s commitment to innovation and customer experience.
Full Harvest, a B2B marketplace for surplus and imperfect produce, raised $23 million in Series B funding led by TELUS Ventures. The investment aims to enhance their online marketplace, improve data analytics, and expand their technology team in 2022. Having sold over 50 million pounds of surplus produce, Full Harvest significantly reduces food waste, saving over 1 billion gallons of water and 6 million kg of CO2 emissions. The company's goal is to connect growers with processors and buyers, promoting sustainability in the food industry and addressing the $2.6T global food waste issue.