Twilio Inc. - TWLO STOCK NEWS

Twilio (NYSE: TWLO) has been recognized as a Leader in the 2024 Gartner Magic Quadrant for CPaaS for the second consecutive year. The accolade is based on its Completeness of Vision and Ability to Execute. Twilio's CPaaS platform is trusted by major brands like eBay, Electrolux, and Stripe, offering services across Messaging, Voice, and Email. Recent enhancements include Unified Profiles for customer data integration, Agent Copilot for automation, and advanced Voice Intelligence for call analytics. This recognition underscores Twilio's focus on innovation and customer success in the evolving AI landscape.

Twilio, a customer engagement platform, has been recognized as a leader in the IDC MarketScape Worldwide CCaaS Applications Software 2024 Vendor Assessment for its Twilio Flex solution. This recognition highlights Twilio's commitment to innovation, particularly in analytics, channels, and AI capabilities. New offerings include Unified Profiles and Agent Copilot, which integrate customer data and AI to enhance productivity and customer satisfaction.

Flex Mobile, now in public beta, extends these capabilities to iOS and Android devices. Twilio's solutions are used by companies like Caring.com and Universidad Uk to boost efficiency and improve customer experiences.

Twilio's latest State of Personalization Report reveals the increasing importance of ethical AI in business. According to the report, 89% of business leaders believe ethical AI use can be a competitive edge, while 54% are addressing data privacy concerns. The report highlights the shift from reactive to predictive personalization, driven by AI, to meet sophisticated consumer demands, especially from Gen Z. Additionally, 85% of companies plan to adjust their marketing strategies for Gen Z, and 73% agree AI will reshape personalization strategies. Emotional intelligence and advanced metrics are also emphasized in the report.

Twilio announced new features, Linked Audiences and Segment Data Graph, at Snowflake Summit 2024. These tools enhance interoperability with data platforms and warehouses, helping businesses create unified customer profiles and drive real-time marketing insights.

Linked Audiences, now in public beta, allows marketers to easily combine real-time data from Segment’s CDP with comprehensive warehouse data without SQL. This helps in more precise targeting and better ROI.

Segment Data Graph enables dynamic connection and activation of customer data points within data platforms, essential for effective decision-making and advanced analytics.

Twilio, the customer engagement platform, will participate in the 52nd Annual J.P. Morgan Global Technology, Media, and Communications Conference. CEO Khozema Shipchandler will join a fireside chat on May 21, 2024. The event will be webcasted and available for replay on Twilio's investor relations website.

Twilio reported first quarter revenue of $1.05 billion, up 4% reported and 7% organic year-over-year, with a GAAP loss from operations of $44 million, an 84% improvement year-over-year. Non-GAAP income from operations was $160 million, raising full year guidance to $585 to $635 million. Twilio also announced a share repurchase program of up to $3 billion. The company expects 2024 organic revenue growth of 5% - 10% and reaffirmed its guidance for the year.

Twilio has appointed Chris Koehler as Chief Marketing Officer, bringing over 25 years of experience in customer engagement and marketing technology. In his new role, Chris will drive the global marketing strategy, focusing on expanding brand awareness and product innovation. He will play a key role in growing market share and enhancing messaging for Twilio's customer engagement platform. Chris joins recent hires Inbal Shani, Chief Product Officer for Twilio Communications, and Thomas Wyatt, President of Segment, in expanding Twilio's management team.

Twilio Inc. (TWLO) announced the release date for its first quarter 2024 results and a conference call to discuss the results with investors and analysts. The conference call will be held on May 7, 2024, at 2:00 p.m. (PT) / 5:00 p.m. (ET). Investors can pre-register for the webcast, and the live webcast and replay will be available on the Twilio Investor Relations website. Twilio uses its investor relations website and Twitter account for disclosing material non-public information.

Twilio's State of Customer Engagement Report highlights the impact of AI on customer interactions, with consumers willing to spend more on personalized experiences. However, only a small percentage of brands have the necessary customer data for personalization, indicating a trust gap between brands and consumers.