Welcome to our dedicated page for Twilio news (Ticker: TWLO), a resource for investors and traders seeking the latest updates and insights on Twilio stock.
Twilio Inc. provides a customer engagement platform for real-time, personalized communications across channels including messaging, voice, chat, video and contact center workflows. The company’s news commonly covers quarterly results, product capabilities for communications, customer data and AI orchestration, and updates to Twilio Flex, Twilio Engage, Programmable Voice, TaskRouter, RCS, 10DLC and toll-free messaging connections.
Recurring developments also include customer and partner use cases, industry-recognition announcements, platform-console updates, pricing model changes, carrier connectivity, board appointments and other governance matters tied to Twilio’s role in cloud communications and customer engagement infrastructure.
Twilio (NYSE: TWLO) released its 2026 Connected Government Report highlighting a major perception gap in public sector digital engagement: 88% of government organizations rate their citizen engagement as good or excellent, while only 44% of citizens agree. The study finds 97% of public sector organizations have implemented at least one AI use case, with the average number of AI use cases up 50% since 2024, but citizen trust lags, creating what Twilio calls an “AI transparency illusion.”
Twilio segments agencies into beginners (22%), developing (50%), and leaders (28%), noting that digital leaders achieve 70% of engagement goals versus 51% for beginners. The report identifies unmet demand for email and SMS communications, a very low prevalence of unified engagement strategies (8%), and key barriers including skills gaps, legacy systems, budget limits, and citizen concerns about AI, privacy, and regulation.
Twilio (NYSE: TWLO) will release its second quarter 2026 financial results on Thursday, August 6, 2026, after market close. The company will host a conference call at 2:00 p.m. PT / 5:00 p.m. ET, with a live webcast and replay available via its Investor Relations website.
Twilio (NYSE: TWLO) announced it was recognized as a Leader in the 2026 Gartner Magic Quadrant for CPaaS for the fourth consecutive year and received the highest placement in Ability to Execute. Twilio highlights AI-driven capabilities such as Voice AI, Conversation Relay, Agent Connect, Conversation Orchestrator, Conversation Memory, Conversation Intelligence, and a redesigned Twilio Console focused on agentic, data-driven customer engagement.
Twilio (NYSE: TWLO) will join several upcoming investor conferences via fireside chats with senior leaders. Events include sessions at J.P. Morgan on May 18, 2026, TD Cowen on May 27, 2026, and William Blair on June 2, 2026.
Live webcasts and replays will be available on Twilio’s investor relations website, which, along with the company’s X account (@twilio), is used to share material information and comply with Regulation FD.
Twilio (NYSE: TWLO) unveiled next-generation conversation infrastructure at SIGNAL, now generally available: Conversation Memory, Conversation Orchestrator, Conversation Intelligence, and Agent Connect. The release also launches a redesigned Twilio Console with Workbench and integrated AI assistant, plus Twilio Email (GA), Voice AI updates, EU SMS data residency (public beta), and AMB provider (private beta).
Private beta customers and partners have piloted the platform since January 2026, and Twilio positions the stack as a model-agnostic engagement layer for human and AI agents.
Twilio (NYSE: TWLO) reported Q1 2026 results: revenue $1.41B (+20% reported, +16% organic), GAAP gross profit $684M (+18%), non-GAAP gross profit $697M (+16%), GAAP income from operations $108M, non-GAAP income from operations $279M, and GAAP diluted EPS $0.57.
Net cash from operations was $153M and free cash flow $132M. Twilio repurchased $253M of stock in Q1 and raised FY26 revenue and non-GAAP operating income guidance.
Twilio (NYSE: TWLO) was named a Leader in the 2026 IDC MarketScape for Worldwide Communications Engagement Platforms and the 2026 Omdia Universe for Customer Engagement Platforms.
Twilio highlighted its integration of communications, customer data, and AI, serving 402,000 active customer accounts and powering more than 2.5 trillion interactions in 2025. Recent product rollouts include RCS GA (Aug 2025), ConversationRelay, Event-Triggered Journeys, and expanded data residency and channel coverage.
Twilio (NYSE: TWLO) launched an embeddable contact center with a new Flex SDK, general availability of Twilio for Salesforce Voice – BYOT, enhanced insights, sub-account support, and a User + Usage pricing model for existing Twilio accounts. The SDK enables embedding contact center features into web apps and custom CRMs.
Features target faster deployment, unified CPaaS/CCaaS experiences, and consumption-based scaling for agentic AI orchestration.
Twilio (NYSE: TWLO) will release its first quarter 2026 results on Thursday, April 30, 2026, after market close, and will host a conference call the same day at 2:00 p.m. PT / 5:00 p.m. ET.
Investors can register for the webcast at the provided link and access a live webcast and replay via Twilio's Investor Relations site; the replay is available through April 30, 2027.
Twilio (NYSE: TWLO) announced the winners of its 2026 Excellence in Engagement Awards on April 8, 2026, honoring All Nippon Airways, Centerfield, Netflix, Purina, and Rivian for advanced, data-driven customer engagement.
Highlights include Netflix using SMS/WhatsApp/Voice across 180 countries for >300 million subscribers and ANA achieving a delivery rate >99.0% for critical flight communications. Winners will be honored at SIGNAL on May 6-7, 2026.