Twilio Inc. provides a customer engagement platform for real-time, personalized communications across channels including messaging, voice, chat, video and contact center workflows. The company’s news commonly covers quarterly results, product capabilities for communications, customer data and AI orchestration, and updates to Twilio Flex, Twilio Engage, Programmable Voice, TaskRouter, RCS, 10DLC and toll-free messaging connections.
Recurring developments also include customer and partner use cases, industry-recognition announcements, platform-console updates, pricing model changes, carrier connectivity, board appointments and other governance matters tied to Twilio’s role in cloud communications and customer engagement infrastructure.
Twilio (NYSE:TWLO) has announced the lineup for its annual customer and developer conference, SIGNAL 2021, scheduled for October 20-21, 2021. Notable speakers include Michelle Obama and Simu Liu, who will discuss pivotal topics like racial representation and personal development. The conference aims to enhance customer relationships by leveraging data in digital interactions. Attendees can expect engaging sessions and product previews, with over 50,000 builders anticipated to participate.
Twilio Segment (NYSE:TWLO) has launched its Developer Toolkit, enhancing its position as the leading Customer Data Platform (CDP). This new toolset allows companies to customize their customer data stack and create unique customer experiences. Key features include Destination Actions for precise data sending, Functions for limitless integrations, and improved performance with Analytics.js 2.0. The toolkit is designed to save developers time on data infrastructure, enabling them to focus on developing core products that enhance customer engagement.
Syniverse has entered a definitive merger agreement with M3-Brigade Acquisition II Corp (NYSE: MBAC), set to make Syniverse a publicly traded company with an enterprise value of $2.85 billion. The merger is expected to provide up to $1.165 billion in cash to Syniverse for debt reduction and growth investments. Twilio (NYSE: TWLO) will also invest up to $750 million, becoming a significant minority owner. Following the merger, Syniverse will be listed under the ticker 'SYNV' and aims to enhance its innovative capabilities amidst the transitioning mobile and 5G landscape.
Twilio (NYSE: TWLO) announced that Peter Reinhardt, CEO of Twilio Segment, will join a virtual fireside chat hosted by Wells Fargo on August 18, 2021, at 11:00 a.m. PT / 2:00 p.m. ET. A live webcast and replay of this session will be available on Twilio's investor relations website.
Twilio utilizes various platforms, including its investor relations website and Twitter accounts, to share essential non-public information, ensuring compliance with Regulation FD.
Twilio (TWLO) reported Q2 2021 financial results showing a 67% year-over-year revenue growth to $668.9 million. Despite strong revenue, the company faced a GAAP loss from operations of $202.3 million, worsening from a $102.6 million loss in the previous year. Non-GAAP income decreased to $4.2 million from $9.5 million, and GAAP net loss per share increased to $1.31. With 240,000 active customer accounts and a 135% dollar-based net expansion rate, Twilio expects Q3 revenue between $670 - $680 million with a 50% - 52% growth rate.
Twilio (NYSE: TWLO) has achieved full compliance with the STIR/SHAKEN protocol, enhancing phone call legitimacy and authentication. This compliance ensures that all calls via its platform are verified, helping to combat illegal spoofing. Twilio also enrolled in the FCC’s Robocall Mitigation Database, requiring voice service providers to report their robocall mitigation strategies. Additionally, Twilio successfully tested authenticated Caller ID and Rich Call Data in collaboration with T-Mobile and other partners. These efforts aim to restore trust in phone communication.
Twilio (NYSE: TWLO) has completed the acquisition of Zipwhip for approximately $850 million, paid in cash and stock. This acquisition aims to strengthen Twilio's messaging capabilities, allowing businesses to interact more effectively with customers. Zipwhip will function within Twilio’s Communications Platform Unit, enhancing the ability to provide messaging-enabled toll-free numbers and improving carrier connections. John Lauer, Zipwhip's CEO, will report to Twilio's SVP Simon Khalaf. The acquisition is expected to facilitate synergies and expand messaging options for businesses.
Twilio (NYSE:TWLO) has launched Twilio Live, a cloud-based platform designed for seamless integration of live audio and video streaming into applications. The platform caters to the rising demand for virtual engagement, as highlighted in Twilio's State of Customer Engagement Report, which noted that 98% of businesses experienced accelerated video communication during the pandemic. Supported by Twilio’s reliable infrastructure, Twilio Live is now in beta, allowing businesses to create unique streaming experiences tailored to their specific needs across various industries.
Twilio (NYSE:TWLO) will report its Q2 2021 results on July 29, 2021, after market close. A conference call for investors and analysts is scheduled for the same day at 2:00 p.m. PT / 5:00 p.m. ET. Participants need to register in advance through the provided link. A live webcast will be accessible on Twilio's Investor Relations website, and a replay will be available until August 5, 2021. Twilio continues to empower developers with its communication APIs, enhancing customer engagement across various industries.
Twilio Segment (NYSE:TWLO) has launched Journeys, a new product designed to enhance customer personalization and journey mapping through the Segment Customer Data Platform. This tool allows marketers to create sophisticated, personalized customer journeys using real-time first-party data, streamlining multi-channel campaigns across over 300 applications. According to research, 85% of businesses believe they offer personalized experiences, but only 60% of consumers agree. The launch aims to address these discrepancies by providing accurate data and enhancing customer engagement.