Twilio Inc Stock Price, News & Analysis

Twilio unveiled CustomerAI ahead of its SIGNAL 2023 conference, combining large language models (LLMs) with customer data from its Customer Engagement Platform. This technology aims to help companies better understand and provide value to their customers by organizing and pairing customer knowledge with generative and predictive AI capabilities.

CustomerAI will enhance various aspects of customer engagement, including:

• Enriching Segment's 'Golden Profiles' with real-time customer traits
• Transforming contact centers with AI-driven insights and recommendations
• Optimizing personalized marketing experiences
• Visualizing and controlling critical customer metrics

Twilio emphasizes its commitment to building CustomerAI safely and responsibly, ensuring privacy and security by design in its product development lifecycle.

KORE Group Holdings, Inc. (NYSE: KORE) has closed the acquisition of Twilio's IoT business unit, positioning itself to become the world's first IoT hyperscaler. As consideration, KORE issued Twilio 10 million shares of common stock, representing approximately 11.5% of KORE's issued and outstanding shares.

The acquisition enhances KORE's portfolio of services, including:

• A powerful connectivity suite with eSIM technologies
• A one-stop-shop for IoT operations across the entire lifecycle
• Accelerated time to market through global support and 20 years of IoT experience
• The ability to address every touchpoint across the IoT journey

In connection with the acquisition, KORE is granting equity inducement awards to 18 former Twilio employees, covering up to 1,760,268 shares of KORE common stock.

Twilio's fourth annual State of Personalization Report reveals a surge in AI adoption for personalized customer experiences, with 92% of businesses now using AI-driven personalization. The report highlights a growing opportunity to build customer loyalty through tailored experiences, as 56% of consumers become repeat buyers after personalized interactions.

However, a stark disconnect exists between business enthusiasm and consumer comfort with AI: only 41% of consumers are comfortable with AI-powered personalization. The report emphasizes the need for businesses to establish trust and transparency in data usage. Gen Z emerges as the most receptive demographic to AI-infused experiences, with 34% already expecting AI in brand interactions.

Key challenges include data quality and privacy concerns, with 97% of companies taking steps to address consumer privacy issues. The report underscores the importance of leveraging high-quality, real-time data to improve AI results and personalization efforts.

Twilio Inc. (NYSE: TWLO) will release its first quarter 2023 results on May 9, 2023, after market close. The company will hold a conference call at 2:00 p.m. PT / 5:00 p.m. ET on the same day to discuss the results with investors. Interested participants must register in advance via the conference portal. A live webcast will also be accessible through the Twilio Investor Relations website. A replay of the call will be available until May 16, 2023. Twilio continues to serve companies globally, enhancing customer engagement through its platform across 180 countries.

Twilio (NYSE: TWLO) has announced the appointment of Charlie Bell to its Board of Directors effective March 28, 2023. Bell, a Microsoft Executive Vice President with extensive experience in cybersecurity and technology infrastructure, brings valuable insights to Twilio as it enhances its Customer Engagement Platform. In a notable shift, Richard Dalzell will not stand for re-election at the company’s upcoming Annual Meeting. Post-meeting, the Board will maintain nine members, with eight being independent. This change is part of Twilio's strategy to diversify its leadership and align with evolving business needs, strengthening its market position.

Twilio's latest report highlights the critical role of customer engagement investments in enhancing brand resilience, revealing a 90% revenue boost on average amid economic challenges.

66% of consumers are likely to abandon brands failing to provide personalized experiences, showcasing the urgency for companies to utilize first-party data effectively.

Surveying over 4,700 B2C leaders and 6,000 consumers, Twilio emphasizes the growing demand for personalized interactions and the necessity of addressing consumer privacy concerns to foster loyalty and improve financial performance.