COUNTIES BOOST TAX ACCURACY AND EFFICIENCY WITH TYLER TECHNOLOGIES AND TRUEROLL PARTNERSHIP

Rhea-AI Summary

Tyler Technologies and TrueRoll mark one year of successful partnership in modernizing property tax assessment operations. The integration combines Tyler's Computer-Assisted Mass Appraisal (CAMA) system with TrueRoll's automated homestead exemption management tools, helping county assessors improve efficiency and accuracy. The partnership streamlines two key workflows: processing new exemption applications and monitoring existing homesteads for eligibility changes. Williamson Central Appraisal District in Texas has achieved significant results, including 50% faster application processing, improved accuracy, and reduced refund costs without additional staffing. The integration helps counties maintain tax roll accuracy while reducing manual work and administrative complexity, particularly important as assessor offices face increasing complexity, limited staff, and tighter budgets.

Positive

• Williamson Central Appraisal District cut exemption application processing time by 50%
• Integration enables improved exemption accuracy without requiring additional staff
• Partnership reduces refund costs and taxpayer call volume for county clients
• Solution helps maintain compliance with evolving state legislative requirements

Negative

• None.

Insights

GovTech Industry Analyst

Tyler's partnership with TrueRoll shows promising results for government efficiency, strengthening its position in property tax software market.

The one-year partnership between Tyler Technologies and TrueRoll represents a strategic enhancement to Tyler's core government software offerings. By integrating TrueRoll's homestead exemption management system with Tyler's Computer-Assisted Mass Appraisal (CAMA) platform, Tyler has addressed a significant pain point for county assessors without developing this capability in-house.

The partnership targets a critical workflow for local governments. Property taxes constitute a major revenue source for counties, and homestead exemption management directly impacts both tax fairness and revenue collection. The integration addresses two key operational challenges: processing new exemption applications and monitoring existing homesteads for eligibility changes - both historically manual, error-prone processes.

The Williamson Central Appraisal District case study provides quantifiable evidence of the solution's effectiveness, with a 50% reduction in application processing time. This efficiency gain without additional staffing represents the exact value proposition government clients seek in today's resource-constrained environment.

From a competitive standpoint, this partnership enhances Tyler's market position against other government software providers. Tyler continues to strengthen its dominant position in property tax administration through strategic partnerships rather than just acquisitions, demonstrating a capital-efficient approach to product expansion. For government clients facing budget pressures and increasing compliance requirements, solutions that increase operational efficiency while maintaining tax fairness have become essential rather than optional investments.

One year in, the integration is helping assessor offices automate homestead exemption workflows, cut manual burden, and protect critical public funding.

CHICAGO and PLANO, Texas, June 10, 2025 /PRNewswire/ -- Property taxes make up a significant portion of government funding. Local county assessor offices are responsible for ensuring that homeowners are taxed fairly and accurately. However, with increasing complexity, limited staff, and outdated tools, keeping property tax records current is more difficult than ever. Still, tax accuracy is critically important. When homestead exemption tax breaks are misapplied or overlooked, the impact goes beyond individual taxpayers. Entire school districts and public services can suffer. This urgency is even greater today, as new compliance laws, tighter budgets, and rising workloads require more precision than ever.

Counties can maintain tax roll accuracy and fairness with less friction and greater confidence.

One year ago, Tyler Technologies, a national leader in property tax software and reassessment services, partnered with TrueRoll, a GovTech innovator offering an automated end-to-end homestead exemption management system. Their collaboration helps county assessors work more efficiently and deliver equitable outcomes for taxpayers. By integrating Tyler Technologies' trusted Computer-Assisted Mass Appraisal (CAMA) system with TrueRoll's real-time eligibility tools, the partnership gives assessors' offices a seamless way to manage exemptions within the software they already use.

TrueRoll supports assessors through two key connected workflows:

• Processing New Exemption Applications
  Each year, assessor offices handle hundreds of thousands of digital and paper homestead exemption applications. TrueRoll streamlines this process by automating intake and eligibility checks across paper and electronic channels. The result is faster processing, fewer errors, and more time for staff to focus on serving residents.
  
  
• Monitoring Existing Homesteads for Changes
  When homeowners move, rent their property, or pass away, exemptions may become invalid—but these changes often go undetected. TrueRoll continuously monitors property and residency data and alerts counties to potential changes in eligibility. This helps prevent revenue loss, ensures fair taxation, and protects residents from unexpected tax bills.

Over the past year, the partnership has evolved into a seamless, tech-enabled workflow for exemption management. TrueRoll connects with Tyler Technologies' CAMA system to support a more efficient and accurate homestead exemption process, creating a powerful, integrated solution. This connection helps keep assessor records current and consistent with property changes, while reducing manual work and minimizing administrative complexity.

"We're helping counties do more with less," said Tyler Masterson, CEO of TrueRoll. "After a year of working together, we've proven that combining our capabilities enables Tyler Technologies' CAMA customers to maintain tax roll accuracy and fairness with less friction and greater confidence."

One county already seeing sustained results is Williamson Central Appraisal District (WCAD) in Texas. Since implementing the TrueRoll and Tyler Technologies integration, WCAD has:

• Cut exemption application processing time by 50%
  
  
• Improved exemption accuracy without adding staff
  
  
• Reduced refund costs and taxpayer call volume
  
  
• Maintained compliance with evolving state legislative requirements

"Our team is more caught up than they have been in years. TrueRoll's automated vetting and monitoring helps us keep our data clean and up-to-date, increasing morale in the department." - Jessica Miller, Director of Operations, Williamson Central Appraisal District

As the partnership enters its second year, Tyler Technologies and TrueRoll remain focused on helping assessor offices modernize operations, expand capacity, and support fair and equitable taxation.

To learn more, explore Williamson County's success in this case study.

For inquiries or to schedule an interview, contact TrueRoll Marketing at marketing@trueroll.io.

About TrueRoll

TrueRoll is the only platform designed to simplify the full lifecycle of homestead benefits—from application to removal. Recognized on GovTech's Top 100 list of companies driving change in the public sector for five consecutive years, TrueRoll combines advanced technology with expert services to automate processes, ensure compliance, and protect communities. Trusted by counties nationwide, TrueRoll delivers unmatched accuracy, efficiency, and transparency for end-to-end homestead administration. Discover more at trueroll.io. Follow TrueRoll on LinkedIn.

About Tyler Technologies, Inc.

Tyler Technologies (NYSE: TYL) is a leading provider of integrated software and technology services for the public sector. Tyler's end-to-end solutions empower local, state, and federal government entities to operate efficiently and transparently with residents and each other. By connecting data and processes across disparate systems, Tyler's solutions transform how clients turn actionable insights into opportunities and solutions for their communities. Tyler has more than 45,000 successful installations across 13,000 locations, with clients in all 50 states, Canada, the Caribbean, Australia, and other international locations. Tyler has been recognized numerous times for growth and innovation, including on Government Technology's GovTech 100 list. More information about Tyler Technologies, an S&P 500 company headquartered in Plano, Texas, can be found at tylertech.com.

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SOURCE TrueRoll

FAQ

What benefits has Tyler Technologies' partnership with TrueRoll delivered for county assessors?

The partnership has enabled 50% faster exemption processing, improved accuracy without additional staff, reduced refund costs and call volumes, and helped maintain compliance with state requirements.

How does the Tyler Technologies (TYL) and TrueRoll integration improve property tax assessment?

The integration combines Tyler's CAMA system with TrueRoll's automated tools to streamline exemption application processing and monitor existing homesteads for eligibility changes, reducing manual work and improving accuracy.

What specific results has Williamson Central Appraisal District achieved with the Tyler-TrueRoll integration?

WCAD has cut exemption processing time by 50%, improved accuracy without adding staff, reduced refund costs and taxpayer calls, and maintained compliance with state requirements.

How does TrueRoll's system help monitor homestead exemption eligibility?

TrueRoll continuously monitors property and residency data, automatically alerting counties to potential changes in eligibility when homeowners move, rent their property, or pass away.

What are the two main workflows supported by the Tyler Technologies-TrueRoll integration?

The integration supports processing new exemption applications through automated intake and eligibility checks, and monitoring existing homesteads for changes that may affect exemption validity.