United Community earns 11th J.D. Power Award in the last 16 years, Ranking #1 for Retail Banking Customer Satisfaction in the Southeast, plus #1 in Trust and People

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United Community has secured its 11th J.D. Power Award for Retail Banking Customer Satisfaction in the Southeast region, marking a significant achievement in the 2025 U.S. Retail Banking Satisfaction Study. The bank also ranked #1 in both Trust and People categories.

The comprehensive study, based on feedback from 109,724 retail banking customers across 150+ major U.S. banks, highlights United Community's excellence in delivering customer-focused banking services. Chairman and CEO Lynn Harton emphasized the company's commitment to building genuine customer relationships and providing a combination of advanced technology with personalized service.

This recognition reinforces United Community's position as a leading financial institution in the Southeast, demonstrating consistent excellence in customer satisfaction over the past 16 years.

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GREENVILLE, S.C., March 27, 2025 /PRNewswire/ -- United Community has once again been named #1 for Retail Banking Customer Satisfaction in the Southeast by the prestigious J.D. Power 2025 U.S. Retail Banking Satisfaction Study. Additionally, J.D. Power ranked United Community #1 in Trust and #1 in People.

"Seeing our customers rate us again as #1 in Customer Satisfaction in the Southeast region is a tremendous honor," said Lynn Harton, Chairman and CEO of United Community. "This recognition comes directly from the people we serve every day, which makes it especially valuable. I'm proud of our team — they're the ones who build genuine relationships with customers and truly care about helping them succeed. That's what banking should be about, and it's gratifying to see that approach connecting with so many people throughout the Southeast."

The J.D. Power U.S. Retail Banking Satisfaction Study is the longest-running and most comprehensive study of the retail banking industry, analyzing consumer satisfaction with their primary financial institutions.

United was recognized for its industry-leading performance, excelling in several key areas, including Trust and People.

"We take great pride in providing our customers with an award-winning banking experience that combines the latest technology with the personal service they expect and deserve," said Harton. "As we continue to adapt to evolving customer needs, we remain dedicated to delivering a best-in-class banking experience that makes a meaningful difference in the lives of our customers."

The 2025 study is based on responses from 109,724 retail banking customers belonging to more than 150 of the largest banks in the U.S. regarding their experiences with their retail bank.

For more information about the U.S. Retail Banking Satisfaction Study, visit: https://www.jdpower.com/business/retail-banking-study-1

About United Community Banks, Inc.:
United Community Banks, Inc. (NYSE: UCB) is the financial holding company for United Community, a top 100 U.S. financial institution that is committed to improving the financial health and well-being of its customers and the communities it serves. United Community provides a full range of banking, wealth management and mortgage services. As of December 31, 2024, United Community Banks, Inc. had $27.7 billion in assets, 199 offices across Alabama, Florida, Georgia, North Carolina, South Carolina and Tennessee, as well as a national SBA lending franchise and a national equipment lending subsidiary. In 2025, United Community became an 11-time winner of J.D. Power's award for the best customer satisfaction among consumer banks in the Southeast region and was recognized as the most trusted bank in the Southeast. Additionally, United was named by American Banker as one of the "Best Banks to Work For" for the eighth consecutive year. In 2025, United was also recognized in the Greenwich Best Bank awards for the ninth consecutive year, receiving five awards that included national honors for overall satisfaction for middle market banking in the U.S. Forbes has also consistently listed United Community as one of the World's Best Banks and one of America's Best Banks. Additional information about United can be found at ucbi.com.

About J.D. Power:

J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 55 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

J.D. Power has offices in North America, Europe, and Asia Pacific. To learn more about the company's business offerings, visit JDPower.com/business. The J.D. Power auto-shopping tool can be found at JDPower.com.

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SOURCE United Community Bank

FAQ

How many J.D. Power Awards has United Community won in retail banking satisfaction?

United Community has won 11 J.D. Power Awards for Retail Banking Customer Satisfaction in the Southeast over the last 16 years.

What specific categories did United Community rank #1 in the 2025 J.D. Power study?

United Community ranked #1 in three categories: Retail Banking Customer Satisfaction in the Southeast, Trust, and People.

How many customers participated in the 2025 J.D. Power Retail Banking Satisfaction Study?

The 2025 study included responses from 109,724 retail banking customers from over 150 of the largest U.S. banks.

What is United Community's approach to customer service according to CEO Lynn Harton?

United Community focuses on building genuine relationships with customers, combining latest technology with personal service to help customers succeed.

What makes the J.D. Power U.S. Retail Banking Satisfaction Study significant?

It is the longest-running and most comprehensive study of the retail banking industry, analyzing consumer satisfaction with their primary financial institutions.