Strong Client Trust and AI-Enabled Solutions Earn HDI Recertification for Unisys Global Service Desk

Unisys (NYSE: UIS) earned biannual recertification of its Global Service Desk from HDI on April 6, 2026, achieving a 3.7/4 performance and maturity rating and outperforming the industry benchmark by 30%.

Rhea-AI Summary

Unisys (NYSE: UIS) earned biannual recertification of its Global Service Desk from HDI on April 6, 2026, achieving a 3.7/4 performance and maturity rating and outperforming the industry benchmark by 30%. The audit highlighted AI, automation, knowledge management, client retention, and consistent global delivery.

HDI praised Unisys' Service Experience Accelerator, long client tenures (average 23 years), strong Net Promoter Score, and employee development programs as drivers of service quality and customer loyalty.

Positive

• Performance rating 3.7/4 on HDI audit
• Service desk 30% above industry benchmark
• Top-client average tenure of 23 years
• Biannual HDI recertification (first certified 2022)

Negative

• None.

Argus Apr 6 session

+0.49% close to close Open Argus

Details

News Market Reaction – UIS

In the Apr 6 session, UIS gained 0.49%, reflecting a mild positive market reaction.

Data tracked by StockTitan Argus on the day of publication.

Market Context

This announcement underscores continued validation of Unisys’s AI-enabled Global Service Desk, with ...

Analysis

This announcement underscores continued validation of Unisys’s AI-enabled Global Service Desk, with HDI recertification, a 3.7/4 maturity score and performance 30% above industry benchmarks. The company highlights long client tenures of 23 years and strong Net Promoter Scores, reinforcing loyalty rather than near-term financial changes. Set against a share price 66.01% below the 52-week high and below the 200-day MA, investors may watch how future earnings and contract wins translate these operational strengths into financial results.

Key Figures

Performance vs benchmark: 30% HDI rating: 3.7 / 4 Client tenure: 23 years +5 more

Performance vs benchmark

30%

Service desk performance outpaces industry benchmark by 30%

HDI rating

3.7 / 4

Overall performance and maturity rating in HDI recertification audit

Client tenure

23 years

Average tenure among top Unisys Global Service Desk clients

Service coverage

24/7

Service Desk agents provide round-the-clock IT support

Initial HDI certification

2022

Year Unisys Global Service Desk was first certified by HDI

Prior recertification

2024

Year of previous HDI recertification for Global Service Desk

Thought leader count

3

Consecutive years Patrycja Sobera named an HDI Top 25 Thought Leader

52-week high discount

66.01%

UIS trades 66.01% below its 52-week high before this news

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24h Move is the share-price change in the day after each event; other market factors may also have contributed.

Key Terms

agentic ai-enabled service desk, hdi's it support center certification, net promoter score, experience-level agreements

4 terms

agentic ai-enabled service desk technical

"demonstrating how its agentic AI-enabled service desk powers a performance..."

An agentic AI-enabled service desk is a customer- or employee-facing support system that uses artificial intelligence to act autonomously—taking initiative, making routine decisions, and completing tasks without constant human direction. For investors, it matters because this technology can speed problem resolution, cut labor costs, and scale support like a self-operating help desk, while also introducing operational and compliance risks if the AI makes errors or unpredictable choices.

hdi's it support center certification regulatory

"recertification of its Global Service Desk through HDI's IT Support Center Certification..."

HDI's IT Support Center Certification is a formal recognition given by HDI after an independent assessment and regular audits show an IT support team follows proven practices for staffing, processes, tools and customer care. Like a restaurant health inspection for a service operation, the certification signals more predictable performance, fewer service disruptions and higher customer satisfaction—traits that can reduce operating costs, limit customer churn and support steadier revenue for investors.

net promoter score financial

"The company also has an exceptional Net Promoter Score, reflecting strong customer loyalty..."

Net Promoter Score (NPS) is a single-number measure of customer loyalty based on asking customers how likely they are to recommend a company’s product or service to others; responses are grouped and converted to a score from -100 to +100. It matters to investors because a high NPS suggests strong customer satisfaction, lower churn and more organic growth through word-of-mouth—like a reputation score that can predict future sales and brand resilience.

experience-level agreements technical

"supported by experience-level agreements that set the foundation for exceptional service..."

Experience-level agreements are formal promises that specify the minimum quality of a customer or user experience a company will deliver—such as response times, uptime, or satisfaction scores—often tied to contracts or service tiers. For investors, they matter because they convert abstract customer happiness into measurable commitments that can affect churn, revenue predictability and legal or financial penalties, much like a landlord promising certain apartment conditions to tenants.

AI-generated analysis. How Rhea-AI works. Not financial advice.

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A proven blend of technology and human expertise powers unmatched customer loyalty and operational efficiency for Unisys

BLUE BELL, Pa., April 6, 2026 /PRNewswire/ -- Unisys (NYSE: UIS) has achieved biannual recertification of its Global Service Desk through HDI's IT Support Center Certification program, demonstrating how its agentic AI-enabled service desk powers a performance that outpaces the industry benchmark by 30%. Achieving an overall performance and maturity rating of 3.7 out of 4, the HDI audit commended Unisys for its strategic investments in AI, automation and knowledge management solutions that drive tangible improvements in service quality and operational efficiency.

HDI is the leading organization dedicated to elevating technical support and service management across enterprises. The HDI Support Center Certification is based on an internationally recognized standard for best practices in IT support and provides global validation for organizations operating efficient and effective support divisions that drive increased customer satisfaction and retention.

"Earning this recertification reflects the dedication of our Service Desk agents, who work 24/7 year-round to deliver seamless, human-first IT support," said Patrycja Sobera, senior vice president and general manager, Digital Workplace Solutions, Unisys. "Our approach is driven by a blend of modernization and operational excellence and is supported by experience-level agreements that set the foundation for exceptional service delivery. It's this combination that distinguishes our Service Desk in the market and reinforces our lasting client partnerships."

Key Unisys highlights from HDI's recertification audit include:

• Advanced AI-enabled operations: Through its Service Experience Accelerator technology, Unisys implements automation and intelligent workflows that optimize IT service delivery.
• Industry-leading client retention: Unisys has an average tenure of 23 years among top clients, demonstrating long-term trust and satisfaction. The company also has an exceptional Net Promoter Score, reflecting strong customer loyalty and high-quality support experiences.
• Global delivery consistency: The company provides a mature support service with unified service quality across regions and leads the industry shift toward experience‑based service delivery through customer-driven journey programs and experience-level service agreements.
• Employee engagement and satisfaction: Supported by robust development programs and consistent management practices, the company maintains strong employee engagement, fostering a motivated and committed workforce.

Unisys was first certified by HDI in 2022 and recertified in 2024. Patrycja Sobera was also recently named one of HDI's Top 25 Thought Leaders for 2026, marking her third consecutive year on the list.

To learn more about the global service desk solution from Unisys, click here.

About Unisys
Unisys is a global technology solutions company that powers breakthroughs for the world's leading organizations. Our solutions – cloud, AI, digital workplace, applications and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what's possible for more than 150 years, visit unisys.com and follow us on LinkedIn.

RELEASE NO.: 0406/10045
Unisys and other Unisys products and services mentioned herein, as well as their respective logos, are trademarks or registered trademarks of Unisys Corporation. Any other brand or product referenced herein is acknowledged to be a trademark or registered trademark of its respective holder.
UIS-C

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SOURCE Unisys Corporation

FAQ

AI-generated questions and answers. How Rhea-AI works. Not financial advice.

What did Unisys (UIS) achieve with the April 6, 2026 HDI recertification?

Unisys secured HDI biannual recertification with a 3.7/4 rating and a performance advantage of 30%. According to the company, the audit credits AI, automation, knowledge management, and consistent global delivery for improved service quality and client retention.

How does Unisys say its AI drives the Global Service Desk (UIS)?

Unisys attributes improved operations to its Service Experience Accelerator, which automates workflows and enhances agent efficiency. According to the company, this AI-enabled approach optimizes ticket handling, reduces manual steps, and supports higher customer satisfaction.

What client-retention metrics did Unisys cite in the HDI recertification (UIS)?

Unisys reported an average top-client tenure of 23 years and a strong Net Promoter Score, signaling sustained loyalty. According to the company, these metrics reflect long-term trust and high-quality support experiences from the Global Service Desk.

Does the HDI audit report mention global consistency for Unisys service delivery (UIS)?

Yes. The HDI recertification highlights unified service quality across regions and experience-level service agreements. According to the company, these measures standardize delivery, enabling consistent customer journeys worldwide.

How often has Unisys (UIS) been certified by HDI and when were prior certifications?

Unisys was first certified in 2022 and recertified in 2024 before the 2026 biannual recertification. According to the company, this recurring validation reflects ongoing adherence to HDI support center best practices.

What operational or workforce strengths did Unisys highlight in the HDI recertification (UIS)?

Unisys emphasized strong employee engagement, development programs, and consistent management practices that support a motivated workforce. According to the company, these elements contribute to reliable 24/7 human-first IT support and service excellence.