Unisys Named a Global Leader in 2026 ISG Provider Lens® Agentic AI Development and Deployment Services Report
Unisys earned a client experience score of 90.11 in ISG's Star of Excellence program, versus an industry average of 84.74.
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Rhea-AI Summary
Unisys (NYSE: UIS) was named a Leader in the 2026 ISG Provider Lens Agentic AI Development and Deployment Services Report. The company advanced from Market Challenger to Leader in the new Midsize providers quadrant.
The assessment highlighted agents designed for defined operational tasks, integration with enterprise technology systems, human oversight and governance controls. Unisys also earned a 90.11 client experience score in ISG's Star of Excellence program, compared with an industry average of 84.74, placing it among the top three providers globally.
Key Figures
- Client experience score
- 90.11; industry average 84.74
- ISG Star of Excellence; Unisys placed among the top three providers globally
Key Terms
it service management technical
observability technical
AI-generated analysis. How Rhea-AI works. Not financial advice.
Company advances from Market Challenger to Leader in the new Midsize providers quadrant
"As organizations work to separate AI hype from real business impact, they're looking for partners that can help them operationalize agentic AI with confidence," said Chris Bennett, vice president, Global AI Practice, Unisys. "We're proud that this recognition reflects our proven ability to deliver agentic AI solutions that generate measurable outcomes while meeting enterprise requirements for security, governance and scale."
ISG defines Leaders as providers with a comprehensive portfolio of products and services, a strong market presence and competitive strategies that position them to win business.
Key strengths cited in the report include:
- Scoped agent engineering: Unisys designs agents around discrete operational responsibilities with governed handoffs across analysis, validation, and reporting functions, supporting greater control and accountability throughout agent-driven workflows.
- Operations-native orchestration: Unisys connects agentic AI capabilities with IT service management, observability, infrastructure and application management platforms, enabling controlled execution across enterprise systems.
- Human-digital labor model: Unisys combines autonomous agent execution with human oversight, enabling agents to perform bounded analysis, remediation and workflow activities while reserving critical decision-making for human experts.
- Enterprise-ready governance and scalability: Unisys deploys agentic AI with governance, security and operational controls designed to support responsible adoption across complex enterprise environments.
- Strong client experience: Unisys earned a client experience score of 90.11 in ISG's Star of Excellence program, compared with an industry average of 84.74, placing it among the top three providers globally.
"Unisys operationalizes agentic AI as governed digital labor within enterprise technology services, combining scoped agent responsibilities, orchestration, human controls and systems integration to move AI from recommendations toward governed action," said Gowtham Kumar Sampath, principal analyst, ISG.
Learn more about the 2026 ISG Provider Lens® Agentic AI Development and Deployment Services report.
For additional insights on how organizations are integrating agentic AI into their environments, explore the global "Unisys AI & Cloud Insights Report 2026: The Benchmarks, the Gaps, and What to Do Next."
About Unisys
Unisys is a global technology solutions company that powers breakthroughs for the world's leading organizations. Our solutions – cloud, AI, digital workplace, applications and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what's possible for more than 150 years, visit unisys.com and follow us on LinkedIn.
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SOURCE Unisys Corporation