Frontier Airlines Introduces Cancel for Any Reason Product Powered by HTS (Hopper Technology Solutions)
Frontier adds an HTS-powered cancellation option letting customers choose refund levels when canceling up to 24 hours before departure.
Rhea-AI Summary
Frontier Airlines (ULCC) launched a new Cancel for Any Reason product powered by HTS (Hopper Technology Solutions), offering greater booking flexibility for travelers.
Available on FlyFrontier.com and the Frontier mobile app, the option lets customers cancel trips up to 24 hours before departure and receive up to a full refund, based on the refund level selected. The service, part of Frontier's expanding partnership with HTS, complements HTS' Disruption Assistance for Any Reason and features easy cancellation and quick refunds to the original form of payment.
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Key Figures
- Cancellation deadline
- 24 hours before departure
- Cancel for Any Reason product
- Refund
- Up to a full refund
- Depending on the refund option selected
- Customer satisfaction rating
- 9/10
- HTS Disruption Assistance for Any Reason product
AI-generated analysis. How Rhea-AI works. Not financial advice.
HTS' Cancel for Any Reason product lets consumers book with confidence knowing they can cancel up to 24 hours prior to departure and receive a refund
HTS' AI-powered Cancel for Any Reason product gives travelers the option to choose their preferred level of refundability. It is the latest addition to Frontier's suite of flexibility features offered through its expanding partnership with HTS, which also includes HTS' Disruption Assistance for Any Reason.
"Giving customers more choice and flexibility is an important part of how we're improving the Frontier experience," said Bobby Schroeter, Chief Commercial Officer, Frontier Airlines. "Cancel for Any Reason makes it easier to book with confidence, knowing that if plans change, customers have a simple and convenient option available to them."
"Today's travelers want the freedom to change their minds and their travel plans. Frontier is setting the standard for customer-centric flexibility solutions by offering both Disruption Assistance for Any Reason and Cancel for Any Reason powered by HTS," said Ella Alkalay Schreiber, SVP & GM of Fintech at HTS (Hopper Technology Solutions).
The service will be available on both FlyFrontier.com and Frontier's mobile app. Customers are presented with the option to purchase during the booking process. The offering also includes easy cancellation and a quick refund turnaround to the original form of payment.
Cancel for Any Reason is the latest addition to Frontier's growing suite of flexibility options powered by HTS. Customers can select the level of refundability that best fits their needs during booking. The launch builds on Frontier's Disruption Assistance for Any Reason product, which provides travelers with real-time options when unexpected disruptions occur and has achieved a 9/10 customer satisfaction rating.
ABOUT HTS
HTS, the B2B division of global travel platform Hopper, uses its data advantage and AI-driven travel technology to help partners address modern traveler needs. The company has developed several unique fintech ancillaries that address everything from pricing volatility to trip disruptions. Working with the world's leading banks, airlines and travel providers, HTS supercharges its partners' direct channels with its travel fintech, AI, and e-commerce products. To find out more about HTS, visit hts.hopper.com.
ABOUT FRONTIER AIRLINES
Frontier Airlines, Inc. (Nasdaq: ULCC) is a value-focused airline operating one of the youngest and most fuel-efficient fleets in North America. With a growing network and continued investment in product upgrades, including the introduction of First Class seating, Starlink WiFi and enhanced loyalty benefits, Frontier is giving customers more comfort, flexibility, and rewards while maintaining low fares.
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SOURCE HTS (Hopper Technology Solutions)
FAQ
AI-generated questions and answers. How Rhea-AI works. Not financial advice.
How can customers purchase Frontier's Cancel for Any Reason option?
The Cancel for Any Reason product is offered during the booking process on both FlyFrontier.com and the Frontier mobile app, where customers can add it to their trip.
What flexibility does the Cancel for Any Reason product provide?
Customers can cancel their trip up to 24 hours before departure and receive up to a full refund, depending on the refundability level they select, with refunds issued back to the original form of payment.
How does this new product relate to Frontier's Disruption Assistance for Any Reason?
Cancel for Any Reason is described as the latest addition to Frontier's flexibility options powered by HTS and builds on the existing Disruption Assistance for Any Reason product, which provides real-time options during unexpected disruptions and has a reported 9/10 customer satisfaction rating.