Urgently Announces Second Quarter 2025 Financial Results
Urgently (NASDAQ: ULY), a digital roadside assistance technology provider, reported its Q2 2025 financial results. The company achieved revenue of $31.7 million (down 8% YoY) with a gross margin of 25% (up from 21% YoY). Notable improvements include a 74% reduction in GAAP operating loss to $2.2 million and a 97% reduction in non-GAAP operating loss to $0.2 million.
The company completed 191,000 dispatches in Q2 and maintained a strong consumer satisfaction score of 4.7/5. Urgently also launched SPARK, its new AI-powered market analyzer for optimizing service provider performance. Year-to-date, the company reported revenue of $63.0 million with continued operational efficiency improvements.
Urgently (NASDAQ: ULY), fornitore di tecnologia per assistenza stradale digitale, ha comunicato i risultati finanziari del 2° trimestre 2025. L'azienda ha registrato ricavi per $31,7 milioni (in calo dell'8% su base annua) con un margine lordo del 25% (rispetto al 21% dell'anno precedente). Tra i miglioramenti più rilevanti figurano una riduzione del 74% della perdita operativa GAAP, scesa a $2,2 milioni, e una riduzione del 97% della perdita operativa non‑GAAP, scesa a $0,2 milioni.
Nel trimestre sono stati completati 191.000 interventi e l'azienda ha mantenuto un solido indice di soddisfazione dei clienti di 4,7/5. Urgently ha inoltre lanciato SPARK, il nuovo analizzatore di mercato basato su IA per ottimizzare le prestazioni dei fornitori di servizio. Da inizio anno i ricavi ammontano a $63,0 milioni, con continui miglioramenti nell'efficienza operativa.
Urgently (NASDAQ: ULY), proveedor de tecnología para asistencia en carretera digital, publicó sus resultados financieros del 2T 2025. La compañía alcanzó ingresos de $31.7 millones (una caída del 8% interanual) con un margen bruto del 25% (por encima del 21% del año anterior). Entre las mejoras destacadas se incluyen una reducción del 74% en la pérdida operativa GAAP hasta $2.2 millones y una reducción del 97% en la pérdida operativa non‑GAAP hasta $0.2 millones.
En el trimestre completó 191,000 despachos y mantuvo una sólida calificación de satisfacción del consumidor de 4.7/5. Urgently también lanzó SPARK, su nuevo analizador de mercado impulsado por IA para optimizar el rendimiento de los proveedores de servicio. En lo que va del año reportó ingresos de $63.0 millones y continuas mejoras en la eficiencia operativa.
Urgently (NASDAQ: ULY)는 디지털 긴급출동 지원 기술 제공업체로 2025년 2분기 실적을 발표했습니다. 회사는 매출 $31.7백만(전년 대비 8% 감소)을 기록했으며, 총이익률 25%(전년 21%에서 상승)를 달성했습니다. 주요 개선사항으로는 GAAP 영업손실이 74% 감소해 $2.2백만으로 줄었고, non-GAAP 영업손실은 97% 감소해 $0.2백만에 그쳤습니다.
2분기에 191,000건의 출동을 완료했고 고객 만족도 4.7/5를 유지했습니다. 또한 Urgently는 서비스 공급자의 성과를 최적화하기 위한 AI 기반의 신규 시장 분석 도구 SPARK를 출시했습니다. 연초 이후 누적 매출은 $63.0백만이며 운영 효율성은 계속 개선되고 있습니다.
Urgently (NASDAQ: ULY), fournisseur de technologies d'assistance routière digitale, a publié ses résultats financiers du 2e trimestre 2025. La société a réalisé un chiffre d'affaires de 31,7 M$ (en baisse de 8% en glissement annuel) avec une marge brute de 25% (contre 21% l'an passé). Parmi les améliorations notables figurent une réduction de 74% de la perte d'exploitation GAAP à 2,2 M$ et une réduction de 97% de la perte d'exploitation non‑GAAP à 0,2 M$.
Au cours du trimestre, la société a réalisé 191 000 interventions et maintenu une solide note de satisfaction client de 4,7/5. Urgently a également lancé SPARK, son nouvel analyseur de marché propulsé par l'IA pour optimiser les performances des prestataires. Depuis le début de l'année, le chiffre d'affaires s'élève à 63,0 M$ et l'efficacité opérationnelle continue de s'améliorer.
Urgently (NASDAQ: ULY), ein Anbieter digitaler Pannenhilfe-Technologie, legte seine Finanzergebnisse für das 2. Quartal 2025 vor. Das Unternehmen erzielte Umsatzerlöse von $31,7 Mio. (minus 8% gegenüber dem Vorjahr) bei einer Bruttomarge von 25% (vorher 21%). Bemerkenswerte Verbesserungen sind eine Reduzierung des GAAP‑Betriebsverlusts um 74% auf $2,2 Mio. sowie eine Reduzierung des Non‑GAAP‑Betriebsverlusts um 97% auf $0,2 Mio.
Im Quartal wurden 191.000 Einsätze abgeschlossen und eine starke Kundenzufriedenheit von 4,7/5 aufrechterhalten. Urgently brachte zudem SPARK auf den Markt, einen neuen KI‑gestützten Marktanalyse‑Tool zur Optimierung der Dienstleister‑Performance. Seit Jahresbeginn liegen die Umsätze bei $63,0 Mio. und die operative Effizienz verbessert sich weiter.
- Gross margin improved to 25% from 21% year-over-year
- GAAP operating loss reduced by 74% to $2.2 million
- Non-GAAP operating loss improved by 97% to $0.2 million
- Operating expenses reduced by 36% year-over-year
- High consumer satisfaction score of 4.7 out of 5 stars
- Launch of AI-powered SPARK platform for service optimization
- Revenue declined 8% year-over-year to $31.7 million
- Year-to-date revenue down 16% to $63.0 million
- Year-to-date gross profit decreased 5% year-over-year
Insights
Urgently shows significant operating loss improvement despite revenue decline, making strong progress toward profitability with 97% reduction in non-GAAP operating loss.
Urgently's Q2 results present a mixed but improving financial picture. While revenue declined
The most impressive aspect is the dramatic reduction in losses. GAAP operating loss improved
The cost discipline is evident in the
The sequential revenue growth from Q1 to Q2 2025 indicates stabilization and potential turnaround in the business trajectory. With approximately 191,000 dispatches completed and high customer satisfaction scores of 4.7/5, the company maintains strong service quality while optimizing operations. The launch of their AI-powered SPARK market analyzer represents ongoing investment in technology to further improve service provider performance and operational efficiency.
Achieves Revenue and Gross Margin in Line With Expectations
ASHBURN, Va., Aug. 12, 2025 (GLOBE NEWSWIRE) -- Urgent.ly Inc. (Nasdaq: ULY) (“Urgently”), a U.S.-based leading provider of digital roadside and mobility assistance technology and services, today reported financial results for the second quarter ended June 30, 2025.
“We are very pleased to report sequential quarterly revenue growth for the second quarter of 2025 compared to the first quarter of 2025. We also delivered a reduction in GAAP operating loss and non-GAAP operating loss ahead of our expectations, as we continue to make progress towards positive cash flow,” said Matt Booth, CEO of Urgently. “Our digitally native platform, which leverages A.I. and machine learning, has given us substantial operating scale in the market by creating predictive models to enhance performance for customer partners using temporal, spatial and network data. We believe our technology leadership and innovation is critical to our success and is reflected in the significant contract renewals, expansions, and new customers we have achieved to date, as well as in our exceptional customer satisfaction scores.”
Second Quarter 2025 Updates:
- Revenue of
$31.7 million , a decrease of8% year over year. - Gross profit of
$7.9 million , an increase of8% year over year. - Gross margin of
25% compared to21% in the prior year period. - GAAP operating expenses of
$10.1 million , an improvement of36% , compared to$15.7 million in the prior year period. - Non-GAAP operating expenses of
$8.1 million , an improvement of40% , compared to$13.5 million in the prior year period. - GAAP operating loss of
$2.2 million compared to$8.3 million in the prior year period, an improvement of74% . - Non-GAAP operating loss of
$0.2 million , an improvement of97% , compared to$6.2 million in the prior year period. - Approximately 191,000 dispatches completed.
- Consumer satisfaction score of 4.7 out of 5 stars.
- Launch of SPARK, Urgently’s proprietary AI-powered market analyzer designed to elevate service performance across key urban markets. SPARK leverages real-time and historical data to identify top-performing service providers and optimize their operational zones.
Second Quarter Year-to-Date 2025 Updates:
- Revenue of
$63.0 million , a decrease of16% year over year. - Gross profit of
$15.9 million , a decrease of5% year over year. - Gross margin of
25% compared to22% in the prior year period. - GAAP operating expenses of
$20.5 million , an improvement of38% , compared to$33.4 million in the prior year period. - Non-GAAP operating expenses of
$16.5 million , an improvement of41% , compared to$28.0 million in the prior year period. - GAAP operating loss of
$4.6 million compared to$16.7 million in the prior year period, an improvement of72% . - Non-GAAP operating loss of
$0.6 million , an improvement of95% , compared to$11.3 million in the prior year period. - Approximately 380,000 dispatches completed.
- Consumer satisfaction score of 4.6 out of 5 stars.
Earnings Conference Call
Urgently will host a conference call to discuss the second quarter 2025 financial results on August 12, 2025 at 5:00 p.m. Eastern Time. The conference call can be accessed live over the phone by dialing 1-877-317-6789 (USA) or 1-412-317-6789 (International). The replay will be available via webcast through Urgently’s Investor Relations website at https://investors.geturgently.com.
About Urgently
Urgently is focused on helping everyone move safely, without disruption, by safeguarding drivers, promptly assisting their journey, and employing technology to proactively avert possible issues. The company’s digitally native software platform combines location-based services, real-time data, AI and machine-to-machine communication to power roadside assistance solutions for leading brands across automotive, insurance, telematics and other transportation-focused verticals. Urgently fulfills the demand for connected roadside assistance services, enabling its partners to deliver exceptional user experiences that drive high customer satisfaction and loyalty, by delivering innovative, transparent and exceptional connected mobility assistance experiences on a global scale. For more information, visit www.geturgently.com.
For media and investment inquiries, please contact:
Press: media@geturgently.com
Investor Relations: investorrelations@geturgently.com
Non-GAAP Financial Measures
In addition to our financial information presented in accordance with GAAP, we believe Non-GAAP Operating Expenses and Non-GAAP Operating Loss are useful to investors in evaluating our operating performance. We use the non-GAAP financial measures to evaluate our ongoing operations and for internal planning and forecasting purposes. We believe that the non-GAAP financial measures, when taken together with the corresponding GAAP financial measures, may be helpful to investors because they provide consistency and comparability with past financial performance and meaningful supplemental information regarding our performance by excluding certain items that may not be indicative of our business, results of operations, or outlook. The non-GAAP financial measures are presented for supplemental informational purposes only, have limitations as analytical tools, and should not be considered in isolation or as a substitute for financial information presented in accordance with GAAP and may be different from similarly-titled non-GAAP financial measures used by other companies. In addition, other companies, including companies in our industry, may calculate similarly-titled non-GAAP financial measures differently or may use other measures to evaluate their performance, which could reduce the usefulness of the non-GAAP financial measures presented herein as a tool for comparison.
A reconciliation is provided below for each of the non-GAAP financial measures to the most directly comparable financial measure stated in accordance with GAAP. Investors are encouraged to review the related GAAP financial measures and the reconciliation of the non-GAAP financial measures to our most directly comparable GAAP financial measures, and not to rely on any single financial measure to evaluate our business. We define Non-GAAP Operating Expenses as operating expenses, excluding depreciation and amortization expense, stock-based compensation expense, and non-recurring charges (or income) such as transaction and restructuring costs. We define Non-GAAP Operating Loss as operating loss, excluding depreciation and amortization expense, stock-based compensation expense, and non-recurring charges (or income) such as transaction and restructuring costs.
For a discussion of Non-GAAP Operating Expenses and Non-GAAP Operating Loss, please see the section titled “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in Urgently’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2025, which will be filed with the Securities and Exchange Commission (the “SEC”) by August 14, 2025.
Forward Looking Statements
This press release contains or may contain “forward-looking statements” within the meaning of the Securities Act of 1933, as amended, and Section 21E of the Exchange Act of 1934, as amended, which statements involve substantial risks and uncertainties. Forward-looking statements generally relate to future events or Urgently’s future financial or operating performance. Such statements are based upon current plans, estimates and expectations of management of Urgently in light of historical results and trends, current conditions and potential future developments, and are subject to various risks and uncertainties that could cause actual results to differ materially from such statements. The inclusion of forward-looking statements should not be regarded as a representation that such plans, estimates and expectations will be achieved. Forward-looking terms such as “may,” “will,” “could,” “should,” “would,” “plan,” “potential,” “intend,” “anticipate,” “project,” “predict,” “target,” “believe,” “continue,” “estimate” or “expect” or the negative of these words or other words, terms and phrases of similar nature are often intended to identify forward-looking statements, although not all forward-looking statements contain these identifying words. All statements, other than historical facts, are forward-looking statements.
There are a significant number of factors that could cause actual results to differ materially from statements made in this press release and our earnings call, including but not limited to: risks associated with our ability to raise funds through future financings and the sufficiency of our cash and cash equivalents to meet our liquidity needs; our history of losses; our limited operating history; our ability to service our debt, comply with our debt agreements and refinance our obligations under such agreements, including by successfully deploying the capital from the revolving credit facility and repaying our new and existing debt facilities; our ability to refinance our existing debt facilities or enter into a new debt facility; our ability to reduce our operating expenses and, in the long term, bring operating expense fluctuations into alignment with targeted investments in growth; our ability to retain customers and expand existing customers’ use of our platform; our ability to attract new customers; our ability to expand into new solutions, technologies and geographic regions; our ability to adequately forecast consumer demand and optimize our network of service providers; our ability to compete in the markets in which we participate; our ability to comply with laws and regulations applicable to our business; our ability to continue as a going concern; our ability to develop and maintain an effective system of internal controls and procedures and accurately report our financial results in a timely manner; our ability to maintain the listing of our common stock on the Nasdaq Stock Market LLC; and expectations regarding the impact of weather events, natural disasters or health epidemics on our business. Our actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to, risks detailed in our filings with the SEC, including in our annual report on Form 10-K for the year ended December 31, 2024, which was filed with the SEC on March 14, 2025, as amended by our annual report on Form 10-K/A, which was filed with the SEC on April 17, 2025, our quarterly reports on Form 10-Q, and other filings and reports that we may file from time to time with the SEC. Forward-looking statements represent our beliefs and assumptions only as of the date of this press release. We disclaim any obligation to update forward-looking statements.
Consolidated Balance Sheets
(in thousands)
(unaudited)
| June 30, 2025 | December 31, 2024 | ||||||
| Assets | |||||||
| Current assets: | |||||||
| Cash and cash equivalents | $ | 4,830 | $ | 14,179 | |||
| Accounts receivable, net | 19,873 | 22,890 | |||||
| Prepaid expenses and other current assets | 2,206 | 3,687 | |||||
| Total current assets | 26,909 | 40,756 | |||||
| Right-of-use assets | 58 | 810 | |||||
| Property, equipment and software, net | 1,442 | 1,577 | |||||
| Capitalized software costs, net | 5,943 | 4,637 | |||||
| Intangible assets, net | 3,616 | 4,396 | |||||
| Other non-current assets | 2,184 | 1,895 | |||||
| Total assets | $ | 40,152 | $ | 54,071 | |||
| Liabilities and Stockholders’ Deficit | |||||||
| Current liabilities: | |||||||
| Accounts payable | $ | 2,618 | $ | 2,900 | |||
| Accrued expenses and other current liabilities | 16,222 | 19,991 | |||||
| Current lease liabilities | 57 | 446 | |||||
| Revolving credit facility, net | 6,155 | — | |||||
| Current portion of long-term debt | 4,257 | 14,257 | |||||
| Total current liabilities | 29,309 | 37,594 | |||||
| Long-term lease liabilities | — | 466 | |||||
| Long-term debt, net | 42,270 | 39,883 | |||||
| Derivative liability | 717 | — | |||||
| Other long-term liabilities | 9,164 | 7,798 | |||||
| Total liabilities | 81,460 | 85,741 | |||||
| Stockholders’ deficit: | |||||||
| Common stock | 1 | 1 | |||||
| Additional paid-in capital | 168,583 | 167,125 | |||||
| Accumulated deficit | (209,892 | ) | (198,796 | ) | |||
| Total stockholders’ deficit | (41,308 | ) | (31,670 | ) | |||
| Total liabilities and stockholders’ deficit | $ | 40,152 | $ | 54,071 | |||
Consolidated Statements of Operations
(in thousands, except per share amounts)
(unaudited)
| Three Months Ended June 30, | Six Months Ended June 30, | ||||||||||||||
| 2025 | 2024 | 2025 | 2024 | ||||||||||||
| Revenue | $ | 31,687 | $ | 34,537 | $ | 62,959 | $ | 74,629 | |||||||
| Cost of revenue | 23,754 | 27,207 | 47,037 | 57,948 | |||||||||||
| Gross profit | 7,933 | 7,330 | 15,922 | 16,681 | |||||||||||
| Operating expenses: | |||||||||||||||
| Research and development | 1,682 | 3,797 | 3,650 | 8,040 | |||||||||||
| Sales and marketing | 692 | 1,616 | 1,395 | 3,635 | |||||||||||
| Operations and support | 2,339 | 3,572 | 4,750 | 7,893 | |||||||||||
| General and administrative | 4,294 | 5,581 | 8,662 | 11,595 | |||||||||||
| Depreciation and amortization | 1,079 | 1,104 | 2,065 | 2,206 | |||||||||||
| Total operating expenses | 10,086 | 15,670 | 20,522 | 33,369 | |||||||||||
| Operating loss | (2,153 | ) | (8,340 | ) | (4,600 | ) | (16,688 | ) | |||||||
| Other income (expense), net: | |||||||||||||||
| Interest expense, net | (3,290 | ) | (3,345 | ) | (6,567 | ) | (7,134 | ) | |||||||
| Change in fair value of derivative liability | (246 | ) | — | (209 | ) | — | |||||||||
| Change in fair value of accrued purchase consideration | (92 | ) | 102 | (15 | ) | 923 | |||||||||
| Loss on debt extinguishment | — | — | — | (1,405 | ) | ||||||||||
| Income from equity method investment | 135 | — | 285 | — | |||||||||||
| Other expense, net | 40 | 26 | 35 | (229 | ) | ||||||||||
| Total other expense, net | (3,453 | ) | (3,217 | ) | (6,471 | ) | (7,845 | ) | |||||||
| Loss before income taxes | (5,606 | ) | (11,557 | ) | (11,071 | ) | (24,533 | ) | |||||||
| Provision for income taxes | 6 | 110 | 25 | 149 | |||||||||||
| Net loss | $ | (5,612 | ) | $ | (11,667 | ) | $ | (11,096 | ) | $ | (24,682 | ) | |||
| Loss per share, basic and diluted | $ | (4.50 | ) | $ | (10.43 | ) | $ | (9.18 | ) | $ | (22.12 | ) | |||
Non-GAAP Financial Measures
(in thousands)
(unaudited)
Reconciliation of Operating Expenses to Non-GAAP Operating Expenses
| Three Months Ended June 30, | Six Months Ended June 30, | ||||||||||||||
| 2025 | 2024 | 2025 | 2024 | ||||||||||||
| Operating expenses | $ | 10,086 | $ | 15,670 | $ | 20,522 | $ | 33,369 | |||||||
| Less: Depreciation and amortization expense | (1,079 | ) | (1,104 | ) | (2,065 | ) | (2,206 | ) | |||||||
| Less: Stock-based compensation expense | (382 | ) | (438 | ) | (920 | ) | (1,156 | ) | |||||||
| Less: Non-recurring transaction costs | (178 | ) | (207 | ) | (553 | ) | (933 | ) | |||||||
| Less: Restructuring costs | (315 | ) | (425 | ) | (489 | ) | (1,124 | ) | |||||||
| Non-GAAP operating expenses | $ | 8,132 | $ | 13,496 | $ | 16,495 | $ | 27,950 | |||||||
Reconciliation of Operating Loss to Non-GAAP Operating Loss
| Three Months Ended June 30, | Six Months Ended June 30, | ||||||||||||||
| 2025 | 2024 | 2025 | 2024 | ||||||||||||
| Operating loss | $ | (2,153 | ) | $ | (8,340 | ) | $ | (4,600 | ) | $ | (16,688 | ) | |||
| Add: Depreciation and amortization expense | 1,079 | 1,104 | 2,065 | 2,206 | |||||||||||
| Add: Stock-based compensation expense | 382 | 438 | 920 | 1,156 | |||||||||||
| Add: Non-recurring transaction costs | 178 | 207 | 553 | 933 | |||||||||||
| Add: Restructuring costs | 315 | 425 | 489 | 1,124 | |||||||||||
| Non-GAAP operating loss | $ | (199 | ) | $ | (6,166 | ) | $ | (573 | ) | $ | (11,269 | ) | |||
FAQ
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