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Verint Systems, Inc. reports developments in Customer Experience (CX) Automation for contact centers and enterprise customer engagement operations. Updates often center on the Verint Open Platform, AI-powered bots, workforce management integrations, and partner activity that connects Verint technology with cloud communications and contact-center environments.
Company news also covers operating and financial results, governance matters, customer awards, workplace recognition, and third-party evaluations of Verint’s CX automation capabilities in regions such as EMEA and Asia Pacific. These announcements describe how the company presents its automation platform, customer programs, and market positioning within AI-enabled customer experience technology.
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Verint (Nasdaq: VRNT) announced a revamped partner program aimed at enhancing growth and market differentiation for its partners. The program introduces personalized workshops, clearly defined solution offers, and enhanced capabilities for developers via an expanded Developer Portal and Marketplace. This initiative focuses on digital-first and workforce engagement strategies, offering partners improved resources and faster paths to customer solutions. Verint asserts that these changes will better equip partners to navigate evolving customer engagement needs.
Verint (NASDAQ: VRNT), a leader in customer engagement, has been recognized as a top performer in the Ventana Research Agent Management Value Index 2022. The evaluation examines software across seven categories, focusing on product experience and customer validation. Verint earned leadership status in adaptability, capability, reliability, and usability. Additionally, it was classified as an Exemplary Vendor, showcasing a strong technology strategy that integrates AI and analytics for improved customer interactions. Verint launched Verint Da Vinci, enhancing its AI capabilities and automating experiences across enterprises.
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Verint's Cloud Platform was showcased at Engage 2022, emphasizing a One Workforce strategy to enhance customer engagement across channels. CEO Dan Bodner highlighted the importance of eliminating organizational silos to improve flexibility and responsiveness in customer service. The platform integrates AI, analytics, and automation to optimize resource allocation and enhance operational efficiency. Key features include real-time support, intelligent hiring, and next-gen interaction analytics. Verint serves over 85% of Fortune 100 companies, positioning itself as a leader in customer engagement solutions.
Verint (Nasdaq: VRNT) has launched Verint Total Quality, a comprehensive approach aimed at enhancing quality across enterprises. Announced at the Engage 2022 customer conference, this solution addresses challenges in delivering exceptional customer experience amid expanding engagement channels and compliance demands. The Total Quality approach allows organizations to monitor more interactions, automate coaching, and integrate customer perspectives, thereby reducing risks of non-compliance and improving efficiency. This innovation aims to elevate customer satisfaction while reducing operational efforts.
Verint (Nasdaq: VRNT) reported Q1 results for the three months ended April 30, 2022, showing a strong revenue increase of 8.5% year-over-year on a GAAP basis, achieving $218 million. Non-GAAP revenue was $219 million, with diluted EPS at $0.52. Cloud revenue surged by 38%, and 58% of new bookings came from SaaS. Looking ahead, the company raised its FYE 2023 cloud revenue growth guidance to 32%-34% and expects total revenue of around $940 million. Operating cash flow increased 43% to $54 million, reflecting strong cash generation.