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Verint Systems Inc. - VRNT STOCK NEWS

Welcome to our dedicated page for Verint Systems news (Ticker: VRNT), a resource for investors and traders seeking the latest updates and insights on Verint Systems stock.

Verint Systems Inc. (NASDAQ: VRNT) is a global leader in actionable intelligence® solutions. Founded in 1994 and headquartered in Melville, New York, Verint specializes in providing solutions that help organizations make timely and effective decisions. With over 4,800 dedicated professionals and offices worldwide, Verint serves more than 10,000 organizations in over 180 countries, including over 80 percent of the Fortune 100.

Verint's core business revolves around three critical challenges:

  • Customer Engagement Optimization: Solutions that enhance customer experiences by capturing valuable data and using analytics to provide actionable insights.
  • Security Intelligence: Systems designed to improve security measures and ensure safer environments.
  • Fraud, Risk, and Compliance: Tools that assist in identifying and mitigating risks, preventing fraud, and ensuring regulatory compliance.

Verint's comprehensive solutions enable organizations to gather vast amounts of information from various data types and sources. The company employs advanced analytics to transform this data into actionable intelligence, facilitating improved customer engagement, enhanced security, and effective risk management. Recent achievements include expanding their product portfolio and forging strategic partnerships to enhance their service offerings.

Verint's value-added services are tailored to meet the needs of organizations across different industries, making it easier for them to bridge the gap between limited resources and increasing customer expectations. The company's innovative solutions have proven pivotal in driving enterprise performance improvements and making the world a safer place.

For investors and stakeholders looking for the latest updates and relevant information on Verint's performance, the company actively shares news and developments that highlight their ongoing projects and achievements.

Rhea-AI Summary

Verint (NASDAQ: VRNT) announced that a major U.S. retailer has achieved a 50% reduction in hiring costs by implementing the Verint Interviewing Bot for contact center staffing. This automation tool has streamlined the initial candidate screening process for approximately 2,000 new agents annually, replacing a manual, two-step recruiting process. The Verint Interviewing Bot evaluates candidates' responses and identifies those most likely to succeed in specific roles, enhancing both hiring speed and quality. David Singer, Verint's global VP of go-to-market strategy, highlighted the competitive advantage provided by the bot in quickly identifying top candidates, thus lowering operating costs.

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Rhea-AI Summary

Verint (NASDAQ: VRNT) announced that a leading online retailer is expanding its deployment of Verint's AI-powered solutions across its e-commerce website and contact center. The retailer aims to enhance customer experience (CX), increase website containment, and reduce contact center costs. Verint's Intelligent Virtual Assistant (IVA) will automate customer support and transactions, while AI-powered bots will assist 400 agents to boost their capacity and performance. Verint's open platform promises flexibility and future-proof strategies for retailers.

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Verint (NASDAQ: VRNT), known as The CX Automation Company™, has secured a $6.5 million multi-year contract with a top 10 U.S. public utility company. The contract involves deploying the Verint Open Platform in the utility's 1,800-agent contact center to enhance customer experience (CX) automation. The platform will integrate four AI-powered bots—Verint Data Insights Bot, Verint Exact Transcription Bot, Verint Interaction Wrap Up Bot, and Verint Quality Bot—to achieve goals such as cost reduction, better customer insights, improved retention, and increased upsell opportunities. Verint's chief revenue officer, Steve Seger, highlighted the company's ability to deliver tangible AI business outcomes swiftly and effectively within existing workflows.

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Verint (NASDAQ: VRNT), known as The CX Automation Company™, has been awarded the 'Best Virtual Agent Solution' in the AI Breakthrough Awards for its Intelligent Virtual Assistant (IVA). The recognition highlights Verint's excellence in delivering AI-driven outcomes through its open platform, enabling personalized, human-like interactions across various digital and voice channels. This solution enhances containment rates and allows advanced interaction routing, providing measurable ROI for clients. The AI Breakthrough Awards celebrate innovation and success in AI and machine learning, with this year's event drawing over 5,000 nominations from 20+ countries. Verint's achievement underscores its commitment to enhancing customer experience (CX) through AI.

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Verint (NASDAQ: VRNT) announced that a global insurance company has reported significant AI business outcomes using Verint's bots. The company deployed Verint Exact Transcription Bot, Verint Coaching Bot, and Verint Quality Bot in its contact centers. These bots boosted workflow efficiency, achieving a 97% increase in the Net Promoter Score (NPS) and saving $6 million in operating costs annually. The Exact Transcription Bot delivered a 95% call categorization accuracy, reducing repeat calls and enhancing customer journeys. The Coaching Bot and Quality Bot shortened policy renewal call durations by over three minutes, increasing agent capacity. These savings were realized within three months of deployment.

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Verint (NASDAQ: VRNT), a CX automation company, has been selected by a leading financial services firm to deploy its Open Platform in their 1,800-agent contact center. The firm's choice was influenced by Verint's open approach and ability to deliver measurable AI business outcomes. Verint's platform will unify previously siloed behavioral data. Additionally, multiple AI-powered bots, including the PII Redaction Bot, Exact Transcription Bot, and Data Insights Bot, will be implemented to enhance data accuracy and security. Chief Revenue Officer Steve Seger emphasized Verint's compatibility with the firm’s existing ecosystem, promising rapid innovation and transformation into tangible AI business outcomes.

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Verint (NASDAQ: VRNT) has enabled a leading U.S. travel company to achieve a 95% self-service containment rate using its AI-powered Intelligent Virtual Assistant (IVA) bots. These bots handle six million digital interactions annually for travel bookings, changes, and cancellations. The travel company reported positive customer experiences with these bots. According to Heather Richards, Verint's VP of go-to-market strategy, Verint IVA significantly impacts business outcomes, enabling better customer service, reduced operating costs, and increased revenue. Companies can deploy Verint IVA in 30 days and see a 20% rise in self-service containment rates.

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Verint (NASDAQ: VRNT) announced that a Fortune 500 brand utilized Verint Quality Bots to modernize their quality management program, resulting in an estimated savings of $2 million. The transition from a manual process to an AI-driven one enhanced accuracy and efficiency, covering 100% of customer interactions. This deployment saved the equivalent of 20 full-time quality managers and allowed for increased focus on agent coaching. Additionally, agent evaluation accuracy improved by 34%, contributing to better performance and employee satisfaction. Verint claims a significant ROI within 30 days of implementation.

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Verint (NASDAQ: VRNT) has secured a $13 million multi-year contract with a Fortune 25 brand to deploy AI-powered bots in its contact center. The deal involves implementing two bots—Verint Knowledge Creation Bot and Verint Knowledge Suggestion Bot—across 60,000 agents. These bots are embedded in the Verint Knowledge Management application on the Verint Open Platform. The goal is to enhance both customer and agent experiences while reducing operational costs. The Knowledge Creation Bot generates high-quality knowledge articles to help agents respond more accurately, whereas the Suggestion Bot provides contextual information during interactions to improve first call resolutions and reduce handling times.

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Verint (NASDAQ: VRNT) has announced that a major multinational hotel brand is leveraging its Intelligent Virtual Assistant (IVA) to manage over 10 million digital and voice interactions annually. The Verint IVA increases self-service containment by 60%, allowing guests to handle travel changes, reservations, and issue resolution more efficiently. The platform seamlessly transitions between bots and human agents while maintaining context, enhancing customer satisfaction and loyalty. The initiative has led to significant cost savings and improved customer experiences.

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FAQ

What does Verint Systems Inc. specialize in?

Verint specializes in actionable intelligence solutions, focusing on customer engagement optimization, security intelligence, and fraud, risk, and compliance.

Where is Verint Systems Inc. headquartered?

Verint Systems Inc. is headquartered in Melville, New York.

When was Verint Systems Inc. founded?

Verint Systems Inc. was founded in 1994.

How many organizations use Verint's solutions?

More than 10,000 organizations in over 180 countries use Verint's solutions.

What industries benefit from Verint's services?

Organizations of all sizes and across various industries benefit from Verint's solutions.

What are the key areas of focus for Verint's solutions?

Key areas of focus include customer engagement optimization, security intelligence, and fraud, risk, and compliance.

What is Verint's approach to data and analytics?

Verint captures large amounts of information from varied data sources and uses advanced analytics to provide actionable insights.

How does Verint help improve enterprise performance?

Verint's solutions enable better customer engagement, enhanced security, and effective risk management, thus driving enterprise performance improvements.

Which companies are among Verint's clients?

Over 80 percent of the Fortune 100 companies use Verint's solutions.

How does Verint share updates and news?

Verint actively shares news and developments highlighting their ongoing projects and achievements.

Verint Systems Inc.

Nasdaq:VRNT

VRNT Rankings

VRNT Stock Data

1.98B
61.71M
1.1%
101.87%
4.88%
Computer Systems Design Services
Professional, Scientific, and Technical Services
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United States of America
MELVILLE