Verint Sys Stock Price, News & Analysis

RingCentral (NYSE: RNG) and Verint (NASDAQ: VRNT) have announced a strategic partnership to enhance RingCX customers' experiences with AI-powered Workforce Engagement Management (WEM) and Customer Experience (CX) automation. This collaboration aims to improve employee productivity and customer satisfaction through Verint's leading WEM and CX solutions, complementing RingCentral's AI capabilities. Key benefits for RingCX customers include enhanced interaction analytics, forecasting, scheduling, AI automation for routine tasks, intelligent virtual agents for 24x7 support, and centralized knowledge management. The partnership is expected to drive competitive advantage and operational efficiency, benefiting a broad range of sophisticated contact center use cases.

Verint (VRNT) has announced key upcoming investor events. The company will hold its third quarter conference call on Wednesday, December 4, 2024, at 4:30 p.m. ET, following the release of its earnings report after market close. The call will review Q3 financial results for the period ending October 31, 2024, and discuss outlook.

Additionally, Verint plans to host a virtual Investor Day in January 2025, where it will present its CX Automation Solutions, AI momentum, and financial model. The Q3 conference call will be accessible via webcast with presentation slides on Verint's Investor Relations page, and participants can register to receive dial-in details.

Verint (VRNT) has secured an $11 million contract from a leading bank to implement its AI-powered Agent Copilot Bot across their contact center operations. The system will support 6,500 agents who handle approximately 400 million customer call minutes annually. Following a successful pilot program, the bank projects annual savings in the tens of millions of dollars. The AI bot operates in the background during calls, providing real-time assistance, coaching, and guidance to agents.

Verint (NASDAQ: VRNT) has been named a market leader in the 'Contact Center Advanced' category by ISG Research, standing out among 34 vendors. The recognition highlights Verint's excellence in providing both foundational contact center tools and advanced capabilities including AI-driven solutions for automation, self-service, and real-time sentiment analysis. ISG Research emphasizes that Verint's Open Platform successfully integrates core contact center functionalities with advanced features like AI and automation, enabling organizations to effectively meet customer needs while achieving meaningful business outcomes.

Verint (NASDAQ: VRNT) has been Certified™ as a Great Place To Work® for the second consecutive year, with 85% of employees globally rating it as a great workplace. This score is 28 percentage points higher than the average U.S. company. The certification now spans 15 countries, up from last year, highlighting Verint's commitment to fostering a positive workplace culture globally.

Key highlights from the global results include high scores in categories such as Equality & Inclusiveness (93%), Justice (92%), and Remote Work (91%). Notably, 98% of employees consider Verint a safe place to work, and 95% feel they are treated fairly across demographics. The company also received high marks for work-life balance, management integrity, and effective use of technology for collaboration.

Verint CEO Dan Bodner emphasized the company's focus on attracting and developing top talent to deliver CX automation to major brands worldwide. The certification reflects Verint's ongoing commitment to being a top employer where employees can thrive.

Verint (NASDAQ: VRNT) has been named the overall market leader for both growth and innovation in the Frost & Sullivan Frost Radar™: Voice of Customer (VoC) Analytics, 2024 Report. The report evaluated over 50 global market players, highlighting the top 13. Verint's AI-based innovations and Open Platform were cited as key factors in its leadership position.

The company's platform integrates structured and unstructured data, focusing on AI-powered automation to drive business outcomes. Key features include digital behavior analytics, predictive modeling, real-time coaching, and AI-powered routing. Verint secured significant customer wins in 2024, including an eight-figure deal with a major retailer and multi-million dollar contracts with Fortune 500 and Fortune 100 companies.

Verint (NASDAQ: VRNT), The CX Automation Company™, announced that a global telecommunications company has improved its customer experience using the Verint Open Platform. The Verint Exact Transcription Bot helped the telecom company enhance its customer onboarding process and ensure clear communication about services. This resulted in a 14-point increase in the transactional NPS score and a 22 percent reduction in customer complaints.

Daniel Ziv, Verint's vice president of Go-to-Market Strategy, AI and Analytics, emphasized the importance of AI-powered accurate transcriptions in driving tangible business outcomes and improving customer experience. The higher accuracy of call transcriptions leads to faster and more detailed insights, significantly enhancing CX for the global telecom company.

Verint, The CX Automation Company™, has expanded its contact center suite of business analytics solutions for business leaders, analysts, and IT developers. The expansion includes:

1. Verint Genie Bot: Embedded in Verint's Speech Analytics solution, it supercharges analyst teams, delivering deeper insights and shorter time to insights.

2. Verint Data Insight Bot: Empowers business leaders to have a "conversation with their data" for immediate answers on customer complaints, churning, and escalations.

3. Verint Behavioral Data Hub: Provides IT developers with easy access to rich data sets for delivering enterprise insights using existing data mining tools and data lakes.

Daniel Ziv, VP of AI and Analytics at Verint, states that the new Genie bot is a "game changer" that can potentially save organizations millions of dollars by generating insights in seconds rather than days or weeks.

Verint, The CX Automation Company™, unveiled its new Verint Agent Copilot Bots at Engage 2024, demonstrating groundbreaking AI business outcomes. These AI-powered bots automate specific agent tasks and, when used together, can double agent capacity and process twice as many calls. Organizations are leveraging this increased capacity to:

• Lower labor costs
• Enhance customer and employee experience
• Boost revenue through better upselling and cross-selling support

The bots automate tasks such as searching for customer information, finding relevant knowledge articles, providing real-time coaching, and creating call summaries. Verint's Chief Product Officer, Jaime Meritt, reports strong AI business outcomes from customers using these bots. The Verint Open Platform offers a modular approach for quick AI deployment in contact centers, allowing seamless addition of more bots and achieving tangible AI outcomes and ROI at scale.