Company Description
Verint Systems Inc. (NASDAQ: VRNT), known as Verint, The CX Automation Company, focuses on Customer Experience (CX) Automation. According to recent company disclosures and press releases, Verint serves a customer base that includes more than 80 of the Fortune 100 companies. Many of the world’s most recognizable brands use the Verint Open Platform and a team of AI-powered bots to achieve what the company describes as tangible AI business outcomes across the enterprise.
Verint states that it is uniquely positioned to help brands increase CX automation with its differentiated, AI-powered open platform. The platform is described as supporting enhanced customer engagement, increased efficiency and reduced costs across contact centers, back offices and digital channels. In line with its CX Automation positioning, Verint emphasizes the delivery of stronger, faster and measurable business outcomes for organizations that adopt its technology.
Business focus and solutions
Based on the company’s own descriptions in news releases, Verint’s activities center on CX Automation, AI and analytics in customer engagement environments. The Verint Open Platform is highlighted as an AI-powered, open CX platform that supports AI bots and automation across customer interactions. The company also references solutions such as Verint CX Automation and Verint WFM (workforce management) in the context of contact center and workforce-related use cases.
Verint’s communications describe its capabilities in areas such as CX Automation, AI-powered bots, workforce management, analytics and engagement data. The company’s technology is presented as relevant to organizations with regulated and high-volume customer interactions, as well as large and complex contact center operations. Verint also highlights an expansive partner ecosystem and a presence in regions including Asia Pacific through recognition in an APAC contact centre CX platforms buyers guide.
Customer base and market presence
In multiple press releases, Verint notes that its customer base includes more than 80 of the Fortune 100 companies. The company characterizes many of these customers as iconic global brands that rely on the Verint Open Platform and AI-powered bots to support CX Automation strategies and to generate measurable AI business outcomes. Verint also points to a strong customer base across regulated and high-volume sectors, as described in an independent buyers guide that evaluated CX platforms with AI.
Verint’s own events and awards programs, such as the Verint Engage Global Customer Awards and the EMEA Inspire Awards, showcase organizations using Verint solutions to achieve outcomes in areas like augmented workforce, AI and analytics, self-service, regulatory compliance and digital-first engagement. These examples illustrate how customers apply Verint technology to elevate customer and employee experiences and to improve operational results.
Corporate structure and ownership
Verint Systems Inc. is incorporated in Delaware. According to an 8-K filed on November 26, 2025, Verint became a wholly owned subsidiary of Calabrio, Inc. following the completion of a merger. Under the Agreement and Plan of Merger dated August 24, 2025, Viking Merger Sub, Inc., a wholly owned subsidiary of Calabrio, merged with and into Verint, with Verint surviving as the surviving corporation and becoming a wholly owned subsidiary of Calabrio.
The same 8-K reports that, at the effective time of the merger, each share of Verint common stock that was issued and outstanding (with certain exceptions) was automatically canceled and converted into the right to receive a cash amount. The filing further states that Verint’s common stock ceased trading on the Nasdaq Global Select Market as of November 26, 2025, and that this delisting occurred in connection with the closing of the merger. As a result, Verint is no longer listed on any public stock exchange and operates as a private company within the Calabrio group.
Merger and going‑private transaction
Prior to the closing of the transaction, Verint announced on August 25, 2025 that it had entered into a definitive agreement to be acquired by Thoma Bravo, a software investment firm, in an all-cash transaction reflecting an enterprise value of $2 billion. The transaction terms included a per-share cash consideration for Verint common shareholders, subject to customary closing conditions such as shareholder and regulatory approvals. Subsequent 8-K filings detail the shareholder vote to adopt the merger agreement, the expiration of the Hart-Scott-Rodino waiting period, and the eventual completion of the merger with Calabrio, Inc., a Thoma Bravo portfolio company.
The November 26, 2025 8-K describes how, at the effective time of the merger, outstanding equity awards and certain phantom share arrangements were converted into cash-based awards or cashed out, subject to specified terms and conditions. The filing also notes that the consummation of the merger triggered provisions in Verint’s 0.25% Convertible Senior Notes due 2026, giving noteholders rights to convert or require repurchase of their notes for cash.
Headquarters and legal domicile
Verint’s SEC filings identify the company’s principal executive offices in Melville, New York, and confirm that Verint Systems Inc. is organized under the laws of the State of Delaware. These details appear consistently across multiple 8-K filings related to corporate actions, shareholder meetings and the merger process.
Workforce and culture
Verint has been recognized for its workplace culture. According to a press release, the company has been Certified as a Great Place To Work for multiple consecutive years. Verint reports that a high percentage of its employees globally describe it as a great place to work, with certifications in numerous countries. The company highlights internal strengths such as innovation, commitment to company values, equality and inclusiveness, work-life balance, remote work, agility and learning and development opportunities.
These cultural attributes are presented by Verint as important to attracting and retaining talent and to supporting customers in achieving stronger, faster and measurable outcomes with CX Automation and AI. The Great Place To Work certification is described as based entirely on current employee feedback about their experience working at Verint.
Industry recognition and partnerships
Verint’s CX Automation positioning is reinforced by third-party recognition and partnerships described in recent news. The company has been named a Buyer’s Choice award winner on the TrustRadius technology review platform, with Verint CX Automation earning top ratings in the contact center category and Verint WFM recognized in workforce management. Verint has also been recognized as an AI Vision and Capability market leader and an “Enterprise Transformer” in an APAC contact centre CX platforms buyers guide published by CrayonIQ.
In addition, Verint has entered into a reseller partnership with Dialpad to provide enterprise-grade workforce management capabilities to Dialpad customers. Under this partnership, Dialpad offers Verint’s open platform to support large and complex contact center operations, and the two companies co-developed an integration that allows real-time agent status updates from Dialpad to flow into the Verint platform.
Historical positioning and evolution
Earlier descriptions of Verint, such as those reflected in third-party summaries, characterize the company as offering solutions related to customer engagement optimization, security intelligence and fraud, risk and compliance. These descriptions also note that Verint helps organizations capture large amounts of information from numerous data types and sources, apply analytics to derive insights, and use those insights as actionable intelligence to support customer engagement, security and risk mitigation goals. Over time, Verint’s own branding and communications have increasingly emphasized CX Automation, AI-powered bots and an open platform approach.
VRNT stock and current status
The ticker symbol VRNT historically represented Verint Systems Inc. common stock on the Nasdaq Global Select Market. Following the completion of the merger with Calabrio, Inc. on November 26, 2025, Verint’s common stock ceased trading on Nasdaq and was delisted. As indicated in the November 26, 2025 8-K, Verint continues as a wholly owned subsidiary of Calabrio, Inc. and its common stock is no longer listed on any public stock exchange. For investors, VRNT now represents a former listing rather than an actively traded public equity.
Frequently asked questions about Verint (VRNT)
- What does Verint do?
Verint describes itself as a leader in Customer Experience (CX) Automation. According to its press releases, the company provides the Verint Open Platform and AI-powered bots that help organizations automate CX workflows and achieve measurable AI business outcomes across contact centers, back offices and digital channels. - Who uses Verint’s technology?
Verint reports that its customer base includes more than 80 of the Fortune 100 companies. It states that many of the world’s most iconic brands use the Verint Open Platform and AI-powered bots to support CX Automation initiatives and to improve customer and employee experiences. - What is the Verint Open Platform?
In company materials, the Verint Open Platform is described as an AI-powered, open CX platform that supports a range of CX Automation capabilities. It is positioned as enabling organizations to increase CX automation and to integrate AI-powered bots and related tools across the enterprise. - Is Verint still a public company?
No. According to an 8-K filed on November 26, 2025, Verint completed a merger in which it became a wholly owned subsidiary of Calabrio, Inc. In connection with this transaction, Verint’s common stock ceased trading on the Nasdaq Global Select Market as of November 26, 2025 and was delisted. Verint is no longer listed on any public stock exchange. - What happened to the VRNT ticker?
VRNT was the trading symbol for Verint Systems Inc. common stock on Nasdaq. The November 26, 2025 8-K reports that, upon closing of the merger with Calabrio, Verint’s common stock ceased trading on Nasdaq and was delisted. As a result, VRNT now refers to a former listing rather than an active public ticker. - Who acquired Verint?
Verint announced on August 25, 2025 that it had entered into a definitive agreement to be acquired by Thoma Bravo, a software investment firm, in an all-cash transaction. Subsequent filings state that Calabrio, Inc., a Delaware corporation and a Thoma Bravo portfolio company, acted as the parent in the merger. Viking Merger Sub, Inc., a wholly owned subsidiary of Calabrio, merged with and into Verint, with Verint surviving as a wholly owned subsidiary of Calabrio. - What consideration did Verint common shareholders receive in the merger?
The merger agreement described in Verint’s August 25, 2025 press release and related 8-K provides that each share of Verint common stock issued and outstanding immediately prior to the effective time of the merger (with specified exceptions) was automatically canceled and converted into the right to receive a fixed cash amount per share, without interest, subject to the terms and conditions of the agreement. - Where is Verint based?
Verint’s SEC filings identify the company as Verint Systems Inc., a Delaware corporation, with principal executive offices in Melville, New York. - How is Verint recognized in the CX and AI market?
Verint cites recognition such as TrustRadius Buyer’s Choice awards for Verint CX Automation in the contact center category and Verint WFM in workforce management, as well as being named an AI Vision and Capability market leader and an “Enterprise Transformer” in an APAC contact centre CX platforms buyers guide by CrayonIQ. These recognitions are based on customer feedback and independent analyst evaluations as described in the respective publications. - What is notable about Verint’s workplace culture?
Verint reports that it has been Certified as a Great Place To Work for multiple consecutive years, with high employee survey scores globally. The company highlights strengths in innovation, commitment to values, equality and inclusiveness, work-life balance, remote work, agility and learning and development opportunities as key aspects of its culture.