Verint Named TrustRadius Buyer’s Choice for Contact Center CX Automation Based on Customer Reviews

Key Terms

CX Automation technical

Customer experience (CX) automation uses software and simple rules to handle routine interactions and personalize communications across channels like chat, email, phone, and in-app messages. Investors care because it can lower service costs, speed responses, and reduce customer loss—much like a self-checkout speeds a store while freeing staff for complex tasks—helping companies scale, improve satisfaction, and make revenue and cost trends more predictable.

AI technical

Artificial intelligence (AI) is technology that enables machines to mimic human thinking and learning, allowing them to analyze information, recognize patterns, and make decisions. For investors, AI matters because it can improve how businesses operate, create new products, or identify opportunities faster and more accurately than humans alone, potentially impacting company success and market trends.

B2B financial

Business-to-business (B2B) describes companies that sell products or services to other businesses rather than to individual consumers. For investors, B2B models often mean larger, repeatable contracts and revenue tied to corporate budgets, which can produce steadier, more predictable cash flow; think of a parts supplier selling regular batches to a factory rather than a shop selling single items to walk-in customers, so customer concentration and contract length matter.

Recognition From Customers Highlights Verint’s Stronger, Faster, Measurable Business Outcomes

MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint^®, The CX Automation Company™, today announced it won two TrustRadius 2026 Buyer’s Choice awards based on customer reviews. Most notably, Verint CX Automation earned top ratings in the Contact Center category.

A perennial winner across multiple categories, Verint was recognized by customers as a 2026 award winner for:

• Verint CX Automation – Contact Center category
• Verint WFM – Workforce Management category

"Verint is redefining what’s possible in customer experience by bringing the power of AI and automation together," said Allyson Havener, chief marketing officer at TrustRadius. "Winning the 2026 TrustRadius Buyer’s Choice Award for CX Automation highlights how customers trust Verint to help them deliver smarter, more seamless experiences at scale."

The Buyer’s Choice awards are based entirely on customer feedback via TrustRadius, a leading B2B technology review platform and industry standard for unbiased recognition of excellent technology products. Verint’s CX Automation win demonstrates that its customers are experiencing stronger, faster and measurable AI business outcomes, now.

“We’re honored to be recognized by TrustRadius as a Buyer’s Choice award winner, reflecting the strong, measurable business outcomes our customers are achieving,” said Anna Convery, chief marketing officer at Verint. “This underscores our commitment to delivering AI-powered results, setting Verint apart in the contact center space.”

Visit Verint’s vendor page on TrustRadius and explore Verint’s CX Automation solutions.

About TrustRadius

TrustRadius is a buyer intelligence platform for business technology. We enable buyers to make confident decisions, through comprehensive product information, in-depth customer insights, and peer conversations. We help technology brands capture and activate the authentic voice of customers to improve their products, build confidence with prospects, and engage in-market buyers to improve ROI. Founded by successful entrepreneurs and headquartered in the technology hub of Austin, Texas, TrustRadius is backed by Mayfield Fund, LiveOak Venture Partners, and Next Coast Ventures.

About Verint

Verint® is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world’s most iconic brands use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with our differentiated, AI-powered Open Platform; driving enhanced customer engagement, increased efficiency and reduced costs across contact centers, back offices and digital channels. Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work^®. Learn more at Verint.com.

VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENT COMPANY AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.

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Media Relations

Andi Barnett

andrea.barnett@verint.com

Source: Verint