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Verint (NASDAQ: VRNT) held Engage 2025 in Orlando and presented its Global Customer Awards recognizing organizations that used Verint CX automation and AI to improve customer and employee experience.

Awards covered five categories: Accelerated Insights with AI, Excellence in Elevating CX, Excellence in Elevating EX, Increased Agent Capacity, and Supercharged Self-Service. Winners included New York Life Group Benefit Solutions, CVS Aetna, Pilot Company with Five9, MSC Industrial Supply, and Volaris, among others. Judges were Robin Gareiss and Juanita Coley. Verint said winners demonstrated tangible AI-driven CX outcomes; more information is available at Engage25 and Verint.com.

Top Brands Recognized for Outstanding Customer Experience Achievements

ORLANDO, Fla.--(BUSINESS WIRE)-- VERINT ENGAGE 2025 -- Verint^® (NASDAQ: VRNT), The CX Automation Company^™, today announced the winners of its Global Customer Awards at Engage 2025 in Orlando, Fla. This premier annual Customer Experience (CX) Automation conference showcases how organizations are creating real-world AI business outcomes, now.

The Verint Engage Global Customer Awards honor individuals and organizations using Verint solutions to achieve significant AI business outcomes. Winners were recognized for their ability to elevate CX in their organizations and awarded in the following categories: Accelerated Insights with AI; Excellence in Elevating CX; Excellence in Elevating EX; Increased Agent Capacity and Supercharged Self-Service.

Robin Gareiss, Metrigy CEO and Principal Analyst, and Juanita Coley, Sold Rock Consulting CEO and Founder, evaluated this year’s finalists and chose the winners of each category.

"During interviews with Verint Engage Global Customer Award contenders, I was so impressed with how they used AI to transform CX, documented by tangible improvements to their business success metrics,” said Gareiss.

“What I loved most about this year’s entries were the various uses of AI throughout the customer and employee journeys,” added Coley.

Following are the winners of the 2025 Verint Engage Global Customer Awards:

Accelerated Insights with AI

• PLATINUM: New York Life Group Benefit Solutions – Alex Jennings and Linda Webster
• GOLD: BARK – James Liebherr
• SILVER: hypeone by neo – Ana Alice Limongi Gasparini

Excellence in Elevating CX

• PLATINUM: CVS Aetna – Beth Linthicum and the CVS Aetna Call Quality, Analytics and Customer Experience team
• GOLD: Costco – Jamie Abernathy and the Costco Team
• SILVER: Aguas Andinas in partnership with NewGO – Sebastian San Jorge

Excellence in Elevating EX

• PLATINUM: Pilot Company in partnership with Five9 – Kelly Josey
• GOLD: Plymouth Rock – Kristin Farrell

Increased Agent Capacity

• PLATINUM: MSC Industrial Supply – Maria Arp
• GOLD: Leading U.S. insurance and financial services company
• SILVER: Priority Health – Eli Garza

Supercharged Self-Service

• PLATINUM: Volaris – Daniel Gelemovich and Iker Urionaguena
• GOLD: Region of Waterloo – Chris Hobden
• SILVER: Analog Devices – Lisa Allison

“Congratulations to all who entered the Engage Global Customer Awards – it’s remarkable seeing real-world examples of how AI can benefit brands in every industry,” said Verint’s Senior Vice President of Global Marketing, Jasen Williams. “Your entries showcase the power of CX Automation.”

Visit Engage25 and Verint.com for more information on how to achieve AI business outcomes, now.

About Verint

Verint® (NASDAQ: VRNT) is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world’s most iconic brands use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with our differentiated, AI-powered Open Platform.

Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work^®. Learn more at Verint.com.

This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2025, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENT COMPANY AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.

View source version on businesswire.com: https://www.businesswire.com/news/home/20250910038355/en/

Media Relations

Andi Barnett

andrea.barnett@verint.com

Investor Relations

Matthew Frankel

matthew.frankel@verint.com

 

Source: Verint

FAQ

What is Verint Engage 2025 and when did it take place?

Engage 2025 is Verint's CX Automation conference held in Orlando; the awards were announced at the event on November 6, 2025.

Which categories were included in the Verint Engage 2025 Global Customer Awards?

Awards were given in Accelerated Insights with AI, Excellence in Elevating CX, Excellence in Elevating EX, Increased Agent Capacity, and Supercharged Self-Service.

Who judged the Verint Engage 2025 Global Customer Awards?

Judges were Robin Gareiss, CEO and principal analyst at Metrigy, and Juanita Coley, CEO and founder of Sold Rock Consulting.

Which organizations won platinum awards at Verint Engage 2025?

Platinum winners included New York Life Group Benefit Solutions, CVS Aetna, Pilot Company (with Five9), MSC Industrial Supply, and Volaris.

How did Verint describe the impact of winners' projects at Engage 2025?

Verint highlighted winners for using AI to produce tangible improvements in customer and employee experience metrics.

Where can investors and customers find more information about Engage 2025 and Verint awards?

More details are available at the Engage25 event site and Verint.com.