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Verint (NASDAQ: VRNT) held Engage 2025 in Orlando and presented its Global Customer Awards recognizing organizations that used Verint CX automation and AI to improve customer and employee experience.
Awards covered five categories: Accelerated Insights with AI, Excellence in Elevating CX, Excellence in Elevating EX, Increased Agent Capacity, and Supercharged Self-Service. Winners included New York Life Group Benefit Solutions, CVS Aetna, Pilot Company with Five9, MSC Industrial Supply, and Volaris, among others. Judges were Robin Gareiss and Juanita Coley. Verint said winners demonstrated tangible AI-driven CX outcomes; more information is available at Engage25 and Verint.com.
Verint (NASDAQ: VRNT) ha tenuto Engage 2025 a Orlando e ha presentato i suoi Global Customer Awards che riconoscono le organizzazioni che hanno utilizzato l'automazione CX e l'IA di Verint per migliorare l'esperienza del cliente e dei dipendenti.
Gli Awards comprendevano cinque categorie: Insight accelerati con l'IA, Eccellenza nell'elevare CX, Eccellenza nell'elevare EX, Aumento della capacità degli agenti, e Self-Service potenziato. I vincitori includevano New York Life Group Benefit Solutions, CVS Aetna, Pilot Company con Five9, MSC Industrial Supply e Volaris, tra gli altri. I giudici erano Robin Gareiss e Juanita Coley. Verint ha affermato che i vincitori hanno mostrato risultati concreti guidati dall'IA per CX; ulteriori informazioni sono disponibili su Engage25 e Verint.com.
Verint (NASDAQ: VRNT) celebró Engage 2025 en Orlando y presentó sus Global Customer Awards que reconocen a las organizaciones que utilizaron la automatización CX e IA de Verint para mejorar la experiencia del cliente y de los empleados.
Los premios abarcaron cinco categorías: Insights acelerados con IA, Excelencia en elevar CX, Excelencia en elevar EX, Aumento de la capacidad de los agentes y Autoservicio potenciado. Entre los ganadores estuvieron New York Life Group Benefit Solutions, CVS Aetna, Pilot Company con Five9, MSC Industrial Supply y Volaris, entre otros. Los jueces fueron Robin Gareiss y Juanita Coley. Verint dijo que los ganadores demostraron resultados tangibles de CX impulsados por IA; más información está disponible en Engage25 y Verint.com.
Verint (NASDAQ: VRNT)는 올랜도에서 Engage 2025를 개최했고 Verint의 CX 자동화 및 AI를 활용하여 고객 및 직원 경험을 향상시킨 조직을 인정하는 글로벌 고객 어워드(Global Customer Awards)를 발표했습니다.
어워드는 다섯 개 카테고리를 다뤘습니다: AI로 가속화된 인사이트, CX 향상의 탁월, EX 향상의 탁월, 에이전트 용량 증가, 그리고 초강력 셀프서비스. 수상자는 New York Life Group Benefit Solutions, CVS Aetna, Pilot Company with Five9, MSC Industrial Supply, Volaris 등이 포함됩니다. 심사위원은 로빈 게리스(Robin Gareiss)와 주아니타 콜리(Juanita Coley)였습니다. Verint에 따르면 수상자들은 AI 기반 CX 성과를 실질적으로 입증했습니다; 자세한 정보는 Engage25 및 Verint.com에서 확인할 수 있습니다.
Verint (NASDAQ: VRNT) a organisé Engage 2025 à Orlando et a présenté ses Global Customer Awards reconnaissant les organisations qui ont utilisé l'automatisation CX et l'IA de Verint pour améliorer l'expérience client et l'expérience des employés.
Les prix comprenaient cinq catégories : Insights accélérés par l’IA, Excellence dans l’élévation de la CX, Excellence dans l’élévation de l’EX, Augmentation de la capacité des agents, et Self-Service superchargé. Les lauréats incluaient New York Life Group Benefit Solutions, CVS Aetna, Pilot Company avec Five9, MSC Industrial Supply et Volaris, parmi d'autres. Les juges étaient Robin Gareiss et Juanita Coley. Verint a déclaré que les gagnants ont démontré des résultats CX concrets pilotés par l'IA; plus d'informations sont disponibles sur Engage25 et Verint.com.
Verint (NASDAQ: VRNT) hielt Engage 2025 in Orlando und präsentierte seine Global Customer Awards, die Organisationen würdigen, die Verints CX-Automatisierung und KI genutzt haben, um die Kunden- und Mitarbeitererfahrung zu verbessern.
Die Auszeichnungen umfassten fünf Kategorien: Beschleunigte Einblicke mit KI, Exzellenz bei der Steigerung der CX, Exzellenz bei der Steigerung der EX, Erhöhte Agenten-Kapazität und Superaufgeladenes Self-Service. Zu den Gewinnern gehörten New York Life Group Benefit Solutions, CVS Aetna, Pilot Company mit Five9, MSC Industrial Supply und Volaris, unter anderem. Die Juroren waren Robin Gareiss und Juanita Coley. Verint sagte, dass die Gewinner greifbare KI-gesteuerte CX-Ergebnisse zeigten; weitere Informationen finden Sie auf Engage25 und Verint.com.
Verint (NASDAQ: VRNT) عقدت Engage 2025 في أورلاندو وقدمت جوائز العملاء العالمية التي تعترف بالمنظمات التي استخدمت أتمتة CX والذكاء الاصطناعي من Verint لتحسين تجربة العملاء والموظفين.
غُطيت الجوائز خمس فئات: رؤى مُسرَّعة بالذكاء الاصطناعي، التفوّق في رفع تجربة العميل CX، التفوّق في رفع تجربة الموظف EX، زيادة سعة الوكلاء، وخدمة ذاتية مُعزَّزة. شملت الفائزين نيويورك لايف جروب بيفيت سلوشنز، CVS أيتنا، Pilot Company مع Five9، MSC Industrial Supply وVolaris، من بين آخرين. كان القضاة روبرت جاريس وجوانيت كولي. قالت Verint إن الفائزين أظهروا نتائج CX مدفوعة بالذكاء الاصطناعي بشكل ملموس؛ لمزيد من المعلومات يمكن زيارة Engage25 وVerint.com.
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Top Brands Recognized for Outstanding Customer Experience Achievements
The Verint Engage Global Customer Awards honor individuals and organizations using Verint solutions to achieve significant AI business outcomes. Winners were recognized for their ability to elevate CX in their organizations and awarded in the following categories: Accelerated Insights with AI; Excellence in Elevating CX; Excellence in Elevating EX; Increased Agent Capacity and Supercharged Self-Service.
Robin Gareiss, Metrigy CEO and Principal Analyst, and Juanita Coley, Sold Rock Consulting CEO and Founder, evaluated this year’s finalists and chose the winners of each category.
"During interviews with Verint Engage Global Customer Award contenders, I was so impressed with how they used AI to transform CX, documented by tangible improvements to their business success metrics,” said Gareiss.
“What I loved most about this year’s entries were the various uses of AI throughout the customer and employee journeys,” added Coley.
Following are the winners of the 2025 Verint Engage Global Customer Awards:
Accelerated Insights with AI
- PLATINUM: New York Life Group Benefit Solutions – Alex Jennings and Linda Webster
- GOLD: BARK – James Liebherr
- SILVER: hypeone by neo – Ana Alice Limongi Gasparini
Excellence in Elevating CX
- PLATINUM: CVS Aetna – Beth Linthicum and the CVS Aetna Call Quality, Analytics and Customer Experience team
- GOLD: Costco – Jamie Abernathy and the Costco Team
- SILVER: Aguas Andinas in partnership with NewGO – Sebastian San Jorge
Excellence in Elevating EX
- PLATINUM: Pilot Company in partnership with Five9 – Kelly Josey
- GOLD: Plymouth Rock – Kristin Farrell
Increased Agent Capacity
- PLATINUM: MSC Industrial Supply – Maria Arp
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GOLD: Leading
U.S. insurance and financial services company - SILVER: Priority Health – Eli Garza
Supercharged Self-Service
- PLATINUM: Volaris – Daniel Gelemovich and Iker Urionaguena
- GOLD: Region of Waterloo – Chris Hobden
- SILVER: Analog Devices – Lisa Allison
“Congratulations to all who entered the Engage Global Customer Awards – it’s remarkable seeing real-world examples of how AI can benefit brands in every industry,” said Verint’s Senior Vice President of Global Marketing, Jasen Williams. “Your entries showcase the power of CX Automation.”
Visit Engage25 and Verint.com for more information on how to achieve AI business outcomes, now.
About Verint
Verint® (NASDAQ: VRNT) is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world’s most iconic brands use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with our differentiated, AI-powered Open Platform.
Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work®. Learn more at Verint.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2025, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENT COMPANY AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250910038355/en/
Media Relations
Andi Barnett
andrea.barnett@verint.com
Investor Relations
Matthew Frankel
matthew.frankel@verint.com
Source: Verint
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