Welcome to our dedicated page for Verint Sys news (Ticker: VRNT), a resource for investors and traders seeking the latest updates and insights on Verint Sys stock.
This page provides a dedicated feed of news and press releases related to Verint Systems Inc. (formerly NASDAQ: VRNT), historically known as Verint, The CX Automation Company. Verint’s announcements focus on its role in Customer Experience (CX) Automation, its AI-powered Verint Open Platform and its relationships with major enterprise customers, including more than 80 of the Fortune 100 companies.
Readers can use this news stream to follow how Verint positions its CX Automation capabilities, AI-powered bots and open platform in the market. Company press releases highlight topics such as customer awards for CX Automation outcomes, recognition from independent analysts and review platforms, workplace culture achievements and strategic partnerships that extend Verint’s reach in contact center and workforce management environments.
Typical news items include Verint’s recognition in buyers guides for APAC contact centre CX platforms with AI, TrustRadius Buyer’s Choice awards for Verint CX Automation and Verint WFM, and Great Place To Work certifications across multiple countries. Other releases cover events such as the Verint Engage conference and EMEA Inspire Awards, where organizations using Verint solutions are recognized for measurable AI business outcomes in areas like augmented workforce, AI and analytics, self-service, regulatory compliance and digital-first engagement.
This archive also captures material corporate developments, including Verint’s agreement to be acquired by Thoma Bravo and the subsequent merger in which Verint became a wholly owned subsidiary of Calabrio, Inc., leading to the delisting of VRNT from the Nasdaq Global Select Market. Investors and researchers can review these historical announcements to understand Verint’s strategic direction, CX Automation narrative and the context around its transition from a public company to part of a private, portfolio-backed group.
Verint (NASDAQ: VRNT) announced securing a $4 million multi-year contract from a top five U.S. bank to enhance customer experience (CX) automation in their contact center using the Verint Open Platform. The contract will cover 5,000 agents out of the bank's 40,000 agents, with an option for further expansion. Discussions are also underway regarding the implementation of AI-powered bots, which are not included in the current contract.
Dan Bodner, Verint's CEO, expressed confidence in the company's ability to support large brands in modernizing their contact centers and driving AI business outcomes. The initiative aims to improve CX by leveraging advanced AI solutions offered by Verint.
Verint (NASDAQ: VRNT) has announced that a leading consumer financial services firm is utilizing Verint's Intelligent Virtual Assistant (IVA) to automate 80% of customer interactions, handling approximately 14 million voice and digital interactions annually. This deployment has reportedly increased operational efficiency, expanded service hours, lowered costs, and improved customer experience. The IVA was initially launched on digital chat channels, achieving an 80% containment rate, and later expanded to internal helpdesk and customer-facing voice channels. According to Heather Richards, Verint's VP of go-to-market strategy, Verint IVA's scalable design and AI-driven machine learning capabilities contribute to its strong performance.
Verint (NASDAQ: VRNT) announced it will release its first quarter financial results for the period ending April 30, 2024, on Tuesday, June 4, 2024. The company will hold a conference call at 4:30 p.m. ET on the same day to review these results and discuss its future outlook. The earnings press release will be made public after the market closes that day. Investors can view a real-time webcast of the conference call, including presentation slides, on Verint's Investor Relations webcast page. Participants can register in advance to receive dial-in numbers and a unique PIN for access.
Verint (NASDAQ: VRNT) has secured a $4 million contract with a major Australian bank to deploy its Workforce Management (WFM) and AI-powered TimeFlex Bot across 5,000 employees. This new contract signifies the bank's shift from another vendor's WFM solution to Verint's platform. Key benefits of the TimeFlex Bot include unlimited schedule changes, reduced employee attrition and absenteeism, and improved work/life balance for contact center agents. Previously, a multinational insurance company reported saving $2,000 per agent annually and reducing attrition by 30% using TimeFlex Bot.
Verint (NASDAQ: VRNT) has secured a $7 million contract with a longstanding Fortune 100 insurance customer. The three-year renewal involves the deployment of Verint’s Open Platform in a hybrid cloud mode to enhance AI-driven business outcomes. This deal features Verint's Work Allocation Bot, which uses AI models and behavioral data to optimize workforce efficiency by assigning tasks to the most suitable employees. The contract, signed in April and included in Verint’s fiscal Q1 roadmap, demonstrates the flexibility and value of Verint's hybrid cloud architecture for large enterprises.
Verint, a CX Automation Company, secured a $7 million contract with a Fortune 500 brand to deliver AI business outcomes. The customer will enhance CX automation by utilizing a hybrid cloud and deploying four AI-powered bots. Verint's Open Platform enables seamless integration of on-premises solutions with AI-powered bots in the cloud, providing measurable business benefits without the need for full cloud migration.
Verint (NASDAQ: VRNT) secures an eight-digit contract with a major retailer to enhance customer experience (CX) automation in contact centers. The company's AI solutions were chosen for their ability to deliver business outcomes through an open platform and AI-powered bots. This contract showcases Verint's leadership in CX automation.
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