Verizon Delivers a one-two punch with Best Wireless Network Performance results:

Rhea-AI Summary

Verizon (NYSE:VZ) has achieved significant network quality recognition through two major benchmarking reports. The company has been named America's Most Awarded Brand for Network Quality by J.D. Power for the 35th consecutive time in their 2025 U.S. Wireless Network Quality Study - Volume 2. Additionally, in RootMetrics' 1H 2025 study, Verizon secured top positions for Best 5G Network, Fastest 5G Network, and Most Reliable 5G Network.

The company's 5G Ultra Wideband network now reaches over 280 million people through mmWave and C-band spectrum deployment. Verizon's network infrastructure supports various critical sectors, including utilities, transportation, and public safety, while maintaining robust security measures and offering free satellite services to customers.

Positive

• Achieved J.D. Power's network quality recognition for 35 consecutive times
• Won triple crown in RootMetrics study: Best, Fastest, and Most Reliable 5G Network
• 5G Ultra Wideband network reaches over 280 million people
• Offers free satellite services to customers

Negative

• None.

Insights

Telecommunications Industry Analyst

Verizon's dual network quality awards reinforce market leadership position but represent expected performance rather than transformative news.

Verizon has secured two significant network quality recognitions that reinforce its market position. J.D. Power has named Verizon "America's Most Awarded Brand for Network Quality" for the 35th consecutive time, while RootMetrics has awarded Verizon with three distinctions: Best 5G Network, Fastest 5G Network, and Most Reliable 5G Network.

These accolades aren't surprising given Verizon's historical network strength but do validate the company's continued investment in its infrastructure. The 35 consecutive J.D. Power recognitions represent an unprecedented streak in an industry where network perception directly influences customer acquisition and retention. With competitors like T-Mobile aggressively promoting their own network capabilities, these third-party validations provide Verizon with valuable competitive ammunition.

The company highlights its 5G Ultra Wideband network reaching over 280 million people through its combined mmWave and C-band spectrum deployments. This extensive coverage is crucial as 5G adoption continues to grow. Verizon is clearly positioning its network quality as a core differentiator in the highly competitive wireless market.

While these awards represent important validation for Verizon's network strategy, they don't significantly alter the company's financial trajectory. Network quality is table stakes in the telecom industry, and these recognitions largely confirm Verizon's continued execution rather than signal a meaningful shift in competitive dynamics. The ongoing investments required to maintain this network leadership position will continue to demand significant capital expenditure, which remains a key consideration for the company's financial outlook.

J.D. Power Recognizes Verizon as America’s Most Awarded for Network Quality, an unprecedented 35 Times in a row

RootMetrics again names Verizon Best, Most Reliable and Fastest 5G Network

NEW YORK, July 23, 2025 (GLOBE NEWSWIRE) -- Another day, another set of network victories for the wireless provider serving the most mobility and broadband customers in the U.S.¹ In back-to-back benchmarking reports, Verizon continues its award-winning momentum as J.D. Power - the global leader in consumer insights, advisory services and data and analytics - names Verizon America’s Most Awarded Brand for Network Quality, 35 times in a row in the J.D. Power 2025 U.S. Wireless Network Quality Study - Volume 2. Meanwhile, the industry-leading wireless provider dominates the 1H 2025 RootMetrics study, claiming top spots for Best 5G Network; Fastest 5G Network; and Most Reliable 5G Network.

“When you’re named the Most Awarded Brand for Network Quality, 35 Times in a Row by the gold standard for customer satisfaction and service quality ratings, it explains why more customers, businesses, sports leagues and everyone in between choose Verizon,” said Joe Russo, EVP & President, Global Network and Technology, Verizon. “This recognition just reinforces what we- and our customers- have always known: Verizon delivers unmatched quality, unwavering reliability and innovative connectivity that people count on whenever and wherever it matters most.”

Verizon’s latest recognition underscores its ongoing streak of industry leadership and network excellence. As 5G reshapes the wireless landscape, Verizon continues to set the standard with a durable, high-performing network that delivers for millions of customers nationwide. This momentum reflects the company’s relentless investment and forward-thinking strategy, ensuring that Verizon remains at the forefront of connectivity and innovation.

A true differentiator in the industry, Verizon stands apart through the depth and versatility of its network offerings, delivering exceptional value for customers, including:

• Unmatched reliability and coverage: Verizon’s awarding-winning 5G and 4G LTE networks deliver coast-to-coast coverage, keeping customers connected in bustling cities and remote communities alike. The networks’ proven performance means fewer dropped calls and dependable service when it matters most and to complement Verizon’s industry leading network coverage, its satellite services remain free of charge to Verizon customers.
  
  
• 5G leadership that sets the pace: Verizon’s 5G Ultra Wideband continues to raise the bar, offering blazing-fast speeds and ultra-low latency for streaming, gaming and remote work. With dedicated mmWave and C-band spectrum now reaching more than 280 million people, and expanding.
  
  
• Consistent speed, even in high-traffic moments: Verizon’s ongoing network investments enable fast, reliable connections—even in crowded stadiums, busy downtowns and during peak hours.
  
  
• Powering innovation for critical sectors: From utilities and transportation to public safety, Verizon’s advanced network delivers secure, low-latency solutions that drive smart grid technology, IoT deployments and private networks. The Verizon Frontline Innovation Program continues to deliver next-generation tools for first responders and essential services.
  
  
• Security at every level: Verizon prioritizes network security, employing robust measures to protect customer data and communications. This is especially important for government agencies and critical infrastructure, where advanced cybersecurity safeguards sensitive information.

Verizon keeps raising the bar for what’s possible in connectivity, powering experiences that make lives better. As the model of excellence for network quality and 5G performance, Verizon delivers exceptional value to its customers by combining its industry-leading network, compelling customer offerings, and AI-powered customer experience innovations that set a new standard for what customers can expect. The Verizon team isn’t just leading today– they are shaping the future of how people live, work and play.

1 Measurement is focused on retail connections and excludes reseller activity. Industry leading claims are based on publicly reported customer information or consensus expectations if results are not yet reported.

J.D. Power:
Verizon is #1 for Network Quality in 5 regions (tied in the Southwest and North Central regions). Verizon has also received the highest number of awards in network quality for the 35th time as compared to all other brands in the J.D. Power 2003-2025 Volume 1 and 2 U.S. Wireless Network Quality Performance Studies. Network Quality measures customers’ satisfaction with their network performance with wireless carriers. For J.D. Power 2025 award information, visit jdpower.com/awards for more details.

RootMetrics:
US National RootScore® Report 1H2025. RootMetrics conducts rigorous, independent, and scientific testing to provide a comprehensive view of network performance. For more information on the RootMetrics methodology and results, visit rootmetrics.com.

Aimee Knox
848-379-9356
aimee.knox@verizon.com

Karen Schulz
864.561.1527
Karen.Schulz@Verizonwireless.com

FAQ

What awards did Verizon (VZ) win for network quality in 2025?

Verizon won J.D. Power's Most Awarded Brand for Network Quality for the 35th consecutive time and secured RootMetrics' awards for Best 5G Network, Fastest 5G Network, and Most Reliable 5G Network in 1H 2025.

How many consecutive times has Verizon won J.D. Power's network quality award?

Verizon has won J.D. Power's network quality award 35 consecutive times as of 2025.

What is the coverage of Verizon's 5G Ultra Wideband network in 2025?

Verizon's 5G Ultra Wideband network, using mmWave and C-band spectrum, reaches more than 280 million people across the United States.

Does Verizon offer satellite services to its customers in 2025?

Yes, Verizon offers satellite services free of charge to its customers to complement its industry-leading network coverage.

Which industries does Verizon's network support in 2025?

Verizon's network supports critical sectors including utilities, transportation, public safety, and first responders through its Frontline Innovation Program and private networks.