Verizon Frontline study: AI, cybersecurity, drones & robots are critical areas for first responders

Rhea-AI Summary

Verizon (NYSE:VZ) has released its fifth annual Frontline Public Safety Communications Survey, revealing significant trends in first responder technology adoption. The study shows that 48% of first responders expect to use drones or robots daily within 5 years, up from current 15% usage, while 71% believe AI will be crucial for public safety's future.

Key findings include 67% of agencies implementing new cybersecurity protections in the past year, and 78% reporting improved field communications due to reliable network access. The survey also revealed that 33% of respondents expect AR and VR daily use in five years, and 20% consider connected vehicles a top priority.

Positive

• Strong projected growth in AI adoption with 46% expecting daily use within 5 years
• 67% of agencies proactively implemented new cybersecurity protections
• 78% report improved field communications due to reliable network access
• Significant technological advancement with drone usage expected to triple in 5 years

Negative

• None.

• 71% of respondents believe AI will either be a top priority or important to the future of public safety
• 67% of public safety agencies surveyed recently implemented cybersecurity protections
• 48% expect to use drones or robots on a daily basis within 5 years
  
  

BASKING RIDGE, N.J., Sept. 17, 2025 (GLOBE NEWSWIRE) -- A new study released today by Verizon reveals that nearly half of first responders anticipate daily use of Artificial Intelligence (AI) and drones or robots within the next five years*. The Verizon Frontline Public Safety Communications Survey also highlights increased investment in cybersecurity protections and a growing demand for highly-reliable network connectivity, with 78% of first responders surveyed reporting that access to a reliable and resilient network has resulted in better communications in the field.

Now in its fifth year, the survey – commissioned by Verizon Frontline and conducted by Lexipol – provides crucial insight into first responders’ current use of mission-critical communications technology and their perspectives on emerging public safety innovations.

“The Verizon Frontline 2025 Public Safety Communications Survey highlights several pivotal trends reshaping this market. First and foremost, it reinforces that network reliability and resilience remain the cornerstone of public safety operations - without it, advanced capabilities like priority and preemption become meaningless to first responders in critical moments,” said Alison Brooks, IDC Research VP, Worldwide Public Safety.

Brooks added that the survey findings also challenge the perception that public safety lags in technology adoption.

“We're seeing a dramatic 13-point year-over-year surge in AI interest, with nearly half of respondents planning to integrate AI into their daily operations within five years while drone adoption and usage is expected to triple over the same timeframe. The FAA's recent decision to relax visual line-of-sight requirements will only accelerate this trend, making drone integration an immediate priority rather than a distant consideration for public safety agencies," said Brooks.

AI and drone usage poised for explosive growth.

While just 15% of respondents currently utilize drones and robots daily, a striking 48% expect to integrate this technology into their daily operations within the next five years. This represents a significant shift in tactical capabilities and priorities for first responders.

Similarly, despite only 12% of respondents currently employing AI solutions regularly, a substantial 46% anticipate daily use of these solutions within the next five years. The survey also noted a significant year-over-year increase in the number of respondents who view AI as a "top priority" (up 12%) or "important" (up 28%) for their agency's future.

“An increasing number of first responders are leveraging advanced communication tools and emerging technologies in their day-to-day operations,” said Maggie Hallbach, President, Verizon Frontline. “For example, the enhanced situational awareness provided by AI and the increased access to inhospitable and remote environments that robots and drones enable are helping revolutionize public safety and emergency response.”

Agencies fortify against cyber threats

In an era of escalating ransomware attacks and third-party breaches, cybersecurity remains a paramount concern for public safety agencies, according to this year’s survey. A compelling 67% of public safety agencies reported implementing new cybersecurity protections into their operations within the last year, demonstrating a proactive approach to safeguarding critical infrastructure and data.

A reliable network is as important as ever

For the second consecutive year, first responders identified access to a reliable and resilient network as the most critical feature for both day-to-day (65% to 75%) and emergency response (64% to 73%) communications. This consistent emphasis underscores the foundational role of robust connectivity in effective public safety operations.

“The results of our fifth annual public safety communications survey reflect key trends we’re seeing across the public safety landscape: the urgent need for cybersecurity investment, accelerated awareness and adoption of AI and the necessity of a reliable network," said Hallbach. “Whether it’s during routine operations or disaster response efforts, public safety agencies simply cannot afford downtime, whether that’s due to a cyber breach, an unreliable network or the use of outdated technology.”

Other findings and standout statistics from the survey include:

• 33% of first responders expect AR and VR to be used daily in five years, up from just 8% today.
• 57% of respondents have more than 20 years of experience in public safety.
• 20% of respondents reported connected vehicles were a top priority for their agency, second only to 5G connectivity.
  
  

To read the entire Verizon Frontline Public Safety Communications Survey, visit our website.

_{*Based on results of the 2025 Verizon Frontline Public Safety Communications Survey}

_{Verizon Communications Inc. (NYSE, Nasdaq: VZ) powers and empowers how its millions of customers live, work and play, delivering on their demand for mobility, reliable network connectivity and security. Headquartered in New York City, serving countries worldwide and nearly all of the Fortune 500, Verizon generated revenues of $134.8 billion in 2024. Verizon’s world-class team never stops innovating to meet customers where they are today and equip them for the needs of tomorrow. For more, visit verizon.com or find a retail location at verizon.com/stores.}

_{VERIZON’S ONLINE MEDIA CENTER: News releases, stories, media contacts and other resources are available at verizon.com/news. News releases are also available through an RSS feed. To subscribe, visit www.verizon.com/about/rss-feeds/.}

Media contact:
Eric Durie
eric.durie@verizon.com

FAQ

What are the key findings of Verizon's 2025 Public Safety Communications Survey?

The survey reveals that 48% of first responders expect to use drones/robots daily within 5 years, 71% believe AI is crucial for public safety, and 67% have implemented new cybersecurity protections.

How many Verizon (VZ) first responders expect to use AI in their daily operations by 2030?

According to the survey, 46% of first responders anticipate using AI solutions daily within the next five years, up from the current 12% usage rate.

What percentage of Verizon's surveyed agencies implemented cybersecurity protections in 2024-2025?

67% of public safety agencies reported implementing new cybersecurity protections into their operations within the last year.

How much has drone usage increased in Verizon's public safety operations?

While currently 15% of respondents use drones daily, this is expected to increase significantly to 48% within five years, effectively tripling the usage rate.

What do first responders consider most important for communications according to Verizon's survey?

First responders identified access to a reliable and resilient network as the most critical feature, with 65-75% prioritizing it for day-to-day operations and 64-73% for emergency response.