Waystar Earns Continued Best in KLAS Honors

Rhea-AI Summary

Waystar (Nasdaq: WAY) was named Best in KLAS for Patient Access on Feb 4, 2026, extending its decade-long streak. The company highlights AI-powered Waystar AltitudeAI and claims outcomes: hospitals face >$10B in payer authorization costs, 60% of denials stem from front-end issues,

and Waystar cites up to 55% reduction in eligibility denials, 90% auto-approval on prior authorizations, and up to 55% discovery rate for previously uninsured patients.

Positive

• Named Best in KLAS for Patient Access, extending a decade-long streak
• 55% reduction in eligibility-related denials claimed
• Up to 90% auto-approval rates on prior authorizations reported
• Up to 55% discovery rate for patients previously deemed uninsured

Negative

• None.

Recognition for Patient Access reflects strong client satisfaction with Waystar's industry-leading AI-powered platform

LEHI, Utah and LOUISVILLE, Ky., Feb. 4, 2026 /PRNewswire/ -- Waystar (Nasdaq: WAY), a provider of leading healthcare payment software, today announced it has been named Best in KLAS® for Patient Access — extending its streak of consecutive Best in KLAS honors to over a decade. This recognition, based on independent provider feedback, underscores Waystar's role in solving the industry's most pressing financial challenges through its AI-powered platform.

Healthcare providers face significant financial headwinds, with hospitals spending more than $10 billion annually navigating complex payer authorization requirements. Industry data shows that 60% of all denials stem from front-end issues such as eligibility errors and missing authorizations. Waystar's patient access capabilities directly address these gaps by replacing manual effort with real-time, actionable intelligence and autonomous workflows that deliver meaningful ROI.

"Waystar is honored to be recognized by healthcare providers for the impact of our AI-powered platform and our commitment to enduring client partnerships," said Matt Hawkins, Chief Executive Officer of Waystar. "Waystar delivers proven outcomes that help providers get paid faster and more accurately, while creating a simpler, more transparent experience for providers and patients."

Waystar's platform is differentiated by the rapid deployment and adoption of Waystar AltitudeAI™, which leverages one of the largest and most valuable healthcare payment datasets in the U.S. — bringing together proprietary financial, clinical, and administrative intelligence at scale.

Waystar is setting a new benchmark for operational efficiency by unifying pre-service activities into a single, seamless workflow. By integrating real-time visibility into insurance coverage with automated authorization, healthcare organizations can achieve a 55% reduction in eligibility-related denials and up to 90% auto-approval rates on prior authorizations — increasing provider revenue while enhancing patient access to care.

Waystar also captures revenue that might otherwise be lost by helping providers uncover unknown insurance coverage before care begins — achieving up to a 55% discovery rate for patients previously deemed uninsured. Combined with pre-service estimation, providers can set clear cost expectations — accelerating collections, protecting revenue, and improving the patient experience.

With more than a decade of consecutive Best in KLAS recognition, Waystar continues to set the standard for healthcare payments by delivering AI-powered innovation and proven outcomes that providers need to thrive in an increasingly complex environment.

About Waystar
Waystar's mission-critical software is purpose-built to simplify healthcare payments so providers can prioritize patient care and optimize their financial performance. Waystar serves over 30,000 clients, representing over 1 million distinct providers, including 16 of 20 institutions on the U.S. News Best Hospitals list. Waystar's enterprise-grade platform annually processes over 7.5 billion healthcare payment transactions, including over $2.4 trillion in annual gross claims and spanning approximately 60% of U.S. patients and one in three U.S. hospital discharges. Waystar strives to transform healthcare payments so providers can focus on what matters most: their patients and communities. Discover the way forward at waystar.com.

Media Contact 
Kristin Lee 
kristin.lee@waystar.com 

Investor Contact
investors@waystar.com

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SOURCE Waystar

FAQ

What does Waystar's Best in KLAS honor mean for investors in WAY?

It signals strong market recognition and customer satisfaction tied to product performance. According to Waystar, the award reflects decade-long provider feedback and may support adoption momentum for Waystar AltitudeAI, potentially helping recurring revenue growth and retention among healthcare providers.

How much can Waystar's platform reduce eligibility-related denials, according to Waystar?

Waystar states its platform can reduce eligibility-related denials by about 55%. According to Waystar, this improvement comes from real-time insurance visibility and automated authorizations that replace manual front-end workflows and reduce denial sources.

What impact does Waystar claim for prior authorizations on Waystar AltitudeAI, and how might that affect revenue?

Waystar claims up to 90% auto-approval rates on prior authorizations using its AI. According to Waystar, higher auto-approval rates can accelerate cash collection and reduce administrative burden, improving billing efficiency and potentially increasing provider-reported revenue capture.

How does Waystar help uncover uninsured patients before care, per Waystar's announcement?

Waystar reports up to a 55% discovery rate for patients previously deemed uninsured. According to Waystar, identifying insurance before care enables pre-service estimation, clearer patient cost expectations, and improved collections that protect provider revenue.

What dataset and technology underpin Waystar AltitudeAI, according to Waystar?

Waystar says AltitudeAI leverages a large proprietary healthcare payment dataset combined with financial, clinical, and administrative intelligence. According to Waystar, this dataset enables rapid deployment, real-time decisioning, and autonomous workflows for patient access.