Peoples Gas is 'most improved' brand in customer satisfaction in the J.D. Power 2020 Gas Utility Business Customer Satisfaction study

Peoples Gas has been recognized as the most improved brand in customer satisfaction among natural gas utilities, according to the J.D.

Rhea-AI Summary

Peoples Gas has been recognized as the most improved brand in customer satisfaction among natural gas utilities, according to the J.D. Power 2020 Gas Utility Business Customer Satisfaction Study. The company achieved an overall satisfaction score of 822 in the Midwest, reflecting a 53-point increase from 2019. This improvement spans all categories surveyed, particularly in corporate citizenship and communications. The Peoples Gas Energy Efficiency Program has assisted over 4,000 businesses, providing $35 million in incentives and saving more than 29 million therms of natural gas.

Positive

• Achieved a satisfaction score of 822, up 53 points from 2019.
• Most improved brand in J.D. Power 2020 Gas Utility Business Customer Satisfaction Study.
• Significant gains in all satisfaction categories, particularly corporate citizenship.
• Energy Efficiency Program helped over 4,000 business customers.
• Provided $35 million in incentives and significant energy savings.

Negative

• None.

Argus Session date unavailable

-0.65% session move Open Argus

Details

News Market Reaction – WEC

The recorded move for WEC in the trading session of this news was -0.65%.

Data tracked by StockTitan Argus. Session date unavailable.

AI-generated analysis. How Rhea-AI works. Not financial advice.

See more from StockTitan in Google Search and AI answers. Adds StockTitan as a preferred source · opens Google

Add on Google Not now

CHICAGO, Feb. 3, 2021 /PRNewswire/ -- Peoples Gas is the most improved brand in customer satisfaction among natural gas utilities in the J.D. Power 2020 Gas Utility Business Customer Satisfaction Study. The company earned an overall satisfaction index score of 822 in the Midwest, an improvement of 53 points over its 2019 score.

J.D. Power surveyed more than 9,600 business customers from 60 natural gas utilities across four regions, each serving more than 25,000 business customers. Overall satisfaction was measured across six categories: safety and reliability, billing and payment, corporate citizenship, customer service, price, and communications. Satisfaction was calculated on a 1,000-point scale.

Peoples Gas logged double-digit gains in all categories. The largest improvement in satisfaction came in corporate citizenship. Peoples Gas also made strong gains in its communications score, as the company made efforts to improve outreach to business customers on energy efficiency, safety and other issues.

The Peoples Gas Energy Efficiency Program has helped more than 4,000 business customers make improvements in their facilities and reduce their energy usage. Since the program began nine years ago, customers have received $35 million in incentives and saved more than 29 million therms of natural gas, a carbon dioxide reduction equivalent of taking more than 33,000 cars off the road.

"We are more focused than ever on our commitment to provide customers the safe and reliable service they count on every day to operate their businesses and keep our communities thriving," said Charles Matthews, president and CEO — Peoples Gas. "Even during a pandemic, our employees continued making improvements to better serve our customers."

For more information about the Gas Utility Business Customer Satisfaction Study, visit https://www.jdpower.com/business/utilities/gas-utility-business-customer-satisfaction-study.

About Peoples Gas
Peoples Gas, a subsidiary of WEC Energy Group (NYSE: WEC), is a regulated natural gas delivery company that serves more than 867,000 residential, commercial and industrial customers in the city of Chicago. You can find more information about natural gas safety, energy efficiency and other energy-related topics at peoplesgasdelivery.com. Follow us on Twitter and Facebook @peoplegaschi.

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

J.D. Power is headquartered in Troy, Mich., and has offices in North America, Europe and Asia Pacific. To learn more about the company's business offerings, visit JDPower.com/business. The J.D. Power auto-shopping tool can be found at JDPower.com.

 

View original content:http://www.prnewswire.com/news-releases/peoples-gas-is-most-improved-brand-in-customer-satisfaction-in-the-jd-power-2020-gas-utility-business-customer-satisfaction-study-301221638.html

SOURCE Peoples Gas

FAQ

AI-generated questions and answers. How Rhea-AI works. Not financial advice.

What was Peoples Gas's satisfaction score in the 2020 J.D. Power study?

Peoples Gas achieved a satisfaction score of 822 in the 2020 J.D. Power study.

How much improvement did Peoples Gas see in customer satisfaction from 2019 to 2020?

Peoples Gas improved its customer satisfaction score by 53 points from 2019 to 2020.

What programs did Peoples Gas implement to improve customer satisfaction?

Peoples Gas implemented the Energy Efficiency Program, which has assisted over 4,000 businesses.

How much in incentives has Peoples Gas provided through its Energy Efficiency Program?

Peoples Gas has provided $35 million in incentives through its Energy Efficiency Program.

What is the significance of the J.D. Power satisfaction study for Peoples Gas?

The J.D. Power satisfaction study indicates that Peoples Gas is the most improved brand among natural gas utilities in customer satisfaction.