WPS honored as one of Midwest's leading energy companies by J.D. Power

Rhea-AI Summary

Wisconsin Public Service (WPS) has been recognized by J.D. Power as the best electric utility in the Midwest for customer satisfaction and trust in the 2024 U.S. Electric Utility Brand Appeal Index Study. WPS scored nearly 30 points higher than the average Midwest electric utility. The company's focus on world-class customer service includes:

• Adding renewable energy facilities
• Upgrading equipment
• Strengthening distribution networks
• Providing real-time outage alerts
• Sharing energy efficiency tips
• Offering convenient billing options

WPS also actively supports community initiatives through its Foundation. This marks the third time in four years that WPS has been honored by J.D. Power for its customer service excellence.

Positive

• Recognized as best electric utility in the Midwest by J.D. Power
• Scored nearly 30 points higher than average Midwest electric utility
• Adding more renewable energy facilities
• Upgrading equipment and strengthening distribution network
• Implementing new digital tools for customer engagement
• Third time in four years receiving J.D. Power honor for customer service

Negative

• None.

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GREEN BAY, Wis., Aug. 14, 2024 /PRNewswire/ -- Wisconsin Public Service (WPS) is once again receiving national recognition for providing outstanding service to its customers. J.D. Power has named WPS as the best electric utility in the Midwest for customer satisfaction and trust in a recent nationwide study.

WPS is receiving the honor based on its strong finish in the J.D. Power 2024 U.S. Electric Utility Brand Appeal Index Study. WPS finished nearly 30 points higher in the study than the average Midwest electric utility's score.

"This honor reflects our commitment to our customers," said Mike Hooper, president — WPS. "From delivering affordable, reliable and clean energy around the clock to supporting worthy causes across our region, our employees are proud to support their communities every day."

World-class customer service
WPS continues to embrace new innovations and techniques as it focuses on providing world-class customer service. The company is adding more renewable energy facilities, upgrading its equipment and strengthening its distribution network to keep the lights on and heat flowing to homes throughout the year.

WPS also proactively engages with its customers with new digital tools and a focus on affordability. This includes:

• Providing real-time alerts and follow-up notifications about power outages.
• Sharing energy efficiency tips that help customers see savings on their bill.
• Offering convenient options to receive and pay energy bills, and make changes to their service.

WPS and its employees actively work to strengthen the communities they serve. The WPS Foundation partners with hundreds of nonprofits each year to support initiatives that enhance the culture, development, education, environment and health of its communities.

This is third time in four years WPS has been honored by J.D. Power for its service to its customers. J.D. Power honored WPS for excellence in electric utility residential customer satisfaction in 2021 and 2023.

About Wisconsin Public Service
Wisconsin Public Service Corp. is a subsidiary of WEC Energy Group (NYSE: WEC). The company serves approximately 466,000 electric and 344,000 natural gas customers in northeastern and north central Wisconsin. Visit wisconsinpublicservice.com.

About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 55 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.

J.D. Power has offices in North America, Europe and Asia Pacific. To learn more about the company's business offerings, visit JDPower.com/business. The J.D. Power auto-shopping tool can be found at JDPower.com.

View original content:https://www.prnewswire.com/news-releases/wps-honored-as-one-of-midwests-leading-energy-companies-by-jd-power-302221538.html

SOURCE Wisconsin Public Service

FAQ

What recognition did Wisconsin Public Service (WPS) receive from J.D. Power in 2024?

Wisconsin Public Service (WPS) was named the best electric utility in the Midwest for customer satisfaction and trust in J.D. Power's 2024 U.S. Electric Utility Brand Appeal Index Study.

How did WPS score compared to other Midwest electric utilities in the J.D. Power study?

WPS scored nearly 30 points higher than the average Midwest electric utility in the J.D. Power 2024 U.S. Electric Utility Brand Appeal Index Study.

What initiatives is WPS implementing to improve customer service?

WPS is adding renewable energy facilities, upgrading equipment, strengthening its distribution network, providing real-time outage alerts, sharing energy efficiency tips, and offering convenient billing options.

How often has WPS been honored by J.D. Power for its customer service?

WPS has been honored by J.D. Power for its customer service excellence three times in the past four years (2021, 2023, and 2024).