Employers prepare for disruptive and transformative health plan changes, WTW survey finds

Rhea-AI Summary

WTW (NASDAQ: WTW) released its 2025 Best Practices in Healthcare Survey, revealing U.S. employers project healthcare costs to rise 9.1% in 2026, up from 8.1% in 2025 and 7.0% in 2024. The survey identifies key cost drivers as specialty pharmaceuticals, GLP-1 medications, high-cost claimants, and chronic conditions.

To address these challenges, 59% of employers plan broader cost-saving actions in the next three years. Key initiatives include vendor management, program audits, and alternative plan designs. Notably, 75% of employers will evaluate their pharmacy benefits managers, while 57% currently cover GLP-1s for weight loss. The survey also reveals that 80% of employers believe AI will fundamentally transform healthcare benefits management within three years.

[ "Healthcare cost trend after plan changes reduced to 8.0% from 9.1% through management initiatives", "87% of employers will utilize alternative plan designs by 2027", "80% of employers recognize AI's potential to transform healthcare benefits management", "75% of employers taking proactive approach by evaluating PBM relationships", "59% of employers implementing broader cost-savings actions" ]

Positive

• None.

Negative

• Healthcare costs projected to rise 9.1% in 2026, highest in two decades
• Significant cost pressure from specialty pharmaceuticals and GLP-1 medications
• 15% of employers considering removing or have removed GLP-1 coverage due to costs
• Diminishing Net Promoter Scores indicate employer frustration with PBM performance
• Rising impact of chronic conditions requiring expanded clinical programs

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Initiatives are broad, encompassing vendor management, program and reimbursement reviews, alternative plan designs, increased governance and more

NEW YORK, Sept. 22, 2025 (GLOBE NEWSWIRE) -- Companies plan to evaluate disruptive changes to their healthcare plans as the cost of healthcare in the U.S. rises to the highest point in over two decades, according to a new survey by WTW (NASDAQ: WTW), a leading global advisory, broking and solutions company. The 2025 Best Practices in Healthcare Survey finds that U.S. employers project their healthcare costs, before plan changes, will increase by 9.1% in 2026, compared with 8.1% in 2025 and 7.0% in 2024. The trend after plan changes is 8.0%, 7.0% and 6.0%, respectively.

Cost pressures have prompted one in three employers to consider making significant changes to their healthcare programs within the next three years. According to the survey, employers identified their top drivers of healthcare costs as: (1) pharmacy costs, primarily specialty pharmaceuticals and GLP-1 medications, (2) high-cost claimants and (3) chronic conditions, especially musculoskeletal and cancers.

To tackle these financial challenges, employers’ top priorities over the next three years are company medical costs, company pharmacy costs and affordability for employees. Following these primary concerns, they are prioritizing employee wellbeing, employee experience and healthcare delivery to round out their health-focused strategies for 2026.

While cost-shifting strategies continue to assist in controlling employer health plan costs, companies are managing their program costs by other means. Nearly three-fifths (59%) of employers intend to implement broader cost-savings actions in the next three years versus 46% in the past three years. Employers are prioritizing changes to program subsidies, adoption of alternative plan designs, improving vendor or operational efficiency, and utilization of more effective steerage or behavioral requirements. To address the rising impact of chronic conditions, employers cite the need to expand clinical programs, especially in areas such as cardiovascular health, musculoskeletal health, digestive health, obesity and oncology.

“Fewer employers are absorbing rising costs because it’s becoming too expensive. They’re also avoiding aggressive cost-shifting because it can affect employee health, satisfaction and retention. Instead, employers are looking to bold disruptive changes that control costs and improve health to create a more sustainable path forward,” said Tim Stawicki, chief actuary, Health & Benefits.

Employers’ approaches to reduce unnecessary medical expenses include managing vendor contracts, conducting audits, and preventing overutilization and abuse of services. Almost half (46%) of companies are evaluating vendor performance, and more than one-third (36%) have taken medical plans out to bid with another 50% planning to do so. In addition to these initiatives, 33% of companies have conducted medical claims audits to increase efficiency with another 44% planning to do so, and 22% have conducted reviews of prior authorizations or evaluated qualifying payments for out-of-network services with another 34% planning to do so.

Alternative plan designs, currently used by 41% of companies, are becoming a popular, proactive way to address health and rising costs. These plans focus on attributes such as alternative or select providers, price or cost transparency, enhanced navigation, expanded use of member-facing technology and advanced or high-performance primary care. Almost half (46%) of companies are planning or considering implementing these attributes in the next two years, which would result in 87% of employers utilizing such approaches.

Diminishing net promoter scores (NPS) captured in the survey indicate that employers are frustrated with their PBM’s performance. As a result, they are re-evaluating their PBMs for increased governance and transparency. Three-quarters (75%) of employers have or will take their pharmacy benefits manager out to bid, more than half (58%) have recently audited their pharmacy benefits, and nearly half (49%) use transparent and pass-through contract structures, with another 22% planning or considering doing so.

Greater use of GLP-1 medications for obesity is being assessed, as well. While 57% of employers cover GLP-1s for weight loss, 15% of employers are either considering removing coverage or have already done so in the past year. Key tactics being considered by employers to manage GLP-1s for obesity include required participation in a lifestyle management program, 30-day fill limit, step therapy, higher cost sharing and different coverage/BMI criteria than the PBM standard. Notably, more than three-quarters (78%) of employers that do not currently cover GLP-1s would do so if costs were lower.

Artificial Intelligence is beginning to take hold with healthcare benefits. While just 21% of employers use AI moderately or extensively in their healthcare programs today, 80% believe it will fundamentally change the way healthcare benefits are managed, communicated and delivered in the next three years. Employers see the greatest opportunity for AI in healthcare in the areas of navigation and personalized decision support, tools to improve employee experience, communication for benefits and evaluating healthcare vendors.

“Employers must take a more revolutionary approach to address both immediate cost pressures and long-term cost trends, especially since healthcare costs appear firmly on an upward trajectory. At the same time, employers seek innovations in clinical programs, technology, and effective uses of AI in healthcare to address the burden of chronic disease and to help people protect their health,” said Courtney Stubblefield, managing director, Health & Benefits.

About the survey

A total of 417 employers participated in the 2025 Best Practices in Healthcare Survey, which was conducted in June and July 2025. Respondents employ five million employees.

About WTW

At WTW (NASDAQ: WTW), we provide data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help organizations sharpen their strategy, enhance organizational resilience, motivate their workforce and maximize performance.

Working shoulder to shoulder with our clients, we uncover opportunities for sustainable success—and provide perspective that moves you.

Media contacts:

Ileana Feoli
Ileana.feoli@wtwco.com

Stacy Bronstein
sbronstein@meritcomms.com

FAQ

What is the projected healthcare cost increase for employers in 2026 according to WTW's survey?

According to WTW's survey, employers project healthcare costs will increase by 9.1% in 2026 before plan changes, and 8.0% after plan changes.

What are the top drivers of healthcare costs identified in WTW's 2025 survey?

The top drivers are pharmacy costs (primarily specialty pharmaceuticals and GLP-1 medications), high-cost claimants, and chronic conditions (especially musculoskeletal and cancers).

How many employers are planning to evaluate their PBM relationships according to WTW?

75% of employers have either taken or will take their pharmacy benefits manager (PBM) out to bid due to performance concerns.

What percentage of employers currently cover GLP-1 medications for weight loss?

57% of employers currently cover GLP-1s for weight loss, while 15% are considering removing coverage or have already done so in the past year.

How are employers planning to use AI in healthcare benefits according to the WTW survey?

Employers see AI opportunities in navigation and personalized decision support, tools to improve employee experience, benefits communication, and healthcare vendor evaluation, with 80% believing it will fundamentally change healthcare benefits management.

What percentage of employers are implementing cost-saving actions in the next three years?

59% of employers plan to implement broader cost-savings actions in the next three years, compared to 46% in the past three years.